10.0

really awful
Crashes / Fires:
9 / 6
Injuries / Deaths:
8 / 0
Average Mileage:
50,665 miles

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« Read the previous 20 complaints

problem #10

May 302015

Fusion

  • 30,900 miles
(1) 5/2015 right side passenger door inadvertently opened while car was moving in traffic. Door will not close. Taken to Ford dealership who kept car for over a week and stated 'it is fixed'; only one door latch was addressed. (2) 07/22/15 right side passenger door inadvertently opened while car was moving in traffic. Door will not close. Taken to Ford dealership who kept car for 2 days and stated 'it is fixed'; only one door latch was addressed. (3) 08/04/15 right side passenger door inadvertently opened while car was moving in traffic. Door will not close. Taken to Ford dealership who kept car for more than a week, returned to owner and stated 'it is fixed, but we used the same part that is defective since Ford has not yet provided a "fix" for this problem. Only one door was addressed. Service agent also stated that "during the second "fix" (see (2) above) part was not replaced but only 'cleaned' because no parts were available. Ford notified NHTSA of this issue 04/23/2015. Dealer notification safety recall 15S16 was 04/30/2015. Ford has knowingly returned a defective and admittedly unsafe vehicle to owner three times, failing to follow recall requirements, and stating that "nothing further will be done until someone gets hurt". April 30 2015 safety recall 15S16 requires 'obtain door latch kit and install new door latch on each of the four doors'. 15S16 also states that 'parts are currently not available in sufficient quantities to repair all vehicles affected... customer vehicles sold be repaired only if the vehicle arrives at your dealership with a broken door latch'. as noted, our vehicle arrived at the dealership three times with a broken door latch, was never repaired per the recall, but was re-presented to owner by dealer three times as "fixed".

- Fairhope, AL, USA

problem #9

Aug 022015

Fusion

  • 34,000 miles
While arriving at our destination this evening, my family and I got out of the vehicle. I noticed that the passenger side door did not close, after I pressed the door lock remote control, I returned to the car, thinking something might be caught. I did not notice anything obstructing the door, so I tried closing the door, and it just would not latch. I proceeded to disconnect the battery cable, in order to prevent the battery from draining, I will call the dealership tomorrow, see if they can repair it.

- El Paso, TX, USA

problem #8

Jul 112015

Fusion

  • 24,000 miles
At an outside function, loaded my 2 year old in the back seat then put my bags on front passenger side. Shut the door only to find out it is no longer latching so my front passenger door will not close at all. It was a Saturday just before noon. Contacted 3 dealers all of whom told me to drive my car to them but they wouldn't even look at it until Monday. None have part available as this issue is actually a recall. Told them it would be unsafe to drive this vehicle, let alone with a toddler in the backseat. They all said they couldn't tow it unless I paid the tow bill. One suggested I hold the door closed while driving it to them. The other advised I needed to find a piece of rope to tie it closed. No one knows how long before it is able to be repaired. They've all suggested I drop it off until it can be repaired but none can offer a rental. This is extremely unacceptable. My husband and I both work and we have two small children. I asked what I would do in the event that it rained because the inside of my car would get wet. So for now I'm stuck at home with a vehicle that is useless with no solution in site. Not to mention this is the 4th recall on my car!!! I will never own another Ford!!!!

- Fairhope, AL, USA

problem #7

Jun 072015

Fusion

  • 17,800 miles
My passenger front door wouldn't shut, in the rain, at the store, I had to leave it open and unlocked and have my husband physically had to hold the door shut. After slamming it probably over 100 times, we got it shut, we have the seat belt holding it shut. This is a huge concern for me, I have a 2 year old and 1 year old what if this happened to their door and no one could have held the door shut going down the road, or a gust of wind would have happened, etc. Wtf"??????"

- Belville, NC, USA

problem #6

Jan 152014

Fusion

  • 10,000 miles
After purchase of Ford Fusion 2013 from northampton Ford northampton, MA 01060 for several months air bag light would come on and go off at different speeds including the alarm bell even on highway. They finally took it in and said it was a electrical housing under seat. I no longer trust this car because the number of recalls ans reported troubles about make and model, mainly air bag. When I called dealership repair center they were rude and continue to state do not have parts to fix recalls. I feel Ford or the dealership should buy my car back for what I owe, it is a lemon. I no longer trust the product to have my son drive it.

- Easthampton, MA, USA

problem #5

Jul 142014

Fusion

  • miles
2013 Ford Fusion. Attorney representing consumer writes in regards to dealership refusal to repair safety recall, because of where the vehicle was purchased from.

- Deerfield Beach, FL, USA

problem #4

Jul 082013

Fusion

  • 3,772 miles
I drive a 2013 Ford Fusion, which I purchased new from an authorized Ford dealership. By 3772 miles, the car began to downshift violently, upshift around 6 or 7 thousand rpms, not shift at all, the heated seat would come on by themselves with no indicator lights, the transmission gear indicator light stays on when the car is off and no key inside, the radio turns on and off at will when the car is parked and locked up, a severe odor of mildew comes from the A/C when first comes on, the trim molding keeps coming off, the car has lost a significant amount of power, the led lights in the tail lights stay on all night even after the car is turned off, and etc. These problems are inconsistent in nature with no identifiable conditions causing the series of non-conformities. Ford Motor Company hasn't been able to fix the car after numerous attempts. I am currently in arbitration.

- Hendersonville, NC, USA

problem #3

Dec 282012

Fusion 4WD 4-cyl

  • 313 miles
After buying car I was driving off dealership lot, and braking for rumble strips I heard a popping noise from right rear of car.I had it back 7 times and it still not repaired. I'm quite concerned, and think it is a safety problem.the dealer ship and Ford tell me that they are working on it.yet here it is 10 months, and it still is not fixed.

- Easton, PA, USA

problem #2

Sep 242013

Fusion

  • 6,786 miles
1. lane keeping departure system presents a danger to cyclists & pedestrians. Now that I am aware, I turn the system off; however, the steering wheel puts up a good fight when I tried to provide the cyclists room--an unnecessary issue that could of caused serious bodily harm or death. 2. the vehicle does not get the mpg as promised on the sticker: A great deal of unnecessary money was lost. 3. the electrical A/C unit no longer generates cold air, but the fan still runs.

- Washington, DC, USA

problem #1

Dec 032012

Fusion

  • miles
Purchased car on Nov 2 2013 returned to dealer 31 days later due to recall. Have requested buy back from Ford. Who would put there grandchildren at risk in this car with the possibility of a fire? I feel that they have known the problem existed but failed to admit it until some cars came back. Just want Ford to buy car back and will look at another model.

- Sugartree , TN, USA