10.0
really awful- Crashes / Fires:
- 22 / 2
- Injuries / Deaths:
- 15 / 1
- Average Mileage:
- 30,723 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign numbers: 14V597000 (air bags) and 15V246000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 12/10/15 updated 04/13/18
- Dearborn, MI, USA
The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 14V597000 (air bags) however, the part to do the repairs was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Baltimore, MD, USA
The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign numbers: 14V597000 (air bags, seat belts) and 15V246000 (latches/locks/linkages), however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Centerton, AR, USA
The contact owned a 2013 Ford Fusion. The contact was included in NHTSA campaign numbers: 14V597000 (air bags, seat belts), 15V246000(latches/locks/linkages), and 15V250000 (steering). The contact was unable to receive the recall repairs due to the parts not being available for several months. The contact stated that while driving at 50 mph, the contact lost consciousness and crashed into two vehicles and into a ditch. None of the air bags deployed. A police report was filed. The contact sustained head and neck injuries and received medical treatment. The vehicle was destroyed. The manufacturer was not notified of the failure. The approximate failure mileage was 33,000.
- Williamsville, NY, USA
I hit two vehicles and went a ditch head first and the air bag didn't go off. Now I get bad migraines.
- Williamsville, NY, USA
The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 14V597000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Wheatfield, IN, USA
The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign numbers: 15V246000 (latches/locks/linkages) and 14V597000 (air bags, seat belts); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware. The contact had not experienced a failure. Updated 09/10/15
- North Ridgeville, OH, USA
The contact owns a 2013 Ford Fusion. The contact stated that the vehicle was taken to a dealer for repairs under NHTSA campaign id number: 15V250000 (steering); however, the mechanic noticed that the steering gear motor attachment bolts were missing. The contact was informed that the parts were unavailable to perform the repairs and stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The contact also received notification of NHTSA campaign numbers: 14V597000 (air bags, seat belts) and 15V246000 (latches, locks, linkages); however, the parts were unavailable to perform the repairs. The manufacturer was not notified of the failure. The approximate failure mileage was 32,800.
- Fort Drum , NY, USA
The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 14V597000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
- Groves, TX, USA
The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 14V597000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. MA 08/13/15
- Cranston, RI, USA
The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign numbers: 14V597000, 15V246000 (air bags, seat belts, latches/locks/linkages); however, the parts to remedy the defect were not available. The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. The manufacturer was not notified. The contact had not experienced a failure.
- Bryant, AR, USA
After purchase of Ford Fusion 2013 from northampton Ford northampton, MA 01060 for several months air bag light would come on and go off at different speeds including the alarm bell even on highway. They finally took it in and said it was a electrical housing under seat. I no longer trust this car because the number of recalls ans reported troubles about make and model, mainly air bag. When I called dealership repair center they were rude and continue to state do not have parts to fix recalls. I feel Ford or the dealership should buy my car back for what I owe, it is a lemon. I no longer trust the product to have my son drive it.
- Easthampton, MA, USA
The contact owns a 2013 Ford Fusion. The contact received a recall notice for NHTSA campaign number: 14V579000 (air bags, seats) in January of 2015; however, the part to do the repair was not available. The contact felt the manufacturer exceeded a reasonable amount of time. The manufacturer was made aware of the issue. The contact had not experienced the failure. Updated 7/21/15 the consumer received another recall regarding pawl spring tab inside the door latches. Updated 08/04/15
- Hurst, TX, USA
I received a letter in November 2014 stating that there was a recall on my 2013 Ford Fusion. Safety recall notice 14S21 / NHTSA recall 14V-597. It states that on my vehicle, the restraints control module may develop a short circuit over time. If this occurs, the airbag warning indicator lamp will illuminate in the instrument cluster and the deployable restraint systems (for example: Airbags an side airbag curtains) may not function as intended in the event of a crash, increasing the risk of injury. A short circuit may also affect the function of other systems that use data from the restraints control module, including stability control. I have attempted to contact my dealership several times in an attempt to get my vehicle repaired in a reasonable time frame. However, the dealership still says that they do not have any parts from the manufacturer and will not receive any parts until around November or December which would then be a full year from the date of the original notice. I have two small children and am concerned for their safety in the car and am unsure of how to go about getting this repaired in a timely manner. Thanks for your help! [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Boise, ID, USA
Hit deer going 45 miles an hour when he ran out in front of me. Vehicle check was deployed. Said airbag activated. Neither the airbag went off nor did the seat belt restraint tightened. Obtained $7000 in front end damage including radiator, hood fenders and pushed in driver door. Police officer checked the airbag for me and stated that I needed to let them know it should have deployed and did not. Had vehicle towed and called peck Ford. After 3 weeks in the auto repair stated they ran a check and it seemed the airbag was fine. They had to do a realignment and the radiator hose and bolts snapped off plus the body work. Ford stated it was in a recall but that they would not have the parts for a year. I told them I was afraid to drive it and told them about the accident and the failure of the airbag to deploy nor the restraints. Peck Ford also stated that there was not much they could do unless the airbag light stayed on when car was operating. Previously, in summer of 2014, I wrote the warranty center because my headliner had to be replaced due to wrinkling and falling in front. They replaced the headliner but it started happening again so I wrote them in summer of 2014. They stated the only recall they had was for the airbag and that I should stop driving the car immediately and call Ford. I called them and they said there was no parts available and stated then that the airbag light had to be on. Fast forward two months later and I hit a deer, no airbag deployed, the restraints did not work. Fearful when driving the car now and no help available. Driver seat now sags to one side
- Pingree Grove, IL, USA
The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 14V597000 (air bags, seat belts) however, the contact was unable to have the vehicle serviced under the recall because the part needed was unavailable. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Wixom, MI, USA
2013 Ford Fusion. Consumer writes in regards to airbag recall notice. The consumer was informed the replacement air bag would not be available until the third quarter of 2015.
- Locust Valley, NY, USA
Was driving approximately 50 miles per hour when deer hit car in front. The impact took out front bumper bumper guard hood left fender and left door. The radiator bolts cracked and dropped the radiator. I was thrown forward but neither seat belt tightened or air bag went off. The system radio went into system check and continually checked, stating airbag deployed but it did not deploy. One side of the seat on drivers side will not rise when trying to bring seat up and so seat sags to left officer that I called to the scene stated that it looked like the airbag started to deploy but when I got the car fixed they said they found the airbag still in tack. Both parties police and mechanic stated that they were surprised airbag did not go off. I called Ford about the recall and they said cannot repair unless air bag light is on. I wrote safety for Ford and they said the same thing. I called dealer back and they stated that I cannot bring in till letter arrives because the parts to replace would not be in till end of 2015.
- Pingree Grove, IL, USA
The contact owns a 2013 Ford Fusion. The contact stated that while driving at approximately 5 mph, the vehicle stalled without warning. The vehicle was taken to a dealer where it diagnosed that the fuel pump needed to be replaced. The vehicle was repaired however, the failure recurred. In addition, the contact mentioned that the vehicle was serviced under NHTSA campaign number:14V597000 (air bags, seat belts). The manufacturer was notified of the failure. The failure mileage was 35,000.
- Murphys, CA, USA
- Reno, NV, USA