10.0
really awful- Crashes / Fires:
- 22 / 2
- Injuries / Deaths:
- 15 / 1
- Average Mileage:
- 30,723 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2013 Ford Fusion. The contact stated that the air bag warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 14V597000 (Air Bags, Seat Belts). Additionally, the contact stated that the vehicle failed to start on two occasions. The vehicle was towed to the dealer on both occasions, and the dealer determined that rodents had consumed the electrical wiring, causing an electrical failure. The electrical wiring was replaced. The contact also stated that the transmission was slipping while driving. The contact stated that two engine cylinders had misfired, and the ignition coils and spark plugs were replaced. Additionally, the contact stated while driving at an undisclosed speed, messages indicating that the coolant level was low, and that the vehicle was overheating were displayed, and the vehicle stalled. The contact was able to pull to the side of the road. The contact was able to restart the vehicle; however, the vehicle shuddered and lost motive power. The vehicle was towed to an independent mechanic, where an unknown hose and the thermostat were replaced; however, the failure recurred while driving. The vehicle was towed to the independent mechanic, who referred the contact to the dealer for assistance. The vehicle was towed to the dealer, where it was diagnosed that coolant was leaking into the engine, causing the engine to overheat. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 110,000.
- Plymouth Meeting, PA, USA
The contact owns a 2013 Ford Fusion. The contact stated that while operating the vehicle, the passenger-??s side air bag warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that the passenger-??s side seat belt sensor was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 14V597000 (Air Bags, Seat Belts). The failure mileage was 110,000.
- Medford, OR, USA
The contact owns a 2013 Ford Fusion. The contact stated that on several occasions when the vehicle was started and the seat belt was connected, the air bag warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the seat belt sensor needed to be replaced due to failure in detecting that the seat belt had been inserted. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.
- Wadena, MN, USA
Car is totaled, yes its been confirmed by TN highway patrol, wrecker service who had to get down embankment to get the vehicle, insurance. It was totaled not one air bag deployed. It was a rainy night driving i-24 towards clarksville, im in the left lane, as im going around corner towards exit 8, a vehicle cut in front of me, to avoid a rear end collision i quickly turned my wheel to the left, as i did that 70mph the water on the road took my front vehicle up and i went down the embankment hitting trees, rocks, etc. the entire car damaged all sides. No air bags deployed. I walked away with not a pain or scratch after plummeting 15ft or so down that sloped embankment. This happened on December 10, 2021. Over a year later on December 20, 2022 someone went down that same embankment not even a mile from where i went down that slope i was mile marker 7.8. He went down that embankment a lil after exit 8 mile marker 8.4 and He died.
- Nashville , TN, USA
The contact owned a 2013 Ford Fusion. The contact stated that while his daughter was driving at approximately 30-40 MPH, another vehicle driving in the opposite direction made an illegal turn. The contact's daughter depressed the brake pedal to avoid colliding with the other vehicle; however, the brakes failed to engage, and the contact's vehicle crashed into the other vehicle. No warning lights were illuminated. The air bags did not deploy upon impact. The contact's daughter suffered injuries to her head, neck, and back and was transported by ambulance to the hospital. A police report was filed. The vehicle was towed to a tow yard, where it was deemed totaled by the insurance company. The contact later received notification of NHTSA Campaign Number:?23V162000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The failure mileage was 151,363.
- Charleston, WV, USA
The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 35 MPH, the air bag warning light illuminated. The contact also stated that the rearview camera functionality was inoperable. The vehicle was diagnosed with rearview camera failure by the dealer; however, the contact was informed that the failure was a manufacturing failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 153,000.
- Chester, PA, USA
Air bags deploy out my passenger side seat. While I-??m driving and allow driver side to emergency parking break keep coming on while. Driving. Check charging system
- New Bern, NC, USA
I got into a wreck about two months ago and my air bags didnt deploy I wasnt going to do anything about it till I seen there was a recall on my car for airbags and I decided I needed to file a complaint as you can see from the picture my wreck was pretty bad and the air bags never went off. I got ran off the road and hit a ice patch and spun out I to the mountain head on and the bags never deployed
- Huntington, WV, USA
I had started my car one morning and noticed some "dummy" lights had not gone off. I then got a notice about "hill side assist not available" that was weird as I was on a flat surface. Then I also got a notification that said "service advancetrak". the warning lamps that stayed illuminated are ABS, front airbag, stability control, and stability control off lights. While I drove off, the steering was affected as well, it wasn't like I had no power steering, but it was definately more difficult to steer. I got to work, called the dealer, made an appointment for my car to be looked at. Which was thenext day. When I went back to my car after work, the warning lights and notifications did not appear. The next day, went to the car, going to work, all the lights appeared again. Car went to the shop and was told the speed sensor and hub need to be replaced. The total cost is $635 for repairs. I have seen lots of complaints of this sort for my year of car. I believe a recall should be issued.
- Devils Lake, ND, USA
My airbag signal is on and I took my car to sheehy Ford in marlow heights, md. They informed me that my airbag is malfunction on the passenger side and is not covered under the current recall from Ford. I do not understand how an airbag can malfunction without any damage to the front end of the car. I strongly feel that this safety measure should be addressed by Ford since they already have a recall of the same brand that is in my car.
- Washington, DC, USA
I noticed this issue a few different times and thought nothing major of it, but for whatever reason my transmission would continue to propel the vehicle forward regardless of the vehicle was in neutral and also noticed the vehicle would often times continue to accelerate and fail to engine brake after my foot had let off the accelerator. The latter of which I was more concerned about and was going to have a mechanic look at it next time I took the vehicle in to get serviced. However, before I was able to do that I was involved in a motor vehicle accident that totaled the vehicle. I was driving in a rural area and approached a set of train tracks. I went to slow down to cross the tracks via engine braking, but the vehicle continued to accelerate. I attempted to use the brakes to slow down before I reached the tracks, but the delayed response and the gravel on the roadway proved no avail at slowing the vehicle and I hit the tracks going much faster than I would have liked, around 40 miles per hour. The roughness of the tracks caused my front axle to snap, yanking me to the right off the roadway, through someone's yard and into some timber. What I thought was also concerning was the airbags failed to deploy at all during the accident.
- Nilwood, IL, USA
Airbag light came on. Asked dealer to check. They said it looked like a wire had been cut. So they said wouldn't fall under warranty. This makes no sense. It should be covered. I have only had my car to Ford dealerships for regular maintenance under their plan since purchased new. Airbags have never deployed. I have no idea where these wires are even located. So is this faulty from day one or done while other work regular maintenance or recall work done" why do I need to pay for almost $500 for repair" should be warranty work.
- Aberdeen, MD, USA
My air bag light is on and has been on for at least three years or more, I received a recall noticed from Ford. When I took the notice to them, they said they could not find the information in their system.
- Conover, NC, USA
Takata recall. I had a rear end accident with front end damage also. The airbags did not deploy at more then 40 plus mile inpack what happen? car was stationary waiting to make a left hand turn on a highway. Help!
- Moorpark, CA, USA
The contact owns a 2013 Ford Fusion. While driving, the contact noticed that the air bag warning indicator was illuminated. As a result, the vehicle did not pass inspection. The contact was concerned for her safety that the air bag might not deploy in the event of a crash. Herb chambers Ford of braintree (75 granite street, rte 37, braintree, MA 02184, (781) 848-1350) was called and a diagnostic appointment was scheduled. The vehicle was not taken to a dealer and was not repaired. The contact received a recall notice for NHTSA campaign number: 14V597000 (air bags), but she never took the vehicle to be repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 125,175.
- Brockton, MA, USA
Had my oil change/tire rotation done on 08/01/19 and was told I had to get new lug nuts as they were swollen & misshapen. Cost of $200 to change them. I thought this is wi, winters are harsh so ok. Apparently this is not new according to this website. Also have no working airbags as a sensor for the seatbelt is not working. To fix that will be $300+ but I refuse to pay for this as there is a recall in place for that also!! we are loyal Ford customers and to find out Ford knows about this is infuriating. We are now looking to trade this Fusion in (only 75K miles on it) but do we go with another Ford or a different make. To have to even ask this question astounds me. Ford - fix the problems!!!
- Cascade, WI, USA
Have yet to receive a notice of the takata airbag recall and now my light is flashing on while driving. I've had 2 diagnostics done on my car before I fixed the issue and after I replaced the ABS sensor on my left front wheel and I'm still getting the same codes for my ABS, service traction control and hill assist lights. I have had my brakes replaced thinking that was an issue because my pedal is depressing to the floor while in motion and feels like it won't stop when turning to park. What else am I to do?
- Palmetto, GA, USA
My airbag sine is on sine like one year
- Watervliet, NY, USA
When in park or driving my door opens up. My door will not lock and it's not safe driving my vehicle. And it's airbag singal on the dashboard.
- Houston, TX, USA
- Chesterfield, MI, USA