we were able to take the Fusion for a test drive. It was very loud, pulled to the right, and still had trash in the back seat from the previous owner. My husband has been a mechanic for the last 15 years and knew that it was loud because the exhaust was gutted and damaging the vehicle. Because we would be buying the vehicle for expressly for Uber, we could not drive it as is. (the salesman) said that they would be able to replace it before we used the Ford for Uber. However, when the used service manager (Dennis) said that they would not be able to restore the factory muffler because it was not directly damaging the car. Now we had to take our brand new car to a different shop that was able to fix it for $500. Because the exhaust system had been destroyed, the water pump had also been damaged due to over heating. Again, the used service manager said that they would not be able to assist with the damage, but since it was under warranty they did the work.
During this time we also noticed that the front wheel well was missing the plastic shield that prevents snow and rain from getting in the body. When my husband told Dennis that this was the issue we were well within the warranty time frame. Dennis told us that he would order the part and call us when it was in. About 2 weeks later we still had not heard from him and I called to check when the part would be in and was told that my car was no longer covered under the warranty, they would not be able to fix it and the part had never been ordered. To get us off his back, Dennis ordered the part and finally made an appointment (November 16, 1pm) for us to come by and have it installed. On 11/30 this had to be reinstalled due to improper installation, we noticed when it was making noise every time we turned the wheel.
When we purchased the vehicle the service department had inspected it and said the tires were at 9/32†however when it rained we were sliding. I took the Fusion to Big O tires, who were kind enough to check the tires for me and rated them around 5/32. This was less than a month (<2000miles) after we had purchased the Fusion but somehow the tires had degraded 40% in that time. Around this time we noticed a defect in the front left tire and had to have it replaced. We now have 3 slippery tires and one really sticky tire. Due to the winter season coming I had to replace the tires for $700 at Big O to ensure the vehicle was safe to drive.
There have also been some electrical issues; our sync cuts out randomly. It will sometimes work for a few days, sometimes a few weeks then all of a sudden it cannot connect to any Bluetooth device. We were directed to Groove Ford for this issue but apparently our bumper-to-bumper warranty does not cover this and they want to charge us $75 for them to fix it. I understand if a warranty does not cover something but the phrase 'bumper-to-bumper' is exceptionally misleading. In the end it was apparently covered under warranty because after the 6th time of bringing it in due to SYNC issues, it was discovered that the entire system is faulty and will have to be left at the shop again to replace the entire unit. The locks had to be reprogrammed and replaced. The passenger rear window and wiper motor had to be reprogrammed after an employee who left Groove Ford abruptly quit/fired didn't schedule the appointment we agreed upon. I have requested for appointments a total of 14 times ad I am still having brake, transmission and SYNC issues even after they have be “repairedâ€.
we were able to take the Fusion for a test drive. It was very loud, pulled to the right, and still had trash in the back seat from the previous owner. My husband has been a mechanic for the last 15 years and knew that it was loud because the exhaust was gutted and damaging the vehicle. Because we would be buying the vehicle for expressly for Uber, we could not drive it as is. (the salesman) said that they would be able to replace it before we used the Ford for Uber. However, when the used service manager (Dennis) said that they would not be able to restore the factory muffler because it was not directly damaging the car. Now we had to take our brand new car to a different shop that was able to fix it for $500. Because the exhaust system had been destroyed, the water pump had also been damaged due to over heating. Again, the used service manager said that they would not be able to assist with the damage, but since it was under warranty they did the work.
During this time we also noticed that the front wheel well was missing the plastic shield that prevents snow and rain from getting in the body. When my husband told Dennis that this was the issue we were well within the warranty time frame. Dennis told us that he would order the part and call us when it was in. About 2 weeks later we still had not heard from him and I called to check when the part would be in and was told that my car was no longer covered under the warranty, they would not be able to fix it and the part had never been ordered. To get us off his back, Dennis ordered the part and finally made an appointment (November 16, 1pm) for us to come by and have it installed. On 11/30 this had to be reinstalled due to improper installation, we noticed when it was making noise every time we turned the wheel.
When we purchased the vehicle the service department had inspected it and said the tires were at 9/32†however when it rained we were sliding. I took the Fusion to Big O tires, who were kind enough to check the tires for me and rated them around 5/32. This was less than a month (<2000miles) after we had purchased the Fusion but somehow the tires had degraded 40% in that time. Around this time we noticed a defect in the front left tire and had to have it replaced. We now have 3 slippery tires and one really sticky tire. Due to the winter season coming I had to replace the tires for $700 at Big O to ensure the vehicle was safe to drive.
There have also been some electrical issues; our sync cuts out randomly. It will sometimes work for a few days, sometimes a few weeks then all of a sudden it cannot connect to any Bluetooth device. We were directed to Groove Ford for this issue but apparently our bumper-to-bumper warranty does not cover this and they want to charge us $75 for them to fix it. I understand if a warranty does not cover something but the phrase 'bumper-to-bumper' is exceptionally misleading. In the end it was apparently covered under warranty because after the 6th time of bringing it in due to SYNC issues, it was discovered that the entire system is faulty and will have to be left at the shop again to replace the entire unit. The locks had to be reprogrammed and replaced. The passenger rear window and wiper motor had to be reprogrammed after an employee who left Groove Ford abruptly quit/fired didn't schedule the appointment we agreed upon. I have requested for appointments a total of 14 times ad I am still having brake, transmission and SYNC issues even after they have be “repairedâ€.
Thank you for your time.
- cswaller5, Denver, CO, US