10.0

really awful
Crashes / Fires:
9 / 5
Injuries / Deaths:
3 / 0
Average Mileage:
61,916 miles

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« Read the previous 20 complaints

problem #5

Sep 282013

Fusion

  • 2,800 miles
When I was driving my car, I came to a red light and a yellow warning message popped up on the screen, "power steering assist fault." It's a brand new car with 2,800 miles, seriously? it also happened again two weeks later when I was driving. I hadn't noticed any steering problems with my car. I took my car to the Ford dealer right away where I got it from. As always they said I would need to bring my car in for the day, and that "they would look into it." When the service worker looked up the problem I was experiencing on their program, nothing was reported like mine so they couldn't really do much. I had to research the problem myself online because they always tend to think you're making these problems up. That's when I stumbled upon a couple different forums of people who have had the exact same problem. One person did say they're whole power steering rack had to be replaced. I brought that information to the Ford dealership and I'm waiting for a response of what and if they're going to do next.

- Stratford, NJ, USA

problem #4

Mar 042013

Fusion 4-cyl

  • 125 miles
While driving, I noted that the power assist was variable. In the middle of a turn, the steering suddenly became difficult. And then returned to normal. At other times during turning, the power steering would become extremely easy, and then return to normal. This is an intermittent occurrence and has persisted to date. (mileage is now about 3000 miles) this stiffening up and releasing could result in a dangerous situation while driving. A test drive (3-5 miles) by a service rep did not produce this occurrence.

- Pound Ridge, NY, USA

problem #3

Jul 152013

Fusion

  • 6,800 miles
I turned on my car and it gave me these warnings: "power steering assist faulty" "hill assist system faulty" "service advancetrack" the power steering did not work, so I wasn't able to drive the car.

- Minneapolis, MN, USA

problem #2

May 152013

Fusion

  • 30 miles
A popping can be felt and heard from both driver and passenger sides while turning the wheel.

- Tampa, FL, USA

problem #1

Jun 072013

Fusion 4-cyl

  • 700 miles
The moon roof window opened with out any button being pressed. Storm rain was starting. There was a lot of auto traffic. I was driving, my wife was sitting next to me and there was a car coming out of a parking lot to the left of me and perpendicular to my car :what happened next simultaneously was: A. auto went into "collision avoidance mode"; windshield several red led warning lights began blinking, and alert noise from auto started, and steering wheel shuttered. The later two actions are not terribly clear to me B my wife started to shout for me to watchout. C I started to press on brakes. Thus avoiding a collision between my car and car to be moving across my path I was told that the car does not stop in any type of collision mode. It just slows down. I did not know whether this avoidance mode was present (at the slow speed I was going in. I did know that when the car was in cruise control and this mode was activated and that avoidance reactions were activated.. I am very concerned that this may happen again. With serious consequences occurring.

- Silver Spring , MD, USA