The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 35 MPH, the steering wheel seized and became difficult to steer. The contact slowed down and the vehicle was parked in a parking lot. The contact stated that the "Driver Assist Failure" message was displayed. The local dealer was not contacted. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V632000 (Steering) however, the VIN was not included. The manufacturer was not made of the failure. The failure mileage was approximately 130,000.

- Newnan, GA, USA

I was driving my 2013 ford fusion and the power steering stopped working. There was no warning prior. The power steering assist warning appeared and I am not unable to drive the vehicle. There currently an active recall for 2013 ford fusions but my vehicle does not qualified and I believe it should. I have replaced the engine and transmission and there were active recalls on those issues and my car did not qualify the recall. I believe my car should qualify for the current power steering recall.

- Detroit, MI, USA

The steering wheel is beginning to come loose. It can be moved from side to side, up and down on the column. Each time I drive the car there is more movement.

- Dighton, MA, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving at 45 MPH, the steering wheel failed to turn while driving on an exit ramp. Additionally, the contact stated that while the vehicle was in the driveway, the steering wheel became inoperable. The vehicle was taken to an independent mechanic, and the contact was informed that the failure was due to the rack and pinion. The contact stated that fault codes were reset. The vehicle was not repaired. The local dealer was not contacted. The contact stated that the failure was related to NHTSA Campaign Number: 15V250000 (Steering). The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 94,000.

- Capitol Heights, MD, USA

Steering wheel is loose!

- Yemassee, SC, USA

Traveling down a major interstate at 70 mph the steering assist light comes on without warning and the vehicle looses power steering. No prior indications of any problems. This could have caused a major traffic accident resulting in great bodily injury and/or death had I not been able to control the vehicle. The problem was confirmed by an auto repair shop. The vehicle was not inspected by anyone other than the repair shop. What is disturbing is that I have since discovered this is an issue with these vehicles as there were THREE prior recalls for this problem, but the recalls did NOT cover this vehicle's VIN. That's on you!

- Ashland, OH, USA

I bought my car in 2020 and immediately when I got home my car had died and I had to have it towed back to the dealership. Since then I have had 2 new batteries, 1 new lithium battery, and a new transmission. Issues with my vehicle include but are not limited to: 1. sporadically when I am driving all my dash lights come on and my power steering goes out and my car becomes difficult to steer safely. 2. my car has rolled back twice while I am in park. 3. Passenger airbag randomly will fault when I am driving. 4. My e-brake will randomly fault while I am driving. All of these issues happen very often and are happening more and more often. I have brought my car in a few times but I am told it needs to replicate the issues in order to be diagnosed but these issues happen sporadically and I cannot demonstrate them at will.

- Lodi, CA, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving 35 MPH, the electric power steering function became inoperable. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who stated that the failure was due to the rack and pinon. The repairs were made by the mechanic. The local dealer was contacted, and the contact was informed that there were no open recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline. The approximate failure mileage was 169,819. The VIN was not available.

- Stow, OH, USA

Power steering assist light appears and you lose power steering which is hard to turn the wheel at all. I-??ve had it looked in to and they say it-??s a steering problem for years in them models

- Shepherdsville, KY, USA

Car suddenly would have power but no start. After replacing what was thought needed replacement, the alternator is when it wouldn't steer anymore. Further inspection concluded it was the electrical rack and pinion, leaving no steering and or assist.

- San Antonio, TX, USA

I was driving my car when suddenly the steering went out which was dangerous for me and other drivers because I could not turn my steering wheel. I thought this was a recall that had been fixed but has not. Since this incident I have not had the car inspected yet. After I was able to get the car back to my garage-??the message on my dash read -??power steering fault-??.

- Nederland, TX, USA

The contact owns a 2013 Ford Fusion. The contact stated that upon starting the vehicle, the steering wheel was loosened. The driver was able to wiggle the steering wheel. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 110,000.

- Newark, CA, USA

Power steering Fault lights and no steering. Steering wheel becomes very stiff.

- Fajardo , PR, USA

I was driving down the road about to start slowing down at a stop sign, then my steering wheel started to shake and I got a warning on my dash that my power steering system needed assistance and my steering wheel now is very hard to turn. I had to drive it back home and it was very difficult to turn my wheel the whole way home. could have been in serious accident when wheel start to shake or if my wheel completely locked up. fortunately, I was not injured or in no accident.

- West Unity, OH, USA

On December 2,2023, I was driving my 2013 ford fusion down the road and all of a sudden a warning came up that Steering Assist fault and required service. I was going about 40mph there was no warning at all. I could have bee. Seriously hurt. Upon research there have been others that have this problem. When check my model is not on the recall list. Why is this?

- Jamestown, PA, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving 25 MPH, the contact heard abnormal sounds and the steering wheel wobbled making it difficult to control the vehicle. There was no warning light illuminated. The vehicle had been diagnosed by an independent mechanic and the contact was informed that the failure was due to faulty steering wheel bolts. The vehicle was not repaired. The manufacturer was made aware of the failure and determined that the VIN was not under recall. The failure mileage was approximately 34,000.

- Camanche, IA, USA

My daughter was on the way to work, in the middle of traffic going around another vehicle at the time and without any warning, the power steering just went out. It was as though the steering wheel locked up or there was no power steering capabilities whatsoever and she barely made it off of the roadway. This could have caused an accident and It scared her so bad that she was crying when she called me immediately after it happened. I didn-??t know what to do so I told her to crank up, put the car in drive and see what it does. The steering was fully functional then so she drove on to work but was very nervous thinking it may happen again. I did read that there is a recall for this exact issue on particular models of Fusions but it does not include our model; therefore, I am submitting our complaint and requesting that the recall to be updated to include ALL models of 2013 Ford Fusions for the safety of ALL owners. Thank you!

- Valley, AL, USA

Component failure (electronic power steering module). My steering wheel while turning left and right, made a scratching noise. Also when turning right and left, it dropped an inch and when I tried recovering it was hard to correct. It was like manual steering over power steering. No warning indicator on dash ever can on. This issue began right after I picked up the car from the dealership when they performed the recall on the brake hoses.

- Mt Pleasant, WI, USA

Sterling gear rack n pinion got very hard and the vehicle couldn't be controlled. Lost control and caused to crash

- Joliet, IL, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle swayed left and right, and the steering wheel had limited maneuverability. The instrument panel displayed the warning message: steering system failure. The electronic power steering assist warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the electronic power steering. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number 13V232000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 126,000.

- Columbus, OH, USA