10.0
really awful- Crashes / Fires:
- 9 / 5
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 61,814 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Power steering fault.
- Warner, OK, USA
Steering wheel pulls to the right even after new alignment caused me to hit a curb
- Whittier, CA, USA
The contact owns a 2013 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle stalled, and the steering wheel seized. In addition, the contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with power steering rack assembly failure. The contact was informed that the power steering rack assembly needed to be replaced and reprogrammed. The dealer was made aware of the failure; however, the contact was informed that the repair was not covered under warranty. The contact stated that in July 2023 the first failure occurred, and the relays in the steering box were replaced. The vehicle was repaired; however, the failure recently reoccurred. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under NHTSA Campaign Number: 13V232000 (Steering); however, the contact was informed that the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 65,510.
- San Antonio, TX, USA
See attached document for complaint.
- Parma, OH, USA
The steering wheel of this 2013 Ford Fusion SE, until now tightly connected to the rest of the steering system, has started wobbling. This problem has gradually been worsening over the past few days (as of today's date: 10/4/2025). If this problem is not addressed at some point by a mechanic, it appears that the steering wheel might eventually come loose and separate entirely from the steering column. This very same problem appears to have resulted in a recall and associated repairs by Ford Motor Company of many Ford Fusion sedans of model year 2014-2017. It may be that Ford Fusion sedans of the 2013 model year have the same or a similar problem that gave rise to the noted recall for 2014-2017 Ford Fusion sedans. If so, owners of 2013 Ford Fusion sedans could potentially benefit from a similar recall/repair.
- Ridgewood, NJ, USA
The steering wheel seems to have a sensor that makes the car goes side by side and it is really unsafe. I see there is a lot of recalls for Fusions on steering wheel problems but my car is not on this list. Really unsafe to drive. Is not a one time incident. The failure is every day
- Davenport, FL, USA
The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 30 MPH and making a left turn, the steering wheel became very firm. The contact stated that the power steering failure message displayed. The vehicle was taken to the residence and inspected. The contact-??s friend used a hand-held diagnostic tool to diagnose the vehicle. where it was revealed that the power steering and the left and right speed sensors had failed and that one of the gear motor bolts was missing and the other was corroded. The vehicle was not diagnosed or repaired. The contact believed that the failure was linked NHTSA Campaign Number: 19V632000 (Steering). The manufacturer was notified of the failure. The failure mileage was 107,912.
- Rockville, MD, USA
Steering wheel has bolt recall issue that neglects this vehicle but offers recall repair on more more modern vehicles made on 2014-2017
- Colorado Springs, CO, USA
The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 35 MPH, the steering wheel seized and became difficult to steer. The contact slowed down and the vehicle was parked in a parking lot. The contact stated that the "Driver Assist Failure" message was displayed. The local dealer was not contacted. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V632000 (Steering) however, the VIN was not included. The manufacturer was not made of the failure. The failure mileage was approximately 130,000.
- Newnan, GA, USA
I was driving my 2013 ford fusion and the power steering stopped working. There was no warning prior. The power steering assist warning appeared and I am not unable to drive the vehicle. There currently an active recall for 2013 ford fusions but my vehicle does not qualified and I believe it should. I have replaced the engine and transmission and there were active recalls on those issues and my car did not qualify the recall. I believe my car should qualify for the current power steering recall.
- Detroit, MI, USA
The steering wheel is beginning to come loose. It can be moved from side to side, up and down on the column. Each time I drive the car there is more movement.
- Dighton, MA, USA
The contact owns a 2013 Ford Fusion. The contact stated while driving at 45 MPH, the steering wheel failed to turn while driving on an exit ramp. Additionally, the contact stated that while the vehicle was in the driveway, the steering wheel became inoperable. The vehicle was taken to an independent mechanic, and the contact was informed that the failure was due to the rack and pinion. The contact stated that fault codes were reset. The vehicle was not repaired. The local dealer was not contacted. The contact stated that the failure was related to NHTSA Campaign Number: 15V250000 (Steering). The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 94,000.
- Capitol Heights, MD, USA
Steering wheel is loose!
- Yemassee, SC, USA
Traveling down a major interstate at 70 mph the steering assist light comes on without warning and the vehicle looses power steering. No prior indications of any problems. This could have caused a major traffic accident resulting in great bodily injury and/or death had I not been able to control the vehicle. The problem was confirmed by an auto repair shop. The vehicle was not inspected by anyone other than the repair shop. What is disturbing is that I have since discovered this is an issue with these vehicles as there were THREE prior recalls for this problem, but the recalls did NOT cover this vehicle's VIN. That's on you!
- Ashland, OH, USA
I bought my car in 2020 and immediately when I got home my car had died and I had to have it towed back to the dealership. Since then I have had 2 new batteries, 1 new lithium battery, and a new transmission. Issues with my vehicle include but are not limited to: 1. sporadically when I am driving all my dash lights come on and my power steering goes out and my car becomes difficult to steer safely. 2. my car has rolled back twice while I am in park. 3. Passenger airbag randomly will fault when I am driving. 4. My e-brake will randomly fault while I am driving. All of these issues happen very often and are happening more and more often. I have brought my car in a few times but I am told it needs to replicate the issues in order to be diagnosed but these issues happen sporadically and I cannot demonstrate them at will.
- Lodi, CA, USA
The contact owns a 2013 Ford Fusion. The contact stated while driving 35 MPH, the electric power steering function became inoperable. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who stated that the failure was due to the rack and pinon. The repairs were made by the mechanic. The local dealer was contacted, and the contact was informed that there were no open recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline. The approximate failure mileage was 169,819. The VIN was not available.
- Stow, OH, USA
Power steering assist light appears and you lose power steering which is hard to turn the wheel at all. I-??ve had it looked in to and they say it-??s a steering problem for years in them models
- Shepherdsville, KY, USA
Car suddenly would have power but no start. After replacing what was thought needed replacement, the alternator is when it wouldn't steer anymore. Further inspection concluded it was the electrical rack and pinion, leaving no steering and or assist.
- San Antonio, TX, USA
I was driving my car when suddenly the steering went out which was dangerous for me and other drivers because I could not turn my steering wheel. I thought this was a recall that had been fixed but has not. Since this incident I have not had the car inspected yet. After I was able to get the car back to my garage-??the message on my dash read -??power steering fault-??.
- Nederland, TX, USA
- Nashville, TN, USA