The steering gear failed while driving and I had a total loss of power steering. I had no warning when this fault occurred, and the only warning came after the event. The original part that malfunctioned is not available for inspection, nor was it inspected by any other agency prior to its replacement. Loss of power steering while driving is incredibly dangerous, thankfully no accident occurred due to this failure.

- Delaware, OH, USA

Power Steering warning light came on while I was driving. I was still able to steer the car. After I shut the car off and turned it back on I could barely steer the car. The warning light came on again. I left the car at a nearby garage, but they are closed until Jan 2, because of the holiday. I could have gotten into an accident. Other vehicles were flashing their lights and honking as I had to drive very slowly with my hazards on to get to the repair station. This is truly a safety issue with my 2013 Ford Fusion.

- New Ipswich, NH, USA

My 2013 Ford Fusion experienced an electronic powered steering failure recently. It is my belief that this was due to an incorrect, incomplete, and ultimately unsafe repair to the affected system. From my research this model and year has experienced significant issues and failures of the "steering gearbox" even after the recall from Manufacturer Campaign Number: 19S26. Failures of the steering gearbox leading to an abrupt failure of the power steering system in the vehicle is not only incredibly dangerous but subsequently an issue what was not fully resolved by the organization. This vehicle has many foundational safety concerns that are a result of cheap and incomplete repairs revealing weaknesses in sustainable practices and beliefs held by the organization. When the issue arose it was abrupt and without warning initially. The vehicle is very difficult to control even at higher speeds with the failure of the electronic power steering gear box as compared to a traditional fluid based power steering system. When I had the vehicle inspected on 11/15/2022 I inquired from the ford dealership whether the work completed looked sufficient it was not answered. The employee also made note that this issue is "very common" and "very expensive to repair". As a result of this I am requesting that the NHTSA seriously review information and gather data corroborating information I have provided. I believe The Ford Motor Company needs to be held responsible for a full repair or provide assistance to those experiencing this issue to a part that if fixed properly would not be an issue under reasonable circumstance. Looking at the trends of this vehicle, its recalls, and its level of consistency of repair it has been extremely poor and unsafe. The most recent recall involving the seat belt has been "fixed" many times poorly resulting in another recall. This power steering gear box failure is build from the same clay and should be resolved through repair or repair based assistance.

- Columbus , OH, USA

The contact owns a 2013 Ford Fusion. The contact stated while his wife was reversing and turning the steering wheel, the front of the vehicle emitted abnormal loud clunking and popping sounds. The message "Service Advancetrac" and a message indicating that the Hill Stop Assist had failed were displayed. The vehicle was taken to an independent mechanic where it diagnosed that the steering rack needed to be replaced as the steering gear motor bolts were fractured. The vehicle was repaired. The dealer was notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in NHTSA Campaign Number: 19V632000 (Steering). The failure mileage was approximately 41,500.

- North Olmsted, OH, USA

The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the Power Steering Assist Fault message displayed. The vehicle was taken to an independent mechanic who diagnosed that the electric power steering gear and torque sensor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 100,000.

- Florissant, MO, USA

The contact owns a 2013 Ford Fusion. The contact referenced NHTSA Campaign Number: 22V413000 (Power Train) however, the contact stated while driving at an undisclosed speed, the steering wheel was loose. Additionally, the contact stated that the bolt failed, and the steering wheel detached and became inoperable. The vehicle was not diagnosed or repaired. The dealer was notified, and the contact was informed that there were no recalls regarding the steering. The contact was advised to call the NHTSA Hotline. No warning light was illuminated. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 80,000.

- Lancaster, PA, USA

The contact owns a 2013 Ford Fusion. The contact stated that while operating the vehicle, the power steering fault message displayed on several occasions before eventually an audible beeping activated and the message "Service Power steering now" suddenly displayed and the steering wheel became difficult to turn in either direction. The vehicle was towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was contacted and informed the contact that the VIN was not included in NHTSA Campaign Number: 15V250000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 130,000.

- Virginia Beach, VA, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving 50 MPH, the vehicle lost power steering functionality. The contact stated that extra effort was needed while attempting to park the vehicle. The contact turned off and restarted the vehicle and the vehicle regained power steering functionality. The contact stated that the failure recurred the following day. The -??Power Steering Assist System - Service Required-?? message was displayed. The contact disconnected and reconnected the battery but the failure persisted. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the failure was associated with NHTSA Campaign Number: 19V632000 (Steering). The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under the recall as the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 96,300.

- Selden, NY, USA

Power steering column just stopped working in the middle of driving and I made it home okay but the next day it barely even could move and a bunch of lights came up on the dash and they wouldn-??t stop going off whenever I start the car

- Belmont, NY, USA

The contact owns a 2013 Ford Fusion. The contact stated when she starts the vehicle, it vibrates, the steering wheel was difficult to operate, and the instrument panel would not illuminate occasionally. The check engine and other unknown warning lights illuminated. The vehicle was diagnosed with a failure for the instrument panel and was repaired about 7 months ago; however, the failure reoccurred. The vehicle was not diagnosed or repaired for vibrating and steering failure. The manufacturer was not notified of the failure. The approximate failure mileage was 49,000.

- Seattle, WA, USA

Lost power steering almost crashed into a vehicle and had to pull off the highway, again almost crashing into guard rail Why weren't all of these electric power steering assist recalled? Very dangerous 2013 Ford Fusion

- Pearl River , NY, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving 55 MPH, the steering warning light illuminated. The contact was able to drive to her destination and parked the vehicle. The contact stated upon restarting the vehicle, the steering wheel was locked. The vehicle was towed to the dealer where it was diagnosed that the power steering rack needed to be replaced and the steering module needed to be reprogrammed. The vehicle was repaired. Additionally, the contact stated that she would hear abnormal grinding sounds coming from the front end of the driver's side of the vehicle while driving and turning the steering wheel. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in the recall associated with the failure. The failure mileage was approximately 57,921.

- Mechanicsville, VA, USA

The power steering was never a problem. I came back from a concert and tried to drive my car home and out of no where my hazards turn on, thought I just accidentally touched the button but that wasn't the case. A few seconds later the service power steering light came on and wouldn't stop making noise but I made it home okay. And then the next day when I started it, it didn't want to move at all and the message on the screen came back up and made a more urgent sound I guess you'd say, but there was never anything wrong with my car, it just stopped working in the middle of me driving home. My VIN number is [XXX] it just wouldn't let me put it in the other box. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Belmont, NY, USA

The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the power steering assist warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 19V632000 (Steering). The failure mileage was approximately 117,000. The consumer stated the airbag light is on in the vehicle.

- Knoxville, TN, USA

The following warning lights come on causing the power steering to go. 1 ABS 2 service advance trac 3 hill assist not available 4 check rear park aid

- Sicklerville , NJ, USA

Traveling approximately 40 mph power steering failed causing the car to jerk violently. Power steering assist fault displayed on instrument cluster. Have not taken it to a garage yet.

- Wheelersburg, OH, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds and making a left turn, the vehicle would jerk to the opposite direction. The contact stated that he had to continually apply a lot of pressure to the steering wheel in order to regain control of the vehicle. The contact stated that no warning lights were illuminated. The contact stated that he then drove his vehicle to an independent mechanic however, the vehicle was not repaired. The contact was made aware of the NHTSA Campaign Number: 13V232000 (Steering) however, the VIN was not included. Neither the dealer nor the manufacturer was made aware of the failure. The failure mileage was 150,000.

- Vineyard, UT, USA

The contact owns a 2013 Ford Fusion. The contact stated the steering wheel felt very loose. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 147,329.

- Bluefield, WV, USA

Steering assist failed all most crashed Cause unknown

- Crystal, MI, USA

The power steering assist failed, and every ford dealer is refusing to fix it as a recall when it has been recalled. It is extremely unsafe to drive the car like this.

- Dallas, WI, USA