The contact owns a 2013 Ford Fusion. The contact stated that after starting the vehicle the message 'steering assist failure' had displayed and the steering wheel was difficult to turn in either direction. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified. The failure mileage was 43,000.

- Cleveland, OH, USA

The steering wheel is getting stuck it feelslike which made me rin off road I also had to cut seat belt on back seat cause it wouldnt raise up. Also fuel pump is going out and this is not right.

- Jackson, TN, USA

While turning onto my street, to go home, the steering wheel locked up and a message popped up saying steering power assist fault.

- Richmond Heights, OH, USA

The power steering system went out due to a manufacturer defect in the rack and pinon electrical board. This was not due to wear and tear on the car, but instead due to poor manufacturing of the part. The rack and pinon electric board should never fail, and is very dangerous. The power steering system went out twice, once while driving on the road during a snowstorm and another while parked in the driveway. Very unsafe to have this happen while driving as the steering wheel is impossible to turn.

- Sioux Falls, SD, USA

The vehicle was in motion on the streets when we lost steering power.

- Harper Woods, MI, USA

My 2013 Ford Fusion has an epas steering system. Girlfriends took the car to Wisconsin over the weekend before the blizzard and noticed the steering got a little tight. Next day after an oil change was done and the vehicle was back in her parents driveway she went outside to go pick up our daughter and the power steering completely went out. She was not driving at the time of the incident but there were no warning of power steering not working when this happened. Vehicle became very hard to steer and she was not comfortable driving it home. 4.5 hours away. I left Saturday night at 9pm and got to Wisconsin around 1-2am switched out vehicles with her and drove my Ford back to fargo returning at 9:45am Sunday morning. Two warning lights are on about the power steering system and along the drive I noticed that its not just hard to steer the vehicle but it also likes to steer itself a little left and right at random times.

- Fargo, ND, USA

My 2013 Ford Fusion power steering failed, get power assist failure message as well as lane assist failure message very dangerous

- Gardiner, ME, USA

Power steering gave out. I was driving in a rural area and the car became extremely hard to turn, and upon starting the vehicle, very very tight steering wheel

- Depew, NY, USA

Advance track, ABS, traction control, blindspot, all light up on display. When accelerating car it makes a stalling jerking motion. Frequently when applying the brakes it's jumping forward and making loud noises. Also when releasing breaks, it makes a spring like noise. The power steering light comes on and all of a sudden becomes very difficult to steer which is a major safety concern.

- Houston, TX, USA

I was driving on a busy street and the power steering quit working while maneuvering around some other driver, and I almost got into an accident. It is very hard to steer now, I have checked the fuses and heard that Ford's power steering assist is notorious for failing.

- Park Rapids, MN, USA

The car stalled while driving at highway speeds without enough warning or time that would normally be required to bring it to a safe stop. Luckily I managed to avoid a catastrophe on this occasion. Subsequently, while I was waiting for a tow, I managed to get the engine started. But the stall reoccured a few minutes later (this time I was wiser and had moved over to surface streets). This on-off pattern would repeat itself several times. I never drove it on the highway again, after the first occurrence. For the sake of safety, I had it towed to the dealership for diagnosis.

- Canton, MI, USA

Power steering failure warning came on and lost power steering. Car was stationary when the warning came on.

- Cheney, KS, USA

The power steering light was coming on and then going off within seconds on the evening of 11-15-19 and the morning of 11-16-19 we get in the car to start our day and the steering wheel is completely locked up. We had the car towed to the dealership and was told that the steering gear has failed and needs to be completely replaced. I authorized the work to be done and it was completed on 11-19-19 but my problem is there is a recall on this issue in all states that get snow and ice because the problem is caused by the salt used to treat the roads but for some reason the state of Virginia is not listed. We have also seen this light flash on and back off this morning 11-29-19 and this is after we have paid $2133.48 for the repair of this problem, so the replacement was done wrong or the parts are not good this is a very scary situation at anytime but more so now that we are going into the winter season.

- Manassas, VA, USA

"steering assist fault service required" I have a 2013 Ford Fusion and this light came on. I have lost any and all power to my steering. I can still drive it, but it is very hard to turn the wheel in any direction unless I give it gas. I called Ford to see if this was under warranty, but they told me that they needed to look at it before they can tell if there were any recalls. They also charged me $150 and then proceeded to tell me that it needed $4396. Half of that amount was to replace the rack & pinion. They never even told me if there were other recalls. After doing extensive research on the internet, I have seen many complaints about the "steering assist fault". I am 20 years old and I am in the navy stationed in Norfolk, va. I bought the car in Michigan so it has seen winters and salt from the roads. Is the Ford dealership that I took my car to trying to get out of taking care of the recall" I called my mother in laws mechanic and he told me that he could get all the parts for me himself for less then $800. But I have a $4300 bill?" I am on military pay, I don't have that kind of money!

- Michigan Center, MI, USA

The vehicle displayed a warning message "steering loss stop safety". the steering was not working at the time and I didn't know what do. The steering wheel is very hard to turn it around. It is very dangerous to drive.

- Atlanta, GA, USA

Started my car (2013 Ford Fusion 37,691 miles) yesterday morning and had a "power steering assist fault" message on my display.. power steering was completely gone. Luckily I was still in my driveway and not on the road when this happened. I've had no problems previously with power steering. Apparently there was a recall on 2013 Fusion for power steering failures. I called Ford and they told me that recall was VIN specific, and my vehicle was not affected. I found a lot of complaints online about this same issue on low mileage 2013 Fusion that were not covered by the recall. Obviously they did not identify all of the affected vehicles.

- Brooklyn Center, MN, USA

This is a follow-up to a previous complaint I made in 2017. This is in response to the new steering gear recall. I previously paid for this repair in 2017 on a 2 year old car. The NHTSA number is 19V632000. Ford is denying that my car is part of the latest recall and cannot tell me why. I believe Ford is knowingly excluding cars from the recall that previously paid for the issue because they don't want to reimburse the high dollar amounts. I am on the hook for $1700+ repair and 100% believe my car should be in this newest recall. I read all the documents and my car matches the model, year, build dates, and site build location. It also is registered in one of the high corrosion states listed in the recall. No one can tell me why my car is excluded even though it matches 100% to the affected vehicle description in the recall. I know I am being treated unfairly as my car should be included and isn't. no one at Ford can tell me why.

- Oak Creek, WI, USA

Steerin failed: When driving streering when out no power steering cost to replace rack and pioion $3100. This car is very unsafe with this problem my son was lucky he was going slow when this happened.

- Omaha, NE, USA

I was merging on to the interstate at highway speeds when I got a chime and alert on my dash board stating "power steering assist failure". when this happened, my power steering failed and it was near impossible to turn my vehicle. I managed to fight my vehicle off of the highway onto the shoulder. Upon restarting my vehicle the message went away and I regained power steering. After researching, there is a recall out for this power steering issue, on the exact same year make and model of my vehicle, however Ford is trying to claim my vehicle isn't covered by it. It is obvious they have missed my VIN number along with many others, as this is not a coincidence. This is dangerous, and could have killed me and my family. I do not feel safe, and want my vehicle repaired of this recall.

- Shelbyville, KY, USA

The contact owns a 2013 Ford Fusion. While driving 60 mph, the steering wheel failed to move and an abnormal beeping noise was heard. Also, the power assist failure message was displayed. The contact called an unknown dealer and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The contact stated that the failure was due to the power steering. The failure mileage was 138,088.

- Shelbyville, KY, USA