10.0
really awful- Crashes / Fires:
- 9 / 5
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 61,916 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering assist warning light illuminated. The contact stated that after starting the vehicle, the steering assist warning light illuminated and the steering became difficult to turn. The contact was quoted $1,877 to repair the vehicle. The vehicle was taken to robberson Ford (2100 ne 3rd St, bend, or 97701, (541)382-4521, to be repaired which was still pending. The approximate failure mileage was 105,000.
- Rinebill, OR, USA
I just driving in my power steering just came on I brought it to get looked at it went off and came back on after a couple of weeks I was on the highway when it happened.
- Biloxi, MS, USA
The bolt holding the steering wheel to the column loosened up causing the wheel to become loose and wobble causing play in the steering. It loosened gradually over time.
- Ludlow, VT, USA
The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle loss power steering assist without warning. The contact stated that the vehicle was difficult to steer. The vehicle was taken to tim short Ford (109 rockwood ln, hazard, ky 41701) to be diagnosed. The contact was informed that the rack and pinion needed to be replaced. The vehicle was repaired on 5-11-20. The manufacturer was notified of the failure. The failure mileage was approximately 101,145. Consumer stated VIN not included in recall.
- Mallie, KY, USA
The contact owns a 2013 Ford Fusion. The contact stated while driving at 5 mph, the steering wheel became difficult to turn. The contact stated the hill assist, ABS, traction control and traction off warning lights were illuminated. Kenny ross Ford South (3200 library rd, castle shannon, pa 15234), was contacted and informed of the failure. Upon investigation, the contact associated the failure with NHTSA campaign number: 19V632000 (steering). The vehicle was not diagnosed nor repaired. The manufacturer was informed of failure. The failure mileage was 84,000.
- Castle Shannon, PA, USA
I go to start my car this morning to go to work and a steering assist fault light comes on, can't move steering wheel at all. I just drove it 2 days ago. No signs or any warnings that anything had been going wrong. I see there are recalls on this but not for mine car according to the VIN
- Cuba, MO, USA
Constantly getting a message on dash "power steering assist fault". occasionally a message about transmission comes up but too quick to read. See that Ford has done a recall on both of these items but haven't actually issued it yet. My VIN is not showing as one affected despite getting these messages. I am hearing some sort of noise that we can not identify and worry it is something with either one of these issues. Hard to describe the noise but replaced brakes and rotors thinking it could be that but the noise is still there. Worried this could cause a accident. Not sure why Ford does a recall but doesn't send it out when it is a known problem. Usually hear the noise while slowing. Message on dash is random but always while vehicle is in motion. Doesn't stay on long and happens at least 1-2 a week. Started back in December 2019
- Waterford, CT, USA
2013 Ford Fusion. I was driving downhill on freeway when power steering just stiffened up. I manage to get off at next exit. After I parked, shut off, then restarted vehicle the warning light came on. I had it checked by mechanic and they said the steering gear needs to be replaced $2500 this problem is exactly what the current recall is for but they said my VIN # has not been recalled. When are they going to include the VIN#'s that are actually affected by this problem they are recalling. My car matches the exact information of the vehicles they are recalling.
- Las Vegas, NV, USA
Randomly receiving power steering assist fault and steering/car pulls to side sometimes when going over bumps.
- Botkins, OH, USA
The contact owns a 2013 Ford Fusion. The contact stated that while driving at various speeds, that there was an abnormal noise coming from the steering rack. The vehicle was taken to jack demmer Ford, Inc.37300 Michigan ave, wayne, mi 48184 where it was diagnosed that the whole steering rack needed to be replaced due to the electric steering rack motor. The vehicle was not repaired. The manufacturer was contacted and the contact was informed that the vehicle was not subjected to any recalls. The VIN was not included in NHTSA campaign numbers: 15V250000 (steering), 13V232000 (steering), nor 19V632000 (steering). The approximate failure mileage was 115,000.
- Livonia, MI, USA
The contact owns a 2013 Ford Fusion. The contact stated that after starting the vehicle the message 'steering assist failure' had displayed and the steering wheel was difficult to turn in either direction. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified. The failure mileage was 43,000.
- Cleveland, OH, USA
The steering wheel is getting stuck it feelslike which made me rin off road I also had to cut seat belt on back seat cause it wouldnt raise up. Also fuel pump is going out and this is not right.
- Jackson, TN, USA
While turning onto my street, to go home, the steering wheel locked up and a message popped up saying steering power assist fault.
- Richmond Heights, OH, USA
The power steering system went out due to a manufacturer defect in the rack and pinon electrical board. This was not due to wear and tear on the car, but instead due to poor manufacturing of the part. The rack and pinon electric board should never fail, and is very dangerous. The power steering system went out twice, once while driving on the road during a snowstorm and another while parked in the driveway. Very unsafe to have this happen while driving as the steering wheel is impossible to turn.
- Sioux Falls, SD, USA
The vehicle was in motion on the streets when we lost steering power.
- Harper Woods, MI, USA
My 2013 Ford Fusion has an epas steering system. Girlfriends took the car to Wisconsin over the weekend before the blizzard and noticed the steering got a little tight. Next day after an oil change was done and the vehicle was back in her parents driveway she went outside to go pick up our daughter and the power steering completely went out. She was not driving at the time of the incident but there were no warning of power steering not working when this happened. Vehicle became very hard to steer and she was not comfortable driving it home. 4.5 hours away. I left Saturday night at 9pm and got to Wisconsin around 1-2am switched out vehicles with her and drove my Ford back to fargo returning at 9:45am Sunday morning. Two warning lights are on about the power steering system and along the drive I noticed that its not just hard to steer the vehicle but it also likes to steer itself a little left and right at random times.
- Fargo, ND, USA
My 2013 Ford Fusion power steering failed, get power assist failure message as well as lane assist failure message very dangerous
- Gardiner, ME, USA
Power steering gave out. I was driving in a rural area and the car became extremely hard to turn, and upon starting the vehicle, very very tight steering wheel
- Depew, NY, USA
Advance track, ABS, traction control, blindspot, all light up on display. When accelerating car it makes a stalling jerking motion. Frequently when applying the brakes it's jumping forward and making loud noises. Also when releasing breaks, it makes a spring like noise. The power steering light comes on and all of a sudden becomes very difficult to steer which is a major safety concern.
- Houston, TX, USA
- Bradford, RI, USA