The contact owns a 2013 Ford Fusion. The contact stated that while making a right or left turn, there was friction and a rubbing sound coming from the steering wheel. No warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the rack and pinion assembly needed to be replaced. The contact stated that the vehicle had been repaired under an unstated recall in 2015. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The approximate failure mileage was 125,000. The contact has been experiencing a friction type noise when turning the wheel traveling slowly. The noise has gotten a little louder over the past few weeks but the noise isn't noticeable while traveling at faster speeds on the highway.

- Parma, OH, USA

The contact owns a 2013 Ford Fusion. While driving various speeds, the power steering and transmission failed. Colley Ford (1945 auto centre drive, glendora, California 91741, (909) 592-4131) was made aware of the failure and replaced the battery, but the failure recurred. On more than one occasion, the transmission slipped (downshifted/upshifted) out of gear. The same dealer diagnosed that the rack and pinion was faulty. The vehicle was not repaired a second time. The manufacturer was made aware of the failures. The failure mileage was approximately 86,000.

- Glendora, CA, USA