Purchased new from Ford 04/05/13. Purchased an extended warranty - 7 years, 100,000 miles. I've always serviced with Ford. Most recent service was at 98+K. On 11/21/19, I brought the vehicle back to Ford because my wife was hearing a fairly loud noise while driving. Mileage now at 101,280 and out of warranty. Adviser stated that the inspection (cost $160.69) revealed that there was internal damage and 'fluid contamination'. The fix is to replace the transmission at a cost of $6,744.27 + tax, so just over $7K.
Contacted Ford Customer service. After explaining the situation I was basically told, too bad, no warranty.
I went to a certified transmission shop for second opinion, $1,275 to remove and examine the transmission. Determination was that a hydraulic problem probably caused the problem which then damaged the valve body assembly; several other parts needed to be replaced, or transmission completely rebuilt, or replaced by a new Ford transmission. After agonizing over the decision, we opted to replace the unit with a new Ford transmission from the 3rd party. The cost to be $6,063, tax included.
Ford's response to our situation was uncaring, unprofessional, and heartless. They made no offer to help on any level. Even a reasonable cost reduction would have shown pride in their product and concern for their customers. They clearly demonstrated that they don't give a crap.
Apparently disposable parts, disposable vehicles, and disposable customers is their corporate strategy.
Purchased new from Ford 04/05/13. Purchased an extended warranty - 7 years, 100,000 miles. I've always serviced with Ford. Most recent service was at 98+K. On 11/21/19, I brought the vehicle back to Ford because my wife was hearing a fairly loud noise while driving. Mileage now at 101,280 and out of warranty. Adviser stated that the inspection (cost $160.69) revealed that there was internal damage and 'fluid contamination'. The fix is to replace the transmission at a cost of $6,744.27 + tax, so just over $7K.
Contacted Ford Customer service. After explaining the situation I was basically told, too bad, no warranty.
I went to a certified transmission shop for second opinion, $1,275 to remove and examine the transmission. Determination was that a hydraulic problem probably caused the problem which then damaged the valve body assembly; several other parts needed to be replaced, or transmission completely rebuilt, or replaced by a new Ford transmission. After agonizing over the decision, we opted to replace the unit with a new Ford transmission from the 3rd party. The cost to be $6,063, tax included.
Ford's response to our situation was uncaring, unprofessional, and heartless. They made no offer to help on any level. Even a reasonable cost reduction would have shown pride in their product and concern for their customers. They clearly demonstrated that they don't give a crap.
Apparently disposable parts, disposable vehicles, and disposable customers is their corporate strategy.
- John T., Carefree, AZ, United States