The contact owns a 2014 Ford Fusion. The contact stated that while the vehicle was parked and being inspected, the mechanic observed that the sway bar was not properly bolted. The vehicle was diagnosed by a dealer. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 130,129.

- Beaumont, TX, USA

2014 Ford Fusion. Consumer writes in regards to corrosion on vehicle. The consumer stated the manufacturer was made aware of the corrosion. The manufacturer denied assistance due to the vehicle being out of warranty.

- West Des Moines, IA, USA

We purchased our 2014 Ford Fusion from leckner Ford of king george va on June 20, 2017. Vehicle details are as follows:VIN: [xxx], manufacture date: 12/13/13, manufacture location: Flat rock, AZ, mileage: 25,300 the headliner is sagging on the vehicle partially blocking the rear window and hanging down on the driver"S side front door. Online research determined that Ford Motor Company is indeed aware of this issue but has not taken action to correct the parts failure to date. Now aware that Ford Motor Company knows of the sagging headliner issue with the 2014-2015 Ford Fusion, I contacted the dealer and was advised to open a Ford customer care case. The service director at leckner Ford felt that opening a customer care case, having loyalty points as a repeat customer and the vehicle just being outside of the warranty could all contribute to a successful outcome with Ford. On July 19, 2017 I contacted the Ford customer care center at 800-392-3673 and opened case reference no: 12746787. I was told that I would be provided a response via E-mail by end of day on Friday, July 20, 2017. Approximately 10 minutes after completing the call with Ford, I received a solicitation E-mail asking if I wanted to receive E-mails from Ford stating verbatim ?recently, we received your information and to keep you informed we?D like to send you E-mails filled with news on the latest technologies, events, offers, service coupons and more.? oddly enough I never received a response to my customer care case as promised. I contacted the care center on July 25th and was informed that my request was denied"period. No explanation, no point of escalation, no options. Ford is better than this. Ford is aware that this issue occurred and continues to occur in their flat rock manufacturing plant as can be found on any number of websites available to consumers. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Mechanicsville, VA, USA

Headliner is falling down and blocking driver's view out the rear window. Car had 3 attempts at a repair, including a "robust" repair by Ford engineers, however the problem persists and is a safety concern. Dealership advised that Ford is unwilling to replace the headliner as promised, due to unavailable part and the fact that it will happen again. We were told this is a problem with other Ford Fusion vehicles.

- Hamburg, NJ, USA

From date of purchase to 9/24/14 I noticed cloudy blotches and streaks varying in number and size according to the direction looking and type of day on the rear window. At first I thought the window just had not been cleaned well. Looking through the rear view mirror these areas affect the drivers visual field by distorting and distracting the driver view. The Ford mechanic verified seeing this & notified Ford dealer hot line who also verified this issue was present. Also that this issue occurs during the tempering process of the glass & that there was no fix for this issue. I feel that a huge safety issue is present due to this issue which affects visual field of drivers & because it is impossible to get use to it because the blotches & streaks change continually according to type of day from sunny to cloudy or direction driving in or just how U might be looking at it.

- Wilton, IA, USA

Interior has extremely strong mold/mildew smell. Prior model year had a tsb posted for faulty ac duct work/materials.

- Lexington, KY, USA

The interior of the car has a toxic smell from the carpet causing occupants to have migraine. The dealership steamed the carpet and it is same if not worse, I just don't believe it is safe for long trips especially in cold weather when opening the windows is foolish. Please advise on possible solutions. The dealership says there is nothing the can do to rid the car of the smell.

- Greensboro , NC, USA