Transmission shift cable bushing failed. Car was in 'reverse'. brake applied and car shifted to drive. When brake was released the car drove backwards and remained in reverse. Brakes were immediately applied and car shifted to park. When brake was released, car again drove backwards, remaining in reverse. Brakes applied and car was turned off. Dash still indicated car was in reverse, but shifter was in park. Parking brake applied. Car would not start again because transmission was stuck in reverse. Despite recall # 19S16, my VIN# is not listed, despite an identical problem. Dealer refused service under recall, and repairs needed to be done out-of-pocket. Car was serviced at american tire and auto. Llc, 426 U.S. 206 #1, hillsborough, NJ. (908) 281-7500 failure of the transmission shift cable bushing was confirmed.

- Belle Mead, NJ, USA

II had recall 19V362000 power train:automatic transmission:lever and linkage:floor shift done on this car I cannot remember or find the date. I never had a problem with the shifter before the recall was done. On Monday Nov 2 2020 my wife had the car she stopped at a gas station parked the car and got out. The car rolled into a curb. She checked and the shifter was in park.the engine would not start, she called me and I looked at the shifter cable was detached from the trans shifter arm. The bushing was still on the shifter linkage at the trans.I perchesed a new bushing part "dg9Z-7K340-a. I instaled the new bushing as per the recall instructions. I am concerned this recall did not fix the problem, and may have made it worse. I still have the old bushing if you are interested in seeing it I will send it to you. Thank you taylor '

- Phillipsburg, NJ, USA

Me and many others that have the 1.5 engines have the same problem as the safety recall 18S20 ' shift cable bushing replacement. This is the same part with the same problem. Why are our vehicles not included in this recall? I can't even find correct part for replacement. My car has lost propulsion after pulling out into traffic on I-65 in birmingham Alabama, nearly causing an accident. I know I am not the only consumer that has this same complaint. Ford should at the minimum offer the part for replacement. I've been having to drive like this for a year now.

- Calera, AL, USA

The contact owns a 2014 Ford Fusion. The contact stated that while driving at various speeds, the vehicle shut-off without warning. The contact restarted the vehicle soon after each failure and resumed normal driving. The contact had yet to take the vehicle to an independent mechanic or a dealer to have the vehicle serviced or diagnosed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

- Midland, TX, USA

The contact owns a 2014 Ford Fusion. The contact stated that the vehicle made a grinding noise. The vehicle was taken to the towne Ford of redwood city dealer, located at: 1601 el camino real, redwood city, ca 94063, where the technician was unable to duplicate the failure. The manufacturer was not made aware of the failure. Also, the contact received NHTSA campaign number: 20V177000 (latches/locks/linkages) and the same dealer ordered the parts and scheduled an appointment. The vehicle was not repaired. The contact referenced a tsb number: 17-0030. The failure mileage was approximately 18,213.

- Woodside, CA, USA

I bought my 2014 Ford Fusion from used car lot had it for 2 years I keep maintenance up in timely manner. About 6 to 8 months ago my car has no power when driving it jerks like I was hit from behind and when changing lanes I try to speed up I press gas pedal but car goes nowhere only high revving sound takes a minute to pick up speed its uses alot of gas and 4 months my seat belt has trouble locking in belt. I still have and drive my car to and from work but its only getting worse

- Stockton, CA, USA

When putting the vehicle in park today with shifter, I removed the key, lifted my foot off the brake and the vehicle started rolling backwards. I applied the brakes. When turning the vehicle back on, it was stuck in "neutral" on the dash but the shifter is stuck in "park" and will not shift or move out of park. This is a known recall on Ford Fusion year 2014 but my VIN does not say it was part of that recall.

- Ramsey, MN, USA

I am having problems with the transmission. The main problem is the shifting. You will be driving at 30 mph and when it shifts up it fells like the transmission is going to fall out. It will do the same thing when you are slowing down. This has been going on for a while it is just getting worse.

- Chattanooga, TN, USA

The transmission isn't switching right and throws the whole car forward and it only has 32000 miles on it 2014 Ford Fusion. This has been a ongoing issue had looked at 2X they say all 2014 Ford Fusion do this. Causing wrecks is ridiculous!

- Chesapeake, OH, USA

Transmission failure -transfer shaft failure caused destruction of the transmission tsb-18-2328.

- Crystal Lake, IL, USA

Vehicle was unable to shift out of park, found that the shifter cable bushing had become detached from the transmission and is very loose.

- Phoenix, AZ, USA

The contact owns a 2014 Ford Fusion. The contact stated that the transmission emitted an abnormal grinding and rubbing sound on the passenger's side drive shaft of the transmission. An unknow dealer was contacted and the contact was provided a technical service bulleting for transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The contact was informed that the field service action for the transmission replacement was exceeded. The approximate failure mileage was 109,000.

- Harrisburg, IL, USA

The contact owns a 2014 Ford Fusion. The contact stated that after the vehicle was shifted from park to drive, the accelerator pedal was depressed however, the vehicle failed to respond. The contact stated that the vehicle started to vibrate with abnormal sound coming from the vehicle. There were no warning lights illuminated at the time of failure. Antelope valley Ford 1155 auto mall dr, lancaster, ca 93534, was contacted and informed of the failure. The contact was informed that she would be better off going to an independent mechanic to have the vehicle repaired. Jim burke Ford 2001 oak St, bakersfield, ca 93301 was then contacted and the contact was informed that the vehicle was not subjected to any recalls and that repairs would have to pay for out of pocket. The vehicle was then taken to an independent mechanic and was informed that the transmission needed to be replaced or rebuilt at an estimated cost of $4,800. The manufacturer was contacted and informed of the failure. The vehicle was not repaired. The failure mileage was unknown.

- Bakersfield, CA, USA

The car will pulsate and shake when driving, then the check engine light would come on. You can't accelerate, like there no accelerating in then the car cut off, which is danger. I have had this car for less then a year, I just payed close to 1,000 bucks getting it fix from having electrical problems that my warranty did not cover. I had to take to the shop for things that was or recalled., in now this. I think I was sell a lemon.

- Garfield Hts, OH, USA

Bushing with transmission cable came off, with it in gear, even tho shifted into park, its a known recall on other models but this one is not recalled, and I had to pay for this to be fixed. Not right

- Perrysburg, OH, USA

A part for my cars 'shifting cable' has been recalled several times, prior to the recall I had to personally pay out of pocket to replace said shifting cable. At this time my car continues to have severe/dangerous shifting problems. Ex: when I'm driving and it's needs to shift gears the car jerks incredibly hard. When I stop at a stop sign and attempt to accelerate I get nothing like the car has shifted to neutral. Pedal to the floor car will not go. As you can see this can/could cause a severe wreck, hurting my self my children, and other drivers. This part I can not afford to replace as every time I take the vehicle to Ford the piece that has been recalled is not specifically the problem but in the same area. I'm at a loss on how to handle the situation. I'm reaching out with great concern.

- Harrison, TN, USA

The contact's mother owns a 2014 Ford Fusion. While driving at various speeds or while the vehicle was idling, it would stall and shut off without warning. The contact stated that the vehicle did not immediately restart after experiencing the failure. The contact took the vehicle to an independent mechanic twice where the vehicle was serviced; however, the failure continued each time. The manufacturer informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The dealer was not contacted. The failure mileage was 75,000.

- Houston, TX, USA

Didn't receive anything about this problem whatsoever.

- Savannah, GA, USA

Shift cable keeps coming off

- Port Charlotte, FL, USA

The contact owns a 2014 Ford Fusion. While driving 35 mph, the vehicle failed to switch gears. The contact parked in a nearby parking lot and noticed a leak coming rom the transmission. The contact was able to add transmission fluid. The contact stated that the check engine warning indicator illuminated. The vehicle was taken to autonation Ford marietta (located at 869 cobb pkwy SE, marietta, ga 30060, (770) 674-6077) where it was diagnosed that an unknown component needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 68,000.

- Kennesaw, GA, USA