10.0

really awful
Crashes / Fires:
5 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
68,409 miles

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« Read the previous 20 complaints

problem #108

Apr 222019

Fusion

  • 56,000 miles
Transmission slips into gear with a slight jerk when up shifting or down shifting. Never have issue putting car into drive however there is a delay occasionally when putting the car into reverse from drive to backup. Sometime can take up to 3 seconds before it initiates into reverse to back up.

- Sparks, NV, USA

problem #107

May 302019

Fusion

  • miles
There is a recall on Ford manual Ford Fusion but I know of two automatics with the same problem. Ours is a 2014 Ford Fusion and we have a big problem with the clutch. Just like the manual recall.

- Patrick Springs, VA, USA

problem #106

Jun 062019

Fusion

  • 68,000 miles
The contact owns a 2014 Ford Fusion. When the contact attempted to place the vehicle in drive, it went into reverse. The contact also stated that the brakes seized while reversing in the driveway. A child was running past at the time of the failure and the contact had to use excessive force to stop the vehicle and avoid the child. The vehicle was taken to Grand Prix Ford (701 E palace pkwy, grand prairie, tx 75050, (972) 975-9621) where it was diagnosed that a new shifter cable was needed. The vehicle was currently being repaired. The manufacturer was made aware of the failure. The contact may pay out of pocket, but would be reimbursed by the manufacturer. The failure mileage was 68,000.

- Grand Prix, TX, USA

problem #105

May 192019

Fusion

  • 40,100 miles
Car lost power on (non-interstate) highway as we were coming up to a four-way stop. When my wife tried to get the car moving again, it bucked and sputtered. The wrench light illuminated on the car's dash, which means "powertrain fault", according to Ford. The car barely ran and we pulled over to the side of the road, shut it off and restarted it after one minute. It then ran better and we were able to get home. After restarting, then wrench light went out. It has had a rough idle since then. The dealer found no stored dtcs from the incident, but after significant testing, the car set P0570 - unable to maintain idle speed. Dealer says it is a failing electronic throttle body but that it is not covered under the powertrain warranty. This is a serious safety issue as it failed without warning and could have put us in serious danger if we were on a crowded interstate highway. I do not feel safe driving it anywhere but on in-town trips and maybe on lightly-traveled back roads. I have been arguing with Ford (the company, not the Ford dealer) on the phone that they should cover the cost of replacing the throttle body. So far I have not been able to get anyone on the phone who can make that happen.

- Ames, IA, USA

problem #104

May 222019

Fusion

  • 92,750 miles
Broken shift selection cable. Similar to other recalls with this make and model (18V471000 and 19V362000). It was stationary, I was able to put the car in park and remove my key but the transmission was set to neutral. If the car was on an incline it would have rolled and caused a crash.

- Lewisville, TX, USA

problem #103

Mar 112019

Fusion

  • 122,668 miles
The contact owns a 2014 Ford Fusion. The contact stated that the vehicle exhibited the same failure listed in NHTSA campaign number: 19V362000 (power train). While parking the vehicle, the gear shifter was engaged; however, upon exiting the vehicle, it moved in reverse. The contact had to apply the emergency brake to stop the vehicle. The vehicle was towed to green Ford (located at 2211 w pioneer pkwy, peoria, il 61615, (309) 693-2525) where it was diagnosed that the clip fractured and the shifter needed to be replaced. The vehicle was repaired. The manufacturer was notified. The failure mileage was 122,668. The VIN was invalid.

- Elmwood, IL, USA

problem #102

May 142019

Fusion

  • 99,000 miles
Car was in garage, would freely shift out of park but wouldn't catch any gears. No lights game on the dash. When it was in park the P would light up, but when you move the shifter nothing lights up. Upon further inspection, the shifter cable bushing game off and was loose. This is a current recall but for some reason does not apply to my VIN.

- Palestine, TX, USA

problem #101

Jul 152018

Fusion

  • miles
The contact owns a 2014 Ford Fusion. When the vehicle was placed in park, it rolled backwards and failed to engage in park. The contact depressed the brake pedal until the vehicle stopped. There was no warning indicator illuminated. The vehicle was towed to cavallin Ford (320-629-2549, located at 630 13th St sw, pine city, mn 55063) where it was diagnosed that the cable between the gear shift and the transmission fractured and needed to be replaced. The contact was informed that the VIN was not included in a recall. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was not provided.

- Harris, MN, USA

problem #100

Apr 222019

Fusion

  • 66,100 miles
Not shifting properly and a leak. There is a recall # 18V169000 but it does not include this particular Ford Fusion even though this is happening to my car.

- Alexandria, VA, USA

problem #99

Apr 232019

Fusion

  • 78,000 miles
After getting to my destination and pulling into a designated parking spot, I put the vehicle in park and got out. As I was getting out, the vehicle began to roll. I immediately got back in and applied the brakes. I checked to see if I indeed had put the vehicle in park and the parking indicator read "park". at that time, I engaged the parking break to keep the vehicle from rolling. Fault: "vehicle continues to move after being placed in park." After investigating the problem, I found out that Ford had a recall (recall 18S20) for faulty shift cable bushing. I checked the shift cable bushing and it was broke. Upon checking with the Ford dealer, they told me the vehicle wasn't covered by the recall due to it being manufactured after the recall ended. How can the vehicle have the same issue as the recall if it was manufactured after the recall?

- Ludowici, GA, USA

problem #98

Apr 202019

Fusion

  • 128,000 miles
Vehicle will go into safe mode while driving and will force you to pull over and shut down vehicle regardless of location, traffic, or driving condition. When you shut off car, you wait a few minutes, restart car and then car drives normal again, until it happens again.

- Jersey Village, TX, USA

problem #97

Apr 152019

Fusion

  • 75,000 miles
The contact owns a 2014 Ford Fusion. The contacted stated that the gear shift selector seized in neutral. The vehicle was taken to palm coast Ford (located at 1150 palm coast pkwy sw, palm coast, fl 32137, (386) 447-3380) where it was diagnosed that the bushing on the transmission cable fractured and needed to be replaced. The vehicle was currently being repaired. The vehicle was not included in NHTSA campaign number: 18V471000 (power train). The manufacturer was not notified of the failure. The approximate failure mileage was 75,000.

- Palm Coast, FL, USA

problem #96

Apr 112019

Fusion

  • 77,000 miles
While attempting to drive to work one morning, I started my vehicle, and put it in drive. When I hit the gas, I rolled backwards. I noticed the display showed me in reverse even though the shifter was in drive. I tried shifting gears but the display still had me in reverse even when I shifted to neutral and back in park. I turned the vehicle off and tried to turn the car back on but it would not start because the display still showed the transmission in reverse even though the shifter was still in park. Because of this, the car would roll forward. I had to use my emergency brake to prevent the vehicle from rolling. This is is a known recall but for some reason my vehicle's VIN number was not part of the recall so I had to pay for towing and repairs out of pocket.

- Columbus, OH, USA

problem #95

Apr 052019

Fusion

  • 205,208 miles
The contact owns a 2014 Ford Fusion. While the vehicle was turned off and in the park position, it reversed out of the driveway without warning. The contact ran outside, opened the driver's door, and applied the emergency brake to stop the vehicle. There was no crash or injuries. The vehicle was towed to yemm Ford, Inc. (2201 w main St, galesburg, il 61401, (888) 420-6993) where it was diagnosed that the shifter cable bushing failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and informed the contact to file a complaint with NHTSA. The failure mileage was 205,208.

- Knoxville, IL, USA

problem #94

Mar 052019

Fusion

  • 79,228 miles
There is a recall on Ford Fusion for shifter cable coming loose which occurred to my Fusion I was informed at the Ford dealer that my vehicle was not part of the recall so I had to pay $500 to have it repaired.since this is the same problem on the same year model vehicles in the recall, I think all Fusion should be included in recall before some one is in an accident or injured

- Pomona, CA, USA

problem #93

Mar 152019

Fusion

  • 94,710 miles
Shift cable off transmission cable bushing. Parked at work, shifted to park and took foot off brake and began rolling. Shifter was stuck in the park position but car was in drive. Used E-brake avoid rolling into vehicle ahead of me. Bob allen Ford in overland park, ks completed the repairs and noted "C/S the car will not start it thinks it is in drive found shift cable off transmission replaced cable bushing and adjusted cable, verified operation. This is known recall on 2013 and 2014 Ford Fusion manufactured at the hermosillo Mexico plant, but my car manufactured in December of 2013, does not fall within the dates on the recall so I was required to pay for repairs, parts, labor, and a tow to the service center totaling $447.12. Advised by bob allen Ford to file a complaint and/or contact Ford about the issue and request a refund.

- Kansas City, MO, USA

problem #92

Sep 012018

Fusion

  • 200,000 miles
Transmission ( outside linkage and double clutch ) both of these problems occur when you are driving and could be very dangerous. I have tried to speak with over 5 different individuals at Ford cust. Serv and and 4 different people at 2 different Ford dealerships. These issues have been fixed as recalls for thousands of other Ford owners but they refuse to do anything for me. Not only was my family put in danger, but the cost of these repairs is over $8500. The value of this vehicle is 4000, and I still owe 9000. Please help me find a way to resolve this issue. I find it hard to believe that it is a coincidence that my car just happens to have the same problems yet they refuse to fix mine. No recall has been issued for me, yet they have issued recalls for these same problems for others, ,,not a coincidence, thank you..vehicle was in motion on a city street for both occurrences. These recalls are common knowledge so I have nothing to uplaod

- Stephenson, VA, USA

problem #91

Jan 282019

Fusion

  • 0 miles
My car is a 2014 Ford Fusion I purchased at the dealership 2 years ago. Never had a problem until recently. After I turn on my car and switch gear to "drive" my car will shut down within 20 feet. I have to park the car and wait a few minutes and try again; it always happens later on during the day when driving off a parking lot. The main problem is that the "check engine" light never comes of, but there is certainly a problem when the car shuts down on it's own; it never shuts off while driving at high speed, but I am truly concern with this matter. I took my car to the dealership to get to the bottom of the problem. I was advised it will cost me $110 for a diagnostic, which I paid. I waited for 4 hours and according to the mechanic the antifreeze is mixing with the engine oil and that's what cause the car to stall occasionally and the cost of repair will be $2,100. When I checked the car along with a personal mechanic there is no indication of anything mixing with the engine oil, the oil is clean is not milky and it smells fine. Bottom line I am not happy with the fact that there is no recall for this serious issue and even more so that Ford dealership was so dishonest about the car symptoms. Needless to say I will not buy a Ford again and still don't know what's wrong with my car

- West Columbia, SC, USA

problem #90

Dec 132018

Fusion

  • 41,000 miles
Transmission down shifts and the car losses forward speed while driving at highway and city streets.

- Wildwood, FL, USA

problem #89

Nov 132018

Fusion

  • 90,000 miles
I had an issue on my 14 Fusion. Of the shifter separating from the transmission. I noticed the problem when I shifted my car into the park position and removed my foot from the break, allowing my car to pull forward again. Thankfully I was in a parking area with plenty of room. No one was hurt and no property damage was sustained. This problem leaves you with no transmission controls. Ford does have a recall on the very problem my car experienced but, unfortunately for me my car was not included, leaving me to fix the problem myself. Ford needs to expand the recall since it is obviously a bigger problem then they believe with my car having this same failure. The last recall they fixed, seatbelt on front passenger, has only had more issues of retracting then before the service, does make me wonder if it's not better that I repaired the failure personally. It failed at 90K but I have had no more issues after a 20 dollar repair.

- Tallahassee, FL, USA

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