10.0

really awful
Crashes / Fires:
5 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
68,409 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2014 Ford Fusion:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #88

Dec 152018

Fusion

  • 137,000 miles
The contact owns a 2014 Ford Fusion. While operating the vehicle, the transmission would not shift into gear. The vehicle was towed to an independent mechanic who replaced the transmission pump and torque converter. Approximately two months later, the transmission shift cable bushing detached and caused the vehicle to roll backwards. The vehicle was taken to town Ford (1680 whittlesey rd, columbus, ga), but was not diagnosed or repaired. The manufacturer was notified of the failure. The contact was informed that the VIN was not included in NHTSA campaign number: 18V471000 (power train). The contact indicated that the vehicle experienced the same failure listed in the recall. The failure mileage was 137,000.

- Fort Benning, GA, USA

problem #87

Jan 302019

Fusion

  • 70,000 miles
Takata recall - I was trying to park my car and as I moved the gear shift to reverse the dash reflected that the car was still in drive. Only way I could get my car to stop was putting on the emergency break. I discovered that there is a recall for this issue recall number 18V471000 but because my VIN number is not listed for the recall Ford dealership refuses to fix it without charge.

- Laurel, MD, USA

problem #86

Jan 242019

Fusion

  • 93,973 miles
The contact owns a 2014 Ford Fusion. While driving 75 mph on the freeway, the vehicle stalled. The vehicle was pulled over to the road shoulder and would not restart. The vehicle was towed to an unknown location. Also, when the contact filled the tank with fuel, the engine made an abnormal sound. In addition, the transmission slipped and would not shift into the correct gear and the check engine indicator illuminated. The dealer and manufacturer were not notified. The failure mileage was 93,973.

- Cantonmenten, FL, USA

problem #85

Jan 232019

Fusion

  • 94,000 miles
Shifter cable deteriorated causing the vehicle to not go to "park". the vehicle was stationary in a parking lot and would not start due to this issue. I put the parking brake on to prevent rolling away.

- Bennington, NE, USA

problem #84

Jan 092018

Fusion

  • 96,000 miles
The contact owns a 2014 Ford Fusion. While the vehicle was in reverse, it failed to move. The contact shifted the gear into park, but the transmission remained in neutral. The vehicle was taken to an independent mechanic who diagnosed that the transmission gear shift cable became detached. The vehicle was not repaired. Grahams auto mall (1515 West 4th St, mansfield, oh) and the manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 96,000.

- Mansfield, OH, USA

problem #83

Oct 012018

Fusion

  • 195,000 miles
The contact owns a 2014 Ford Fusion. While the vehicle was parked, the contact attempted to place the gear into park; however, the gear shifter failed to engage. The contact had to break the plastic gear shifter mechanism to place the gear into park. The vehicle was towed to malloy Ford of winchester (1911 valley avenue, winchester, va 22601, (540) 667-4434) and the gear shifter clutch was replaced. The repair did not correct the failure. A few weeks later, the contact was unable to shift gears. The vehicle was towed back to the same dealer where it was diagnosed that the transmission's front clutch slipped and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 18V471000 (power train) and NHTSA campaign number: 18V169000 (power train). The failure mileage was 195,000.

- Stphenson, VA, USA

problem #82

Nov 262018

Fusion

  • 40,700 miles
Car dies when I stop at stop signs or red light on cold mornings. On city streets going to work. Car taken to auto center 12-18-18 & problem found. I was told only Ford dealerships could repair. 35A-P061B:00:47-found an internal failure in the power train control module. Correction/action taken- refer to dealer for repair-programmable module

- Richardson, TX, USA

problem #81

Dec 062018

Fusion

  • 110,293 miles
The contact owns a 2014 Ford Fusion. The contact stated that the gear shifter became stuck in the park position and the vehicle continued to roll as if it were in the neutral position. During the failure, the gear shifter display also indicated that the transmission was in the neutral position. The vehicle was towed to mountain view Ford (301 East 20th street, chattanooga, tn) where it was diagnosed that the shifter cable bushing was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and did not assist. The contact was informed that the vehicle was not covered under NHTSA campaign number: 18V471000 (power train). The contact indicated that the vehicle experienced the same failure listed in the recall. The failure mileage was 110,293.

- Chattanooga, TN, USA

problem #80

Nov 282018

Fusion 4-cyl

  • 97,500 miles
While car was stopped I moved the shift lever into park but the dashboard indicated car was in neutral and when I took my foot off the brake the car started to roll. Shift lever was locked in the park and would not let me move it into another position. Car allowed me to turn off and remove key without car being in park. Emergency brake was turned on to keep it from rolling. This appears to be the same issue indicated in a recall listed on this website but per Ford there is no recall for my car. I would like this issued reviewed to have a recall placed on it.

- Minneapolis, MN, USA

problem #79

Jul 292018

Fusion

  • 56,300 miles
Update to NHTSA complaint # 11153163. Diagnostic on vehicle has been done by auto nation Ford in South fort worth Texas. It was determined that the intercooler was defective leaking coolant into air intake and into turbo. The same thing that Ford has recalls on all the other ecoboost engines to include the 1.0, 1.6, 2.0 and the 3.5. mechanism advised it needs to be replaced or the vehicle could overheat and cause vehicle to burst into flames while driving down road. Service writer bret advised auto nation will not repair vehicle until a recall is announced. That it's a customer pay. Vehicle has 61,140 miles on it. Vehicle overheated on highway in July 2018 and we found a Firestone open. Firestone ase mechanic tested for leaks and found non. This mechanic advised that the intercooler was more than likely leaking coolant into the intake and was being burned up inside the motor. He advised to watch the coolant level and see if vehicle continues to disappear with no leaks seen. He advised if it continues to disappear take it to a Ford house to check because it could catch on fire. Coolant continued to disappear so we took it to auto nation Ford. I'm assuming this vehicle needs to catch on fire like the other ecoboost tend to do or is there a possibility for someone to be procative before a tragedy. This vehicle had 56,300 miles on it when it was at Firestone. Well under the power train warranty but it appears auto nation does not want to be proactive. The overheating issue is documented on Firestone customer invoice # 082399 on 7/29/2018. Firestone store #351338 san marcos tx.

- Ft. Worth, TX, USA

problem #78

Oct 032018

Fusion

  • 76,000 miles
The contact owns a 2014 Ford Fusion. While driving at an unknown speed, the vehicle shifted into fourth gear without warning. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The VIN was included in NHTSA campaign number: 18V471000 (power train). The manufacturer was not notified of the failure. The approximate failure mileage was 76,000.

- Mableton, GA, USA

problem #77

Oct 262018

Fusion

  • 85,000 miles
Has rattle under passenger floor when fuel tank is 3/4 to full in park or in gear at complete stop or just creeping below 5 mph and have read online about the baffles breaking in the fuel tank causing this issue also read it causes air in fuel line which could be a safety issue while traveling down highway if engine cuts out due to this issue, , also drivers door doesn't always latch 100 % sometimes have to open and close door several times to shut completely and has started doing this since October of 2018 also transmission shifts funny when cold going from park to reverse has very harsh engagement and 3rd shifts very firm when going

- New Bedford, MA, USA

problem #76

Jul 292018

Fusion

  • 56,300 miles
July 29 2018 driving North on I35 near san marcus Texas. Vehicle overheated and went into limp mode. Made it to Firestone store. Ase certified tech. Diagnosed and found no leaks and determined that anti-freeze was more than likely being dumped into turbo which may possibly cause engine fire like the ecoboost 1.0, 1.6, 2.5 and 3.5 ecoboost has done and has been recalled. Also found that air filter was full of anti-freeze. Vehicle is currently at auto nation Ford in South ft worth waiting for diagnostic after thanksgiving. I'm afraid to let my wife drive the car not knowing if it's going to burst into flames. Can you please let me know if a recall is soon coming on the 1.5 ecoboost. Thanks for your time, jeremy

- Ft. Worth, TX, USA

problem #75

Nov 192018

Fusion

  • 75,000 miles
My car will not shift out of park.

- Hampton, IL, USA

problem #74

Nov 022018

Fusion

  • miles
After my husband park the car started to moved backwards ( rollaway issue) took the car to the dealer and they charged us almost $ 700 because even that in online that is a recall for the rollaway issue for all Ford 2013/2016 they said that the VIN is not listed as a recall but the car was assembled 5 days after the recall cut out date.. so I asked if wa 5 days after means they used the same parts maybe but Ford is willing to refund all my money... since is very clear that is a rollaway issue and is not fair that we paid for that.

- Sunnyvale, CA, USA

problem #73

May 132018

Fusion 4-cyl

  • Automatic transmission
  • 105,000 miles
The contact owns a 2014 Ford Fusion. When the contact's wife placed the vehicle into reverse and depressed the accelerator pedal, the vehicle seized. The vehicle was taken to southwest Ford (4001 interstate hwy 30, greenville, tx 75402, 903-455-7222) where it was diagnosed that the shifter cable fractured. The contact stated that the vehicle exhibited the same symptoms as listed in NHTSA campaign number: 18V471000 (power train). The vehicle was repaired. The manufacturer was notified and stated that the vehicle was not included in a recall. The failure mileage was approximately 105,000.

- Wolfe City, TX, USA

problem #72

Nov 022018

Fusion

  • 120,000 miles
The contact owns a 2014 Ford Fusion. While the contact attempted to reverse from a parking space, the vehicle did not engage in any gear. The gear shift moved, but none of the letters illuminated when a gear was selected. The vehicle was towed to angela krause Ford (1575 mansell road, alpharetta, ga 30009) where it was diagnosed that the bushing that attached to the shifter cable fractured and needed replacement. The manufacturer was notified of the failure and provided case number: Cas16272770. The vehicle was not repaired. The approximate failure mileage was 120,000.

- Roswell, GA, USA

problem #71

Nov 052018

Fusion

  • 94,000 miles
Recall 18S20 for the shifter bushing back my car up stopped shifted into drivr from reverse let off the break then put into drive hit the gas and almost smashed my niegbor car car was still in reverse not drive. Put car in park went to get out and car stated to move in revese was still engaged shut off the car now it would not start still in reverse looked up on internet found the issue was the bad busshing on the shifter caused it to jump off look at it and that is what happen took to dealer they said all the other cars around mine year was covered but not my VIN? this could have been bad if my wife was in it or if I had hit the gas hard to take off and it went backwards they need to recall all Fusion 2013 2014 2015 not just some

- Ferndale, MI, USA

problem #70

Oct 192018

Fusion

  • 79,000 miles
Air conditioning clutch broke off the compressor. Since the car is only 4 years old, I don't think it should have happened. Has this happened to other cars that are less than 5 years old? the system worked one day and not the next. Only record I have is the bill that I paid to have it fixed.

- Tucson, AZ, USA

problem #69

Oct 242018

Fusion

  • 96,000 miles
The car has been making a noise for over a year, while it was still under warranty I was told it was no big deal, but now it has cascaded into a full transmission failure. My car is only 4 years old and doesn't even have 100,000 miles yet.I bought a hybrid so it would last longer, not shorter than the average car

- Akron, OH, USA

Read the next 20 complaints »