10.0
really awful- Crashes / Fires:
- 1 / 2
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 56,238 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2014 Ford Fusion. The contact stated that the check engine warning indicator illuminated on the vehicle. The contact took the vehicle to an independent mechanic where it was diagnosed that the purge valve was defective. When the contact attempted to start the vehicle, it failed to start. The vehicle was towed to an independent mechanic. While at the mechanic, the contact was informed of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the VIN was not included in the recall. The manufacturer was notified and did not assist. Upon investigation, the contact discovered that her vehicle was included in manufacturer communication number: Ssm 48150. The contact was given an estimate of $4,500 to repair the vehicle. The vehicle had not been repaired. The dealer was not contacted. The failure mileage was approximately 59,000.
- Mooresville, NC, USA
Turbo on the eco boost engine failed within 70,000 miles resulting in significant loss of power
- San Diego, CA, USA
My 2014 Ford Fusion with 54,000 miles has an engine problem. Somehow the coolant/anti-freeze was allowed to leak into the engine. Initially I sent it to Ford of waxahachie, tx when the light first came on. The dealership said it was low coolant and sent my car home. 5 days later I'm 20 miles from home and it overheats again and the check engine light comes on. The coolant continued to get into the engine through warped gasket or cylinder and this time it ruined my engine. I took it back to the Ford and they don't want to take any of the blame on the misdiagnosis. Instead they prefer I pay $6,000 for a new engine.
- Midlothian, TX, USA
The contact owns a 2014 Ford Fusion. The contact stated that after refueling the vehicle, it took numerous attempts to start and the engine warning light illuminated. The dealer and manufacturer were not notified of the failure. The vehicle had not been diagnosed or repaired. The failure mileage was 114,000.
- Irondale, AL, USA
Vehicle will go into safe mode while driving and will force you to pull over and shut down vehicle regardless of location, traffic, or driving condition. When you shut off car, you wait a few minutes, restart car and then car drives normal again, until it happens again.
- Jersey Village, TX, USA
Car was attempting to park when this happened: 2013-16 model year Ford Fusion and 2013-14 Ford escape vehicles to replace shifter cable bushings. On affected vehicles, the bushing that attaches the shifter cable to the transmission may detach from the transmission. A degraded shifter cable bushing that detaches from the transmission may allow the transmission to be in a gear state different than the gear shift position selected by the driver. The condition could allow the driver to move the shift lever to 'park' and remove the ignition key, while the transmission may not be in 'park, ' with no warning message or audible chime. If the parking brake is not applied, a degraded shifter cable bushing that detaches from the transmission could result in unintended vehicle movement, increasing the risk of injury or crash. Contacted Ford dealership with VIN and was tols VIN # does not match recall even though recall was made in the fourth year of ownership July 2018 and recall matches my vehicle Ford Fusion 2014 year make and model unable to contact Ford 800 numbee due to weekend business hours please review assist and offer remedy. Recall number is #18S20 thanks.
- Phoenix, AZ, USA
The contact owns a 2014 Ford Fusion. After adding fuel in the vehicle and while driving various speeds, the vehicle stalled. An abnormal humming noise emerged from the vehicle and the check engine indicator illuminated. The contact called royal oak Ford (27550 woodward ave, royal oak, mi 48067, (248) 548-4100), but the vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who stated that the purge valve canister needed to be replaced. The manufacturer was not contacted. The failure mileage was 124,750.
- Oak Park, MI, USA
The contact owns a 2014 Ford Fusion. While driving various speeds, the vehicle stalled without warning. The contact coasted the vehicle to the side of the road and powered off the engine. The vehicle was restarted and was able to be driven, but the failure recurred three times while driving down the road. The vehicle was taken to R town Ford (located at 9311 Liberty rd, randallstown, md 21133, (410) 655-2000), but was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 74,000.
- Baltimore, MD, USA
The contact owns a 2014 Ford Fusion. While the vehicle was being inspected at meegan Ford (2551 memorial blvd rte 119, connellsville, pa 15425, (888) 290-2239), a huge oil leak was found. The dealer placed dye in the vehicle to determine where the oil leak was originating, but they were unsuccessful. The vehicle was not repaired. The manufacturer was emailed and the contact was awaiting a reply. The failure mileage was 51,000.
- Connellsville, PA, USA
Car shifts extremely hard out of park after sitting for an hour or more. Also shifts very hard into 3rd gear while driving, regardless of how much throttle you give it.
- Edgewater, FL, USA
Driving down the road my car started to say that it the coolant temperature is over heatings pulled over and turned the car off yet.after sitting for over 3 hours the car still alerts me that the coolant temperature is high. I am not able to drive the car.
- Summerville, SC, USA
My cars engine shuts off after accelerating with no warning. No engine lights come on during the process and my car remains in motion but can't accelerate. The car starts to shake vigorously when right before shutting off. I need to shut off the car and turn it back on to get it going, but it becomes dangerous when on the road. I took it to a mechanic who can't determine the cause of the issue. This issue only happens after a second startup of the vehicle within an hour time of shutting off the vehicle for the first time. After restarting the vehicle after the second failed drive, everything works correctly again. All electrical systems keep working when the engine shuts off. Happened 12 different times for me since February.
- Bee Cave, TX, USA
My car is a 2014 Ford Fusion I purchased at the dealership 2 years ago. Never had a problem until recently. After I turn on my car and switch gear to "drive" my car will shut down within 20 feet. I have to park the car and wait a few minutes and try again; it always happens later on during the day when driving off a parking lot. The main problem is that the "check engine" light never comes of, but there is certainly a problem when the car shuts down on it's own; it never shuts off while driving at high speed, but I am truly concern with this matter. I took my car to the dealership to get to the bottom of the problem. I was advised it will cost me $110 for a diagnostic, which I paid. I waited for 4 hours and according to the mechanic the antifreeze is mixing with the engine oil and that's what cause the car to stall occasionally and the cost of repair will be $2,100. When I checked the car along with a personal mechanic there is no indication of anything mixing with the engine oil, the oil is clean is not milky and it smells fine. Bottom line I am not happy with the fact that there is no recall for this serious issue and even more so that Ford dealership was so dishonest about the car symptoms. Needless to say I will not buy a Ford again and still don't know what's wrong with my car
- West Columbia, SC, USA
The contact owns a 2014 Ford Fusion. While driving 50 mph, the contact's vehicle decelerated on the highway and lost power. The failure recurred several times. A message indicating "power services operate" was displayed. The vehicle was towed to Mahwah Ford (55 franklin turnpike, Mahwah, NJ 07430, (201) 529-3200) to be diagnosed, but no failure was found. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 8,050. The VIN was invalid.
- Pomona, NY, USA
Fuel injector stuck open causing raw fuel to go into pistons only 68K
- Manteca, CA, USA
The contact owns a 2014 Ford Fusion. While driving 75 mph on the freeway, the vehicle stalled. The vehicle was pulled over to the road shoulder and would not restart. The vehicle was towed to an unknown location. Also, when the contact filled the tank with fuel, the engine made an abnormal sound. In addition, the transmission slipped and would not shift into the correct gear and the check engine indicator illuminated. The dealer and manufacturer were not notified. The failure mileage was 93,973.
- Cantonmenten, FL, USA
My car is stalling after it is driven for 15-20 mins. Once the car is turned off, if it is started within the next hour, it always stalls out. I see that Ford Fusion had a similar issue that was recalled. This is the note that I saw online for the Ford Focus recall, "Ford is recalling nearly 1.3 million Focus compact cars in the U.S. because a fuel system problem can cause the engines to stall without warning. The recall covers cars from 2012 through 2018 with 2-liter four-cylinder engines." I have taken it to the dealership multiple times and they keep diagnosing it as a bad fuel sensors that need to be replaced. Well, I've replaced them already and the same problem keeps happening. I cannot afford to keep paying the dealer for something that I believe is an issue that they should be taking care of since their other vehicles were having the same issue.
- North Lauderdale, FL, USA
Ecoboost engine failure while driving. Smoke was pouring out, complete power loss during drive on city street. Ford refusal to acknowledge any problem with ecoboost engine. Our ecoboost engine cracked and failed. Our VIN not included in the ecoboost recall. We had to pay $4,200 out of pocket to buy new engine and new turbo. 44 days without vehicle. We are aware of a class action lawsuit in the uk for a total of 2000 and counting confirmed ecoboost engine failures that Ford is trying to ignore liability. Ecoboost nightmare uk. Please help us make Ford liable for these known defects with ecoboost engines and get our money back!
- Mantua, OH, USA
Loud noise from passenger side of engine compartment came out of nowhere when we started the car on thanksgiving day. We took the car to our local mechanic which is 2 miles from our home. He diagnosed the problem immediately as a bad water pump but was confused as to why the water pump would go bad at only 77K miles. When he went to order the part he found out that the existing water pump had been discontinued and replaced by a water pump that no longer used the electronics that the original water pump used. Ford (from local dealership)techs explained that the existing wires should just be cut and shrinkwrapped as they were no longer needed. He also learned that to do the install of the newer version water pump that the timing belt would need to be adjusted and a 'special timing kit' would be needed. This repair actually involved removing the right side axle to use the 'special timing kit'. I can find no recall on the original water pump even though it has been discontinued and replaced with an entirely different part. I was informed that this is not under warranty and a phone complaint with Ford corporate was filed today. Ford refused to give me any information on why the pump was discontinued and offered no help in covering this week long expensive repair. My local mechanic explained that this is not only recall worthy but a safety hazard and I should report it to you immediately.
- Lusby, MD, USA
- Birmingham, AL, USA