10.0
really awful- Crashes / Fires:
- 1 / 2
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 56,238 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Battery was initially not taking a charge, they said it was a defective module and replaced both the module and the rear back up camera which they said was draining the battery. In this case they had the car for 2 1/2 weeks before returning it to me.. about 4 days after I got it back the car started shuddering during a reverese position in a parking lot and died.. it started right up again.. the next day it lost all acceleration at a lower speed in stop and go traffic, once again it died but started right up again. It did this two more times once on the freeway the other time down the street from my home. Ford has had the car for 5 days (since 2/19/2016) now and says there is no codes or have been able to duplicate the problem..
- San Jose, CA, USA
Wether the car is cold or warm, everytime I drive, I get a hardshift between 2nd and 3rd gear. Also when I make a stop and try to accelerate, the car jerks from on the 1st gear. When I'm going on a downhill and let go of the gas pedal and slowly start braking, the would go from 2,000 RPM to 5,000 RPM while I have my foot on the brake. When I go to any gas station I can't leave the pump on auto because it would stop pumping, so I have to do it manually, in order to get a full tank.
- Antioch, CA, USA
I have started my car after being in a store for about 20 minutes. The car started and I placed in reverse to back out of a space and then placed into drive. Within a yard or two the car completely stopped. It then gave a message to press brake to start. This has happened five times in the last few days. The dealer said they cannot do anything unless they can experience the problem. If I start driving this car again and get into an accident then Ford will be at fault because they are aware of the issue.
- Randolph, MA, USA
Code P2111 throttle body, after acelaration wrench light came on and engine shut down to idling on 2 cylinders, nearly a accident happened, car only has 38,400 miles on it, I called Ford Motor Co. They offered no help, wow !!
- Franklin, NH, USA
I drive a 2014 Ford Fusion SE with a 1.6L ecoboost and a 6 spd manual transmission. It had approximately 40,500 miles at the time of the incident. Upon reaching a speed of 35-40 mph while accelerating (I shift at 2500 RPM's) I heard two chimes similar to the chimes the car makes when I start it. Once the chimes finished sounding my instrument panel went black except for the needles which all came to a rest into the "off" position". they still remained lit. I had no dashboard lights. My car lost power at the same time and the steering became slightly harder than normal. There was a very small amount of throttle response and then no response. I was able to coast onto a side street where the car completely went dead by the time I came to a stop. Before coming to a stop my brake pedal pushed down easier than normal. At some point before coming to a stop my check engine light came on and then went off once the car died. After staying stopped for a few seconds I restarted the car and continued driving with no issues since. When the car lost power and died there was no stuttering or stalling. The car shut itself off very smoothly. The next day I took the car to my local Ford dealer and they promptly looked at it. After conducting a computer diagnostic check I was informed that there had been a, 'throttle body incident'. I was also informed that it appeared that the air filter had not been properly seated into its housing when changed at the 30K mile maintenance interval. They conducted further pinpointing and located particles inside the throttle body which they cleaned off. The dealer updated the PCM and conducted a satisfactory road test. Since the incident I have put several hundred miles onto the car with no issues. I was fortunate this occurred on a road with light traffic and while not traveling at highway speed.
- Oak Island, NC, USA
While driving, the engine stalled unexpectedly. Several hours later, while parked and indling with the engiine on, it stalled again after appearing to have trouble at the low idle speed.
- Annville, PA, USA
I have a 2014 Ford Fusion with 31,252 miles. It was built in September 2013 and purchased on June 27, 2014. On November 8, 2015, the engine stopped while stationary at a stoplight on a city street. It restarted without incident after it was put into park. The ignition switch torque seems sufficient to keep the switch from turning off by itself. The electronic display stated that the vehicle was not in park.
- Bowie, MD, USA
The contact owns a 2014 Ford Fusion. While driving approximately 60 mph, the vehicle shook, overheated, and stalled. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 78,000.
- Wilson, NC, USA
We just purchased the car yesterday and so far we are having 2 issues. The first is the shifting of the gears when driving between first and second which can be rough. It feels like downshifting more than speed pick up. Also we were driving on the highway and our rear passenger tire blew out just like that and we nearly lost control of the vehicle. Very scary. Took the vehicle back to Ford to look into.
- Lauderhill, FL, USA
Engine or transmission knock. Steering knock from turning wheels all the way to the left and right. When in park, reverse, or neutral the knock behind the firewall is not heard. When it is in drive and stopped at a light or with the electronic ebrake on while the car is in drive there is a knock behind the firewall around the transmission area (location is close to the lower front of the center console area; where it is predominantly heard). It is not heard until you are in the car with the doors closed (no music on just the odd knock when stopped while in drive or in drive with the ebrake on). I had the engine checked for noise; mechanics at opelika Ford al stated it may be my fuel rail and fuel filter which may be causing cabling behind the firewall to rattle. If that is the case I should hear the hard knock while in reverse or park. They stated they tied both down including the cables to see if the noise subsided (took them ten minutes to do this which is quiet fast to access the fuel rail and filter when the area is tight to access in order to tie cables down). I also had the transmission checked; they stated nothing is wrong with transmission. I got it checked because of the knock and the transmission jerked hard into second and third gear. Also started to idle hard (this is around 21000 miles). They may have re-flashed the transmission but no mechanic came and spoke to me about it. I also asked for the transmission software to be updated. Not sure if they did that either. The car still idles a bit rough from time to time. The issue is still on going and I am in search of a "Ford certified mechanic" to actually show me what is wrong so it can be covered by warranty. Ford hq stated they do not keep track of information done on the cars it is local to the dealerships which is stupid. So how are their recalls done if they aren't required to keep track of problems?
- Smith Station , AL, USA
Trouble with transmission clutch assembly. Was told Ford put in manual clutch in automatic cars. Hesitation upon acceleration, rolls backward when in drive on incline, does not shift right, "chugs". purchased 2014 car in early 2015, used. Feel car sales business should have known and not sold car in this condition, or have had it fixed first. Per Ford service station, parts are on backlog for 3-4 months. Even though they tell me is it not a dangerous condition, I feel it is dangerous on highway when trying to pass and not getting enough acceleration.
- St Louis, MO, USA
The contact owns a 2014 Ford Fusion. The contact stated that while driving at various speeds, exhaust fumes emitted into the vehicle. The vehicle was taken to a dealer. The technician stated that the vehicle was operating as designed. The manufacturer was not notified of the failure. The failure mileage was 10,000.
- Garden City, MI, USA
Driving down the road around 35-40 mph coming up to a light, the vehicle started to accelerate by itself, had to hit the brakes, thankfully it stopped. My wife was driving and was not using cruise control. The weather outside was cold. This is the first time this has happened. I hope it is the last. This is a Ford Fusion hybrid with the 2.0 L engine. Being a hybrid there is no spare tire. They have run flat tires. If you get a flat tire late at night and cell phone service is bad you are in trouble. I hope this never happens to someone.
- Brighton, MI, USA
I avoided another vehicle that cut me off on the expressway by honking the horn, slamming on the brakes and quickly changing lanes. As soon as I maneuvered into an empty lane, my vehicles instrument panel went dark, the horn stopped sounding, all gauges went to zero and the car lost all electric power (including steering assist) and the engine stumbled. After a second or two everything on the instrument panel reset. Once everything came back on, the engine was on a reduced power mode and pushing the accelerator to the floor did not make the car accelerate. With the vehicle rapidly loosing speed, I was able to steer the vehicle into the shoulder of the expressway. I shifted the vehicle into neutral and turned the car off by moving the key to "accessory" and then restarted the vehicle. Once restarted, I shifted back into drive and depressed the accelerator. The car accelerated normally and all electronic functions were working. The instrument panel displayed everything normally. There was no "check engine" or other warning lights illuminated and no warning messages were displayed on the instrument panel screen. I drove my car another 6 miles to the dealership with no further issues.
- West Bloomfield, MI, USA
I was exiting a freeway when I experienced my first problem. In the middle of traffic, my car shut off and I lost most functionality of the vehicle. The dashboard displayed an alert transmission not in park. I was driving normally and did not press any buttons or make any adjustments to the gears. He only thing that was functioning was the brakes and steering wheel, I had no control over the gas. The problem happened again the next day. I was speeding up to get on to the freeway when my car shut off again, displaying the same message. However, this time, because it was night, the lights powered off and it was difficult to see what was ahead of me. I turned on my hazards and was forced to pull over to the side, place the car in park and restart the ignition and continue on. I called about the issue as soon as the Ford dealership opened the next day. They told me to bring it right in. However, the problem happened again before I had a chance to bring it in. I was driving on the freeway when I was trying to pass an 18 wheeler. I successfully passed the truck, but after I did, the power shut off again and I was sandwiched between two 18 wheelers.the next day, I brought the vehicle into the dealership. They took it off my hands for about a week while they tested it for problems. I received a call and the representative said that they fixed a cable that appeared to be loose that might have led to the problem, and also gave the car a software update. I was pleased with the response.a week later I was driving back home when the car shut off again. I immediately drove the car to the dealership. I called the Ford care team and they said they would open a case for a buyback.on Sept 23, I received a voicemail from the dealership saying that they could not fix the vehicle because when they tested it was functioning as it should. They can and will not fix or replace the vehicle.
- Austin, TX, USA
This vehicle has a proximity starting system. No insertion of a key is needed to start the car. The car is supposed to recognize the electronic key to your vehicle. After shopping I came out got into my car and pushed the start button with my key fob in my pocket. My wife happened to be sitting beside me in the car with a key fob in her purse. The car would not start and a message saying "key not recognized". I tried multiple times to push the start button to try to start the car. It would not start. The key fobs would however lock and unlock the car which meant the car was in fact recognizing them but the car would not start. I called my selling dealership for advice on how to start the car. They could offer none. They said all I could do would be to have the vehicle towed to them for inspection. L called to arrange for the tow. But then waiting for the tow truck I tried one last time to start the car by pushing the start button. Amazingly and for no reason I could figure out as I had done nothing different the car did finally start that time. I dove over to the dealership. After over two hours they could not find any problem with the car that might have caused it to not recognize my key fobs and not start. They kept my car overnight but by noon still finding no problem or cure to it they said I could come and pick up the car. When I got there they said they had contacted Ford and Ford had no information to give them about the problem. I did some research myself however on the internet and found a number of complaints on Ford's own website in the "forum" section saying other customers had reported the very same "key not recognized" and none starting problems with their vehicles. Ford seems to be stonewalling on this issue. And while a car not starting when you need it to can be a real inconvenience it could also be a real safety concern under the right circumstance.
- Houston, TX, USA
1. both the check engine light and airbag light come on (at different times) while the car is being driven. 2. when cranking the engine during starting, the cranking time takes about 4-5 seconds. The extended crank time concerns me with respect to the longevity of the starter and battery wear. 3. the vehicle looses power when driving uphill. What's even more upsetting (considering the very low mileage an the issue happening only 3 weeks into ownership) is the fact I've had the car has been to dealership 4 times and every time I'm told there's nothing wrong with the car. I have pictures taken with my cell phone of the check engine and airbag lights on and I'm still not getting any help or consideration. This is very, very frustrating!!
- Huntington, WV, USA
- West Orange, NJ, USA