The contact's daughter owns a 2014 Ford Fusion. The contact stated that while her daughter was driving on the highway, she had to reverse the vehicle. After she shifted the gear shifter into reverse and then attempted shift into drive, the gear shifter would not move after multiple attempts. The contact stated that her daughter then shut off the vehicle. Her daughter was unaware if any warning lights had appeared on the instrument panel prior to the failure. The contact's daughter was able to have the vehicle towed to a dealer where they informed her that there were no recalls on the vehicle. Upon investigation, the contact linked the failure NHTSA Campaign Number: 19V362000 (Power Train). The manufacturer was notified of the failure and offered no assistance. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was unknown.

- Cincinnati, OH, USA