10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 26,508 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
See attached document for complaint.
- Chatham, VA, USA
I had to have all 20 lugnuts replaced. I had 3 different shops tell me that they are all swollen and needed to be replaced. Lugnuts shouldn't all be defective this quickly. I think Ford used cheap parts
- Willow Grove, PA, USA
I had a blowout on the highway and the tire tools supplied by ford do not fit the lug nuts. The AAA driver that came also had a very hard time removing the lug nuts. I bought a lug nut socket set to be sure I had the correct tool to remove my wheels but nothing in the kit fits correctly. I had to beat a 19mm socket on to remove the lugs but that completely destroyed the lugs so that they need replaced. As for the recall on the shifter cable and brake line, I paid for both of those repairs when both parts failed before the recall notice was issued. Ford will not reimburse me for the repairs due to the mileage was over 150,000 at the time of repair.
- Palmyra, VA, USA
I took my Ford Fusion in for its 50000 mile maintenance. The tech was unable to remove the lug nuts because they were swollen due to the poor design by Ford. I had to replace all 20 lug nuts at a cost of $200. If I did not replace them I would be unable to change a flat tire if I were to have one.
- Mt Pleasant, TN, USA
The lug nuts on all the tries won't come off. It seems like the stainless steel cap is no longer connected to the actual lug nut making it impossible to get off with out ripping the cap off and then getting a socket on the lug nut. I need to change a tire out but am unable to unless I destroy the lug nut cap.
- Pierre, SD, USA
Was recently notified by my local Ford dealer that my Lug Nuts on my vehicle needs to be replaced due to swelling. My dealer advised that "Wheel damage will happen" due to this swelling. It appears that this is a known issue by Ford who again has decided to put profits over customer safety. The dealer made is clear that this issue is a vehicle safety issue. I feel that a recall on these defective lug nuts should be ordered for the benefit of public safety. It funny this was not an issue until after my extended warranty expired.
- York, PA, USA
While driving I hit a piece of metal which caused my driver rear tire to go flat. When I got out to change to the tire I was unable to do so because the lug wrench would not fit the lug nuts. So I had to call roadside assists to change it. They said it is a common problem with Ford, some of them are one size and others are another.
- Chattannoga, TN, USA
Had to replace lug nuts, dealer said we-??re swollen and may make changing tires a problem if not replaced.
- Eau Claire, WI, USA
I hit a very deep pit hole on the interstate causing a tire blowout on front driver side tire as well as a cracked rim on back drivers side. As I go to put the spare on I can't get the lug nuts off. The tool in the spare kit doesn't fit, resulting me to call a tow truck who couldn't get them off either. It took me 2 days to figure out the lug nuts were swollen and this was a common problem with Ford Fusions. My local Ford shop would not assist in the matter at all and still refuse to replace them. They should in fact replace them and also the cost of the damage caused by this. If the nuts were regular lug nuts I could have remedied the situation my self. No police or injuries were involved just lots of stress and money out of my pocket to fix it.
- Hagerstown, MD, USA
swollen lug nuts that prevent removal of wheel
- Peotone, IL, USA
The wheel lug nuts on this vehicle are faulty. When I purchased new tires the tire installer said these lug nuts are faulty and not safe.
- Franklin, TN, USA
Swollen lug nuts. This is being ridiculous that this has not been recalled yet
- Lima, OH, USA
Tire in for service, Firestone rep stated lug nuts need to be replaced, they are "mushrooming" which could cause an inability to remove the lug nuts in case of roadside emergency.
- Overland Park, KS, USA
The contact owns a 2014 Ford Fusion. The contact stated that while attempting to have a set of tires installed on the vehicle, the contact was informed by the mechanic that the lug nuts were swollen. The contact was informed of possible damages or stripping of the lug nuts if an attempt was made to remove the wheels from the vehicle. A dealer was not contacted. The manufacturer was contacted and informed of the failure, but offered no additional assistance. The approximate failure mileage was 77,000.
- Shaker Heights, OH, USA
I hit a huge pothole that blew my tire on interstate 57 South bound near monee (approximately 2 miles North of the peotone exit).
- Rantoul, IL, USA
My tires constantly seem like they slide when the roads are moist, although I have taken the car to the dealership and they say the tread on the tires is fine. On Thursday, March 9, 2018 I was coming into work and there was a light layer of snow on the ground I hit the brakes as I turned the corner of a parking lot and the car would not stop. To avoid hitting a tree I had to turn the steering wheel causing a break in the wheel, need for a wheel alignment and a new right front bearing, $903.42 worth of damage. I checked to see if there was ice of some sort but there was nothing.
- Kalamazoo, MI, USA
Our 2014 Ford Fusion has always had an off balance feel when driving it. It feels like the wheels on the back end are seriously out of balance, alignment and feels like it all of a sudden will pull to one side when driving over 55 mph. Keeps eating tires. Have had 10 tires on it since 2014 and has 79,000 miles on it. We only drive good highways. The company has reported the alignment is fine. Between the belts breaking on the tires and the car, I can't wait to pay it off to trade it in. Scares me to drive it. This has been on ongoing problem with the care since we got it, so the date I have to click doesn't explain that it is ongoing.
- Beatrice, NE, USA
Tires wear out prematurely at 20-25K miles in my case every 10-12 months. Tires have been replaced every 10-12 months since car was new. This is not normal by any means. Someone is going to have a blowout due to the extremely fast wear on the tires. This could severely injure or kill someone. Tire picture attached is one year old and has been typical of one year tire wear since car was brand new.
- Burlington Junction, MO, USA
"takata recall lost power steering, stability light and anti skid lights came on was on a side street, moving about 20 mph when it just went out.if this had happened at high speeds on the interstate someone would have been killed luckily my husband was with me and was managed to drive it home, this has a lot of complaints on line and a recall should be issued !!!
- N Ft Myers, FL, USA
- Wanatah, IN, USA