10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
24,875 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2015 Ford Fusion:

Unsubscribe any time. We don't sell/share your email.

problem #10

Jun 292019

Fusion

  • 60,000 miles
While driving 40 mph I suddenly lost power steering. Display popped up with messages about power steering, stability control, cruise control, lane keeping. Limped home slowly requiring extreme force to steer. Not sure what is next, but I have read of others having same problems.

- Lynn, MA, USA

problem #9

Dec 252018

Fusion

  • 61,000 miles
Unknown cause for power steering failure at 61,000 miles

- Oklahoma City, OK, USA

problem #8

Oct 082018

Fusion

  • 36,000 miles
Driving steering eletric went out with out any warning kingsport tn took it to Ford they told us what wrong

- Kingsport, TN, USA

problem #7

May 242018

Fusion

  • miles
I was driving my car at the day time and I wanted to avoid a deer crossing the road, the car steering wheel locked up and could not turned the wheel. Consequently, the car hits a tree and got totally damage. When the car hits the tree, the airbags deployed but did not stay inflated, but instead deployed deflated.I was seriously injuried and got transported to the trauma center in atlanta for examination. The reason I am reporting this complain is that my car Ford Fusion 2015 is on recall by Ford company. On May 22/2018, I took the car to the Ford dealership located in the city I live to fixed the problem. The same day the company called me that the problem is fixed and the car needs to be pick up. What I did. My accident happened on the third day after the work. So, I did not know if the real problem is fixed. If yes, why the steering wheel is locked and I couldn, T control the car" before the accident, I often avoid deers on the raod and nothing happened. Why the accident happened at this time" after the accident, the police came and the rescue team came to the place and they will made the reports to the insurance company for claims. But I have to do this to the official department to investigate the problem and to take the appropriate action against Ford company. This will save other citizen live on the road. Thanksto be to the god that I am alive. I got minor injuries on my arms but feel pains in some parts of my body. The doctor prescribed some pain killers tha I am using now. The exam did not show any internal problem but I have to be monitorized for eventual issues. I am a student I could not go to school at this moment. This issue is serious and need to be taken seriously. The car could not be fixed and run. My insurance will do the rest but I am very concerned about the the amount of the bills that gonna come out. So, please, officials, I need your help. Tha

- Newnan, GA, USA

problem #6

Nov 172017

Fusion

  • 39,450 miles
Car stopped dead while driving 65 miles an hour on hightway. I was able to get car over to side of road and tried to start car it stalled out multiple times once started engine light went on. Brought to dealer who only replaced battery. Car engine light still going on and it is still stalling. This is the 2nd time in 6 months this has happend to this Ford Fusion it is only 2 years old.

- Jupiter, FL, USA

problem #5

Oct 192015

Fusion 4-cyl

  • 15,000 miles
My vehicle has stalled multiple times during motion and when it was in stationary. There was a message popping up on the dashboard saying "transmission not in park", I took it to multiple dealers to see if they can find the issue and all of them said that their computer isn't detecting the issue that I'm having. So they can't duplicate my concern. I even opened up a lemon law case in NJ so hopefully they can help me.

- Fairview, NJ, USA

problem #4

Apr 232016

Fusion

  • 16,900 miles
Started car and several warnings popped up on display... something about "hill assist" not available, "steering assist fault service required", and "service advancetrac". steering wheel felt like it was still locked... turns out it was just extremely difficult to turn. I'm 6'3" 200+ lbs. If it's difficult for me to turn, it would be impossible for most people. If this had failed while the car was in motion, someone could have been seriously injured or worse. Ford had this same problem on 2011-2012 Fusion and issued a recall and now it's still happening on 2015 models. This needs to be recalled immediately as Ford never really fixed the problem. Excerpt from 2011-2012 Fusion recall: Ford is issuing a safety recall for approximately 423,000 vehicles (actual 422,814) including certain 2011-2013 Ford Taurus and flex vehicles, Lincoln mks and mkt vehicles, for certain 2011-2012 Ford Fusion and Lincoln mkz vehicles, and for certain 2011 Mercury Milan vehicles in North America for a potential intermittent electrical connection in the steering gear that might result in the loss of electric power steering assist while driving. If this happens, the steering system defaults to manual steering mode, making the vehicle more difficult to steer, especially at lower speeds. This could result in the increased risk of a crash.

- Laveen, AZ, USA

problem #3

Apr 222016

Fusion

  • 14,100 miles
I bought my car in October of 2015 (it was pre-owned) after a couple of months I started noticing that the car unexpectedly turns off with a message saying, "transmission not in park" on the dashboard so I immediately turn off the car and start it back up and everything works fine for a month than this happens again. I call Ford customer care multiple times and they tell me to take the car to the dealership and have them do a diagnosis of the car, they do, and say "we can't find anything wrong", in the following month the car shuts off with the same message popping up on the dashboard. I do the same process and before. I even call customer care again and they tell me the same thing, so I take it back to the dealership and they also tell me the same exact thing. The third time it does it again I call customer care and they still tell me the same thing, but this time I refused to take it to the dealership. Now, I drive for uber and I had a passenger with me at the time that happened. I was unable to stop the car because the breaks seemed to be locked. At this point I was driving now a hill.

- Fairview, NJ, USA

problem #2

Oct 152015

Fusion

  • 4,000 miles
While the car in reverse, if there is a incoming text message from the paired phone, the pictures from the backup camera sometimes could be lost and blacked out. Hence, increase the chance of collision.

- Acton, MA, USA

problem #1

Jul 142015

Fusion

  • 2,300 miles
Upon returning from a long trip and approximately 3 miles from home, the steering wheel of the car began to vibrate heavily and as I turned a corner, the dashboard lit up like a christmas tree and I lost my power steering. The info on the dashboard informed me the vehicle had lost the power steering and traction control and I was to seek service immediately. By driving slowly, I was able to make it home steering manually. The dealer was notified immediately and they arranged to tow the car to the dealership. Two days later I was contacted by the dealership and informed the steering gear had failed and would need to be replaced. Because of the serious nature of this defect and the fact that I had just purchased the car new on 6/15/15, I requested a replacement vehicle but was told Ford would not do that. I contacted Ford Corp. And my case was turned over to the regional mgr. Of this area and he also informed me that the car would not be bought back but would be repaired under warranty. As compensation my new car warranty was extended to 5 years. I shudder to think what might have happened to my wife and myself had this steering failure had happened at the highway speeds we had just been traveling and am now nervous about the overall quality of this vehicle. I feel the public should be made aware of the potential of this dangerous, serious defect in the Ford Fusion.

- Crossville , TN, USA