10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 61,027 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2015 Ford Fusion. The contact received a recall notice for NHTSA campaign number: 18V471000 (power train). The vehicle was taken to dewey Ford (3055 SE Delaware ave, ankeny, ia 50021, (515) 963-9575) for the recall repair. The dealer informed the contact to pay upfront for the recall repair and to contact the manufacturer for reimbursement. The manufacturer informed the contact to check back with the dealer to be reimbursed in the amount of $561.63. The contact has yet to be paid back by either the manufacturer or the dealer. The contact had not experienced a failure.
- Des Moines, IA, USA
As I was driving on highway doing 55 mph, my Ford fusin 2015 wrench light came on and seat belt light along with car loosing power. Power dropped down to under 20mph and had to place emergency blinkers on to pull over to side of highway barely made it. Taken to dealership no codes were found to indicate the problem and could not be duplicated. Battery was replaced due to next day the battery was dead. 2 weeks later, while driving on the street going 35 mph same issue occurred. The RPM reved up and dropped down along with wrench light and seat belt light coming N. back to the dealership no codes stored to indicate the issue. This is very scary to lose power while driving and may cause an accident or even death. There are alot of complaints regarding this matter, you would think Ford would do something about it, unfortunately nothing has been done yet. Maybe someone has to be dead for them to take it into consideration. I'm going to purchase a Chevy!! be safe everyone!!!
- Yorktown, VA, USA
The contact owns a 2015 Ford Fusion. When the vehicle was placed in park, the vehicle failed to stop and proceeded to move forward. The vehicle was taken to wray Ford (located at 2851 benton rd, bossier city, la 71111, (318) 686-7300) where it was diagnosed that the transmission cable needed to be replaced. The vehicle was repaired, but continued to experience the failure. The manufacturer was notified. The failure mileage was 97,092.
- Shreveport, LA, USA
Almost had a three car accident. My gear shifted from D to N I was on the highway when it happen
- Las Vegas, NV, USA
We have a 2015 Ford Fusion SE. We were the 2nd owner and purchased from a dealership. While driving the car it started sounding like fluid in the dashboard and the car started shaking. Then it started blowing out tons of white smoke out the tail pipe, then the check engine light came on. We pulled over, parked car. Let sit and cool down. There was oil, transmission fluid, and coolant in the car. We have done all oil changes and maintenance regularly. We had the car towed to the dealership. After several days they came back stating it is a manufacturer defect and that basically the car sucked in coolant through the engine and was burning (reason for white smoke). It ruined the engine. The manufacturer warranty was over at 60K miles........we have 65K and Ford is refusing to cover the issue even though this is a defect that on their end. Also the intake manifold was replaced at 46K miles. How can Ford state that they are not responsible? we paid $16K for a car we have had barely over a year and now a pile of scrap metal.
- Roseville, CA, USA
When the car is cold the transmission shifts hard, from park to reverse then to all gears until we get to the correct speed. I took it to the dealer I bought it from while it was still under warranty (about 50000 miles on it). They said they couldn't do anything unless they could duplicate the problem and of course they couldn't get it to. Well now it has started doing it more often even when the car is warm. I feel like this is an issue with a lot of Fusion.
- Waterview, VA, USA
The contact owns a 2015 Ford Fusion. While driving 20 mph, the contact experienced a failure with the transmission cord and stated that the gears failed to engage. The contact pulled the vehicle over and had it towed home. The contact received notification of NHTSA campaign numbers: 18V167000 (steering) and 18V471000 (power train). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Maplecrest Ford Lincoln (2800 springfield ave, vauxhall, NJ 07088, (908) 964-7700) was contacted and confirmed that the parts were not available for the recall remedy. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 47,000. Parts distribution disconnect.
- Newark, NJ, USA
I was in the about to take my wife to work, I applied the brakes went to shift gear and the car got stuck in reverse I tried to shift back to park and I got message on the dash that said 'transmission not in park' so applied the park brake and turned off the car.
- Gary, IN, USA
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA campaign number: 18V471000 (power train). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mac haik Ford pasadena (4242 East sam houston pkwy S, pasadena, tx 77505, (281) 604-3673) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. The VIN was invalid.
- Baytown, TX, USA
My car has 109,227 miles on it. And the transmission is shifting hard and delaying. This is making the car unsafe to drive and sometimes acts like it doesn't want to go into gear. Other people have complained on the internet. In a car this new still should have not have this issue so soon. There should be an investigation and a recall to correct the issue. This happens every time. From highway to city. And even when doing 50 and speeding up to 70 it still shifts hard.
- Chuckey, TN, USA
The contact owns a 2015 Ford Fusion. While driving approximately 50 mph, the accelerator pedal was depressed, but the vehicle failed to respond. The contact stated that the failure occurred at different speed intervals. The contact heard an abnormal noise and a slippage in the transmission during the failure. The vehicle was towed to bob bell Ford (located at 1230 bel air rd, bel air, md 21014, (410) 879-2544) where it was diagnosed that the solenoid body needed to be replaced. The contact was informed that the vehicle needed to be towed to plaza Ford (located at 1701 bel air rd, bel air, md 21014, (410) 838-3100) to be repaired. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 80,033.
- Bel Air, MD, USA
The car jerks during shifting on city streets, all times of day, all road conditions.
- San Jose, CA, USA
When I park or drive my transmission jump I be to the for dealer but they dont have guy to check
- Chicago, IL, USA
When in drive the car jerks very hard whenever it switches gears also the car would stall after putting it into drive sometimes it will not move forcing me to turn the ignition off and back on to try it again.
- Greensboro, NC, USA
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA campaign number: 18V471000 (power train); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (jim robinson Ford Lincoln, 95 robinson dr, triadelphia, wv 26059, (888)-484-5815) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and confirmed that the parts were not available. The contact had not experienced a failure. Parts distribution diconnect.
- Wheeling, WV, USA
Safety recall 18S20 / 18V471 2015 Ford Fusion w/ 60,000 miles. As I began arrived home and planned to back into my driveway I placed the vehicle into reverse, however, the car wouldn't reverse and seems to be stuck in gear. It appears that the vehicle is in park but the car isn't actually in park & I must have the emergency brake on to keep the vehicle from rolling. Now the car will not start because it apparently is stuck in gear although as previously stated, it shows to be in park. Also, the shifter will not move at all now. Frustrating to say the least. Worst part is the dealership says they do not have the necessary parts to make the repair but have no exact timeframe for when they may be able to provide a solution...what are we supposed to do"?"
- San Antonio, TX, USA
The contact owns a 2015 Ford Fusion. The contact received a recall notice for NHTSA campaign number: 18V471000 (power train) in August of 2018. Prior to the notice, the contact took the vehicle to sheehy Ford of marlow heights (5000 auth rd, camp springs, md 20746, (301) 298-0793) to have the bushing for the transmission cable repaired at her expense. When the contact received the recall notice, she took the vehicle back to the dealer and was informed that certain parts of the transmission bushing and cable were not covered under the recall. The dealer wanted to charge the contact again for the repair. The manufacturer was not contacted. The failure mileage was 53,545.
- Washington, DC, USA
The contact owns a 2015 Ford Fusion. After the contact parked the vehicle and exited, it rolled backwards and crashed into a fire hydrant. The contact stated that the ignition key was removed from the ignition switch prior to exiting the vehicle. The failure was not diagnosed or repaired. The manufacturer and local dealer were not notified. The failure mileage was 33,000.
- Grandview, MO, USA
The contact owns a 2015 Ford Fusion. While parking the vehicle, the contact shifted into park, but the vehicle rolled. The contact was able to stop the vehicle by applying the emergency brake. The contact received a notice regarding NHTSA campaign number: 18V471000 (power train). The vehicle was towed to champion Ford Volvo (2502 w 26th St, erie, pa 16506, (814) 878-2500) who initially lost the vehicle and then stated that they could not service the vehicle for a week. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 100,005.
- Erie, PA, USA
- Mission Viejo, CA, USA