10.0

really awful
Crashes / Fires:
4 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
32,836 miles

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« Read the previous 20 complaints

problem #32

Jul 292019

Fusion

  • 64,000 miles
Ford Fusion hybrid, stationary(parked on a slightly raised drive way) for 2 weeks I was on vacation. The car was parked with the gear shifter in parking. Neighbor told me brake lights came on all of a sudden. Stayed on for 3 days, and went out. Car needed jump start. Car is at Ford dealership in sarasota fl. I was told the switch on the back of the brake pedal is broken. Car needs brake pedal assembly replaced.this rare part is on national back order. My car has 64000 miles on it.car has been grounded for 3 weeks already. Car has been grounded for 3 weeks already. Could this be a safety risk?

- Sarasota, FL, USA

problem #31

Aug 012019

Fusion

  • 32,255 miles
After merging and accelerating onto the freeway, over to the far left lane, "stop safely now" warning came up and the car lost all power. Luckily I was able to coast all the way to the right shoulder (what Hawaii considers a shoulder, still very dangerous) the vehicle would not start, only beep multiple times and display the same message. After 5 min on phone trying to get Ford roadside assistance, the local highway patrol tow truck showed up. Before I allowed him to tow the vehicle I tried to start it and was successful.

- Ewa Beach, HI, USA

problem #30

Apr 252019

Fusion

  • 77,000 miles
Turned my ac on one night and my air bag light came on and is still on after 12 days

- Norfolk, VA, USA

problem #29

Mar 162019

Fusion

  • 60,000 miles
The trunk opens randomly on its own in parking lot an garage

- Scottville, MI, USA

problem #28

Dec 252018

Fusion

  • 61,000 miles
Unknown cause for power steering failure at 61,000 miles

- Oklahoma City, OK, USA

problem #27

May 042018

Fusion

  • 47,500 miles
I received a recall notice (18S08 recall 18V-167) in may of 2018, ironically right after my charging device melted in my garage outlet. Ford has said for months that they would have this resolved by 2019. I went two weeks ago to my deal and they still have no update as to when this will be resolved. I have not been able to charge my car at home in a year!!! this is not acceptable...

- Ladera Ranch, CA, USA

problem #26

Mar 202019

Fusion

  • 31,350 miles
Still waiting for the replacement charging cable. I check regularly with the dealer and they have no date when it will be available. NHTSA recall 18V592 applies.

- Pasadena, CA, USA

problem #25

Dec 202018

Fusion

  • 62,000 miles
As I was driving over 70 miles per hour on the highway, the door ajar alert appeared. At that point, I realized that my sons friend had opened the door out of curiosity. The doors lock signal was red which means it was locked however he was able to open the door at 70mph on the highway. This is very unsafe, luckily no one was hurt. The next day I checked the door lock mechanism. When the door is locked on red, it only locks from the outside and any door from the interior can be opened regardless of the speed. I tried this at various speeds in the parking lot. I have three children and this is extremely dangerous. For the time being, I have placed the child lock on the rear doors, however this option is not available to the passenger door. When I lock the door and it is red, it should not be able to open through the interior or exterior of the vehicle.

- Lorain, OH, USA

problem #24

Sep 012018

Fusion

  • 64,000 miles
"takata recall" in addition to this recall, I have 2 outstanding recalls with a refusal to work on a misfire and engine issues. My car has shut down with no warning on the road, misfiring with no warning, and no information on these common engine failures was given to me. No proof has been given of issues and am being forced into purchasing a new engine. I have been refused all help and have been waiting about a month for answers.

- East Windsor, NJ, USA

problem #23

Jul 202018

Fusion

  • miles
Recall number:18S20 NHTSA recall number:18V471 on July 20,2018 approximately 3:45am I pulled in a parking lot I put my car in park and went to get out of my vehicle and my vehicle began to roll backwards almost running over my foot as I was exiting my vehicle, I immediately jumped back inside terrified and held my foot on the brake while having an panic attack. I sat for hours holding my foot on the brake because I couldn't breathe and couldn't think when I finally could catch my breath after several phone call attempts I finally got a relative on the phone and asked what to do, they suggested putting my emergency brake on until I could contact my dealership which didn't open until 9:30am. After testing I received a phone call saying the bushings that attach the shifter cable to the transmission had detached from the transmission causing my vehicle to be in park but stuck in reverse causing the vehicle to roll backwards without me knowing because I think it's in park and there's no sign of me knowing it's stuck in reverse except when it started to roll away and almost over me as I was getting out. This has been such an big inconvenience for me this has caused me to miss work from 7/20/2018-7/24/2018 because I had no transportation to work (my commute to work is 1.5 hours), my son was not able to go to childcare, ect. And Ford has offered me no help because they say the replacement bushings aren't even in production yet. Ford is telling me there is nothing they can do because the recall is not active yet so now I have to lose my job, only income, my bills have become delinquent due to me not having transportation to and from work this is not right and Ford should not treat customers this way and should accommodate me until they figure out a solution this recall should have been handled in a more timely manner im paying money for a car and I have no transportation.

- Waldorf, MD, USA

problem #22

Apr 292018

Fusion

  • 60,000 miles
2015 Ford Fusion- after sitting for short periods of time the vehicle will not turn on until multiple attempts. The battery is good. No jump is required. Vehicle will go from no power on the first attempted start to managing to power on within a couple of minutes. While in drive, the vehicle will not switch gears appropriately. The engine will rev, pull, and then switch gears very roughly. This has been looked at by a local mechanic. The mechanic could not find any problems even though it has been a consistent occurrence. Mechanic stated that this is common in newer Ford.

- Mustang, OK, USA

problem #21

Mar 122018

Fusion

  • 74,400 miles
My 2015 Fusion SE gear will not shift. It is stuck and reverse. Tried to shift gears and now that my car is not in park engine will not turn on. I just got my car two months ago. A relative also had this problem and was told it could be the shift cable.

- Baltimore, MD, USA

problem #20

Mar 032018

Fusion

  • 29,000 miles
I literally just bought this car and within 15 min of driving off the lot it stalled multiple times in the drive thru and then again when pulling onto the road and oncoming traffic almost hit us. Terrifying.

- Brandon, FL, USA

problem #19

Dec 182017

Fusion

  • 52,000 miles
Imagine driving at normal speed when suddenly you suffer complete engine power loss. The power steering, braking, lighting and climate control systems remain fully functional so you have no clear clue on what is occurring, however you know the vehicle no longer remains operational and you come to a complete stop in the middle of the road.

- Claremore, OK, USA

problem #18

Sep 282017

Fusion

  • miles
Ford sync loose connectivity once a month, only way to reset is to unplug the battery when this happens. This a defect of driving safety and handsfree driving.

- Elkridge, MD, USA

problem #17

Mar 262017

Fusion

  • 32,000 miles
The contact owns a 2015 Ford Fusion. While driving approximately 5 mph, the vehicle suddenly lost acceleration. The wrench and engine warning indicators illuminated and then the vehicle stalled. The contact managed to restart the vehicle twice, but it stalled again when he arrived home. The following day, the vehicle was towed to the dealer and has been there ever since March 27, 2017. The contact stated that the failure started in January of 2017. The vehicle was taken to the dealer two other times for repairs for the same failure. The dealer replaced the total control module back in January, but the failure continued. The vehicle was not repaired. The manufacturer was not notified of the failure. The VIN was unknown. The approximate failure mileage was 32,000.

- Palm Bay, FL, USA

problem #16

Apr 012017

Fusion 4-cyl

  • 13,000 miles
The contact owns a 2015 Ford Fusion. While driving various speeds or after stopping the vehicle, it stalled without warning intermittently. The failure recurred eight times. The vehicle was able to be restarted. The vehicle was taken to the dealer, but the failure was unable to be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 13,000. Updated 10/31/2017

- Sparta Township, NJ, USA

problem #15

Apr 052017

Fusion

  • 2,380 miles
I was driving in heavy traffic -- lots of stop and go -- when my knee hit the ignition key fob and apparently turned it into the acc position. Car shut down and message "transmission not in park" appeared on the display. I turned on the emergency blinkers and drifted over to the side of the 4-lane highway. After stopping and putting it in park I restarted the engine. Car is usually driven by 5' 3" driver without this problem; but I am 6" 3" and my knee continually hits the ignition key fob as I move my foot from the accelerator to the brake. To say that this is a serious problem for tall drivers of the Ford Fusion would be an understatement!

- Londonderry, NH, USA

problem #14

Oct 192015

Fusion 4-cyl

  • 15,000 miles
My vehicle has stalled multiple times during motion and when it was in stationary. There was a message popping up on the dashboard saying "transmission not in park", I took it to multiple dealers to see if they can find the issue and all of them said that their computer isn't detecting the issue that I'm having. So they can't duplicate my concern. I even opened up a lemon law case in NJ so hopefully they can help me.

- Fairview, NJ, USA

problem #13

Sep 302016

Fusion

  • miles
A1 incoming email: Documents from consumer re 2015 Ford Fusion lemon law. The vehicle was reprogrammed on September 30, 2016. The dealer stated no problem was found.

- El Segundo, CA, USA

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