10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 56,577 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
While driving on hwy 27A at 65 mph [xxx] reached under the steering column, bumping the ignition switch. This bump caused the motor to cut off. [xxx] was able to pull off the road and restart the vehicle. This happened again in our driveway. [xxx] had pulled out of the garage and placed the vehicle in park as [xxx] explained where the steering wheel adjustment was located. When [xxx] reached under the steering column he bumped the ignition switch or keys and the motor cut off. We returned the vehicle to the our garage and contacted Ford of ocala for a service appt. On 5/2 we delivered the car to Ford/ocala. [xxx] said they couldn't fix the problem we explained. Then [xxx] got into the car with Ms. Leathers keys and repeated shut the vehicle off by bumping the key/ignition switch. [xxx] was another employee in the shop who witnessed this happening. [xxx] said he needed to contact troubleshooting and that couldn't happen until Monday. 5/4 I contacted Ford/ocala and they informed me that the work was done, under warranty, and that they changed the keychain and that fixed the problem. Only the key chain we were using when we witnessed the shutdown was not the one Ford/ocala had. I spoke to [xxx] at Ford customer relations and she said we could test our key chain and the modified key chain in the Fusion. [xxx] went on 5/8 to try the vehicle, with the modified key chain and [xxx], the service mgr in the passenger seat. Again, [xxx] reached under the steering column, bumped the ignition switch/key chain and the motor cut off. [xxx] responded that the car was suppose to work like that. She then said we had to get the car off their lot. The vehicle is dangerous and no one should drive it. The car is still at Ford of ocala. The ignition switch if bumped can cut the motor off. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Morriston, FL, USA
The contact owns a 2015 Ford Fusion. While driving at 35 mph, the vehicle stalled without warning. The contact was able to restart the vehicle after three attempts. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 770.
- Cortland , OH, USA
I rented a 2015 Ford Fusion SE4 for 2 weeks from enterprise rental car location at 2090 N SR7, hollywood, fl 33021, ph.no. 954-964-9954. During the drive back to enterprise to return the vehicle, my knee brushed up against the fob dangling from the keyed ignition switch, the key rotated to the acc position from the run/on position and the engine stopped. I was in drive at the time, so I stopped the vehicle, placed the transmission shifter in park and restarted the engine. On arrival at enterprise while stopped in their parking lot with foot on the brake and the transmission in drive, I was able without any difficulty to turn the ignition key to accessory or off while the transmission was still in drive. I demonstrated this same procedure to the enterprise agent, but felt that NHTSA and Ford need to know that this vehicle is unsafe to drive prior to repairs to the ignition switch. I emailed Ford with a similar report to this one. VIN: [xxx] fl tag # [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Buffalo Grove, IL, USA
I was driving southbound on I-75 almost to perrysburg in the middle lane and my car completely shut off. My car was still in drive, but all the lights on my dash went black and when I pressed on the gas pedal I wasn't going anywhere. There was a truck next to me in the right hand lane, I waited for it to pass and then got over. I finally made it to the shoulder and put my car in park. I then waited a couple minutes and restarted my car.
- Oregon, OH, USA
- Romeoville, IL, USA