10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
55,153 miles

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« Read the previous 20 complaints

problem #23

Oct 012016

Fusion

  • 60,000 miles
The contact owns a 2015 Ford Fusion. While the vehicle was stationary, it would not start immediately after the vehicle was filled with fuel. In addition, while driving various speeds, the vehicle stalled without warning. The contact also stated that the check engine indicator remained illuminated. The dealer and manufacturer were not made aware of the failure. The failure mileage was approximately 60,000.

- Houston, TX, USA

problem #22

Dec 182017

Fusion

  • 52,000 miles
Imagine driving at normal speed when suddenly you suffer complete engine power loss. The power steering, braking, lighting and climate control systems remain fully functional so you have no clear clue on what is occurring, however you know the vehicle no longer remains operational and you come to a complete stop in the middle of the road.

- Claremore, OK, USA

problem #21

Nov 172017

Fusion

  • 39,450 miles
Car stopped dead while driving 65 miles an hour on hightway. I was able to get car over to side of road and tried to start car it stalled out multiple times once started engine light went on. Brought to dealer who only replaced battery. Car engine light still going on and it is still stalling. This is the 2nd time in 6 months this has happend to this Ford Fusion it is only 2 years old.

- Jupiter, FL, USA

problem #20

Nov 042017

Fusion

  • 24,722 miles
In October 2017 my Fusion stalled out four times (three various days and one day 15 minutes between stalls) and again on November 4th. Each time I was driving less than 10 mph; four times on a city street and once in a parking lot. In each case I had been driving for an hour or more and then stopped and turned off the car for a period of time (1/2 hour or so). When I got into the car to drive away the car would start normally and then within a few minutes after the car was put into drive and moving it would start to sputter and shake and then stall out. In each case no engine check light came on. I would wait a few seconds, press the start button, the engine would crank a few times, and then it would start. Each time this occurred I ran a vehicle health report and nothing was noted. The car was taken to a Ford dealer where they could not replicate the issue. In doing research, I believe there is an issue with the fuel injection throttle body.

- Falls Church, VA, USA

problem #19

Aug 202017

Fusion 4-cyl

  • Automatic transmission
  • 83,000 miles
The contact owns a 2015 Ford Fusion. The contact stated that while driving at 40 mph, the vehicle lost power without warning. The vehicle was towed to an independent mechanic where the mechanic was unable to provide a diagnosis. The vehicle was then towed to sayville Ford located at 5686 sunrise hwy, sayville, NY 11782 where it was diagnosed that coolant was leaking and being burned inside the engine manifold and the cooler intake manifold, related gaskets and seals needed to be replaced. The vehicle was repaired, however, the check engine light illuminated and the vehicle was taken back to Sable Ford, where the vehicle had not yet been diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The approximate failure mileage was 83,000...updated 10/25/17

- Blue Point, NY, USA

problem #18

Oct 082016

Fusion

  • 86,000 miles
I was on the freeway and my Fusion started shaking violently, the engine light came on, and I lost power. I had to pull over as quickly as possible. Lucky for me it was a Saturday morning and not many people were on the road. I could have easily been in an accident otherwise.

- Yucca Valley, CA, USA

problem #17

May 042017

Fusion 4-cyl

  • 60,333 miles
While going in reverse down an incline all the dash lights turn on and steering locks up. This also happens when turning and braking at the same time. On the city streets is when it was first notice. After having the dealer computer read out and my repair shop read out both said the same thing. This repair had to be made. Right front passenger side wheel ABS sensor and harness and had to remove and replace the wheel speed ABS sensor and harness. I have uploaded all repair/bill and diagnostics on this 2015 car. No recalls for this problem have been reported to the maker as of yet and I have called the maker of this car's customer service dept and also on line to the facebook website and have filed a report. Updated 06/01/17

- Brook Park, OH, USA

problem #16

May 132017

Fusion

  • 39,000 miles
The contact owned a 2015 Ford Fusion. While driving approximately 45 mph, the contact turned on the air conditioning and smoke appeared from the vents. The contact had to stop and exit the vehicle. The police department issued an unintentional fire report. The fire department extinguished the fire and also filed a report. The vehicle was destroyed. The manufacturer was not made aware of the failure. The approximate failure mileage was 39,000.

- Gravette, AR, USA

problem #15

Feb 232017

Fusion

  • 140,000 miles
While driving, my vehicle overheated. Checked coolant level, and it was less than half full. I refilled coolant to recommended level, and proceeded to drive. Two weeks later, it overheated again, and my coolant was low again. Refilled and monitored for leaks. No leaks. Then vehicle began misfiring. Diagnosed with cylinder 3 misfire. Replaced spark plugs and coil packs. Still misfiring. Rediagnosed with cylinder 3 misfire. Then it just died. Would not start. Acted as though it was flooding. Diagnosed with no additional issues by dealership. Then discovered tsb for a bolt that was backing out of the intercooler and into the manifold. This issue was allowing coolant to flood the manifold and cause misfiring. Got that fixed as well as the catalytic converter and turbo unit for the car which were damaged as a result of the coolant issue. $5,000 in repairs for a manufacturing defect that could have left my family and I stranded in the desert heat without A/C or in the sub-zero snowy mountains without heat since the vehicle would not even start. As a family, we travel extensively. This is definitely a safety issue!!!!!

- El Cajon, CA, USA

problem #14

Mar 262017

Fusion

  • 75,000 miles
Vehicle began to overheat while driving on interstate... warning light would blink and car would get extremely hot... coolant was leaking into the engine, internal leak, so warning light would appear about every 3 days vehicle has been properly maintenance and nothing done by owner to cause engine failure

- Cleveland, TN, USA

problem #13

Feb 152017

Fusion

  • 45,601 miles
Car stalls after starting. When pulling away from a parked position car will hesitate shudder and accelerator will not work. Engine light comes on. After sitting several minutes the car will restart and run normally until the next time the car is parked and shut off.

- Concord, CA, USA

problem #12

Sep 302016

Fusion

  • miles
A1 incoming email: Documents from consumer re 2015 Ford Fusion lemon law. The vehicle was reprogrammed on September 30, 2016. The dealer stated no problem was found.

- El Segundo, CA, USA

problem #11

Nov 152016

Fusion

  • 32,125 miles
The contact owns a 2015 Ford Fusion. While driving at an unknown speed, the vehicle decelerated independently and stalled. The vehicle was able to restart. The failure recurred numerous times. The vehicle was taken to a dealer where the cause of the failure was undetermined. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 32,125.

- North Bergen, NJ, USA

problem #10

Nov 152016

Fusion

  • 23,500 miles
The 2015 Fusion had a surge and the car jerked forward. My wife said that happened to her before. When it happened when I was in the car driving it we both looked at each other. This happened to us with the 2010 rav4 and the 2009 sienne that crashed into a tree. Please check this car for a computer problem.

- Boca Raton, FL, USA

problem #9

Oct 312016

Fusion

  • 44,000 miles
The contact owns a 2015 Ford Fusion. While at a stop and attempting to accelerate, the vehicle stalled. The vehicle was able to be restarted and the check engine warning indicator illuminated. The failure recurred on numerous occasions. The vehicle was taken to a dealer where it was diagnosed that the purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 44,000.

- Garner, NC, USA

problem #8

Sep 012016

Fusion

  • 24,000 miles
After the car has been off for some time. Put the car in reverse. After reversing out of spot, etc. And put the car into "L"; upon moving forward, the engine starts racing and lurches uncontrollably forward. Almost like the car is engine braking down a large hill, but no hill and is accelerating without applying brakes. This is the plug-in hybrid model. There is no incline when this happens.

- Minneapolis, MN, USA

problem #7

May 102015

Fusion

  • miles
The contact owns a 2015 Ford Fusion. The contact stated that the vehicle was taken to a local dealer for an oil change and the technician noticed that the vehicle was leaking oil from the engine. The vehicle was repaired. The failure recurred and the vehicle was taken to a different dealer where it was diagnosed that the frame underneath the vehicle was drenched with oil, rendering the vehicle "hazardous". the manufacturer was made aware of the failure, but did not call back as promised over a week ago. The failure mileage was not provided.

- Houston, TX, USA

problem #6

Jul 092015

Fusion

  • 19,000 miles
03/2015 lost control of the breaks and had to use the parking breaks to attempt to stop me and U still hit another car. 07/09/2015 lost all control of breaks, instrument panel display turned white and the mft turned black, motor shut off. The dealer can't find the problem, they just do a computer reset and it temporarily fixes the problem but they reject me to put my child in this car!

- Pell City, AL, USA

problem #5

Jun 222015

Fusion 4-cyl

  • 7,980 miles
On more than three occasions, the vehicle's engine has abruptly shut down while driving or coming to complete stop when the gear was in the drive position. This has also occurred while driving over 60 mph on the expressway and it poses a grave danger and safety risk. When the incidents occurred the console display read "transmission not in park". after the first two incidents, the vehicle was returned to rod baker Ford in joliet, Illinois for service (purchase location). They stated that they could not identify the problem, but I believe that they did not contact Ford or take the necessary steps to fix this serious defect. Most recently on June 22, 2015, the vehicle's engine shut down while coming to a stop when the gear was in drive......there is a serious and potentially life-threatening defect with my 2015 Ford Fusion and it must be repaired or replaced. I also suggest that Ford be informed to ensure that other affected vehicles are either repaired or replaced....updated 09/08/15 updated 10/26/2017

- Romeoville, IL, USA

problem #4

Apr 232015

Fusion 4-cyl

  • 600 miles
While driving on hwy 27A at 65 mph [xxx] reached under the steering column, bumping the ignition switch. This bump caused the motor to cut off. [xxx] was able to pull off the road and restart the vehicle. This happened again in our driveway. [xxx] had pulled out of the garage and placed the vehicle in park as [xxx] explained where the steering wheel adjustment was located. When [xxx] reached under the steering column he bumped the ignition switch or keys and the motor cut off. We returned the vehicle to the our garage and contacted Ford of ocala for a service appt. On 5/2 we delivered the car to Ford/ocala. [xxx] said they couldn't fix the problem we explained. Then [xxx] got into the car with Ms. Leathers keys and repeated shut the vehicle off by bumping the key/ignition switch. [xxx] was another employee in the shop who witnessed this happening. [xxx] said he needed to contact troubleshooting and that couldn't happen until Monday. 5/4 I contacted Ford/ocala and they informed me that the work was done, under warranty, and that they changed the keychain and that fixed the problem. Only the key chain we were using when we witnessed the shutdown was not the one Ford/ocala had. I spoke to [xxx] at Ford customer relations and she said we could test our key chain and the modified key chain in the Fusion. [xxx] went on 5/8 to try the vehicle, with the modified key chain and [xxx], the service mgr in the passenger seat. Again, [xxx] reached under the steering column, bumped the ignition switch/key chain and the motor cut off. [xxx] responded that the car was suppose to work like that. She then said we had to get the car off their lot. The vehicle is dangerous and no one should drive it. The car is still at Ford of ocala. The ignition switch if bumped can cut the motor off. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Morriston, FL, USA

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