The contact owns a 2015 Ford Fusion. The contact stated that the steering wheel became difficult to turn with the power steering assist warning light and electrical steering failure warning light being illuminated. The following day the steering wheel had completely seized. The contact found notification of NHTSA Campaign Number: 15V250000 (Steering) and believed that the failure was related to the recall. The dealer was contacted and confirmed that the VIN was not included in the recall. The dealer stated that the steering gear motor bolts needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

- Lake Hopatcong, NJ, USA

The contact owns a 2015 Ford Fusion. The contact stated while driving 60 MPH, the steering wheel became firm with the power steering warning light illuminated. The vehicle was towed to a dealer and the dealer stated that the power steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 175,000.

- Spencerport, NY, USA

The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 25 MPH, the steering wheel seized, with the power steering assist fault and two other unknown messages displayed on the instrument panel. Upon investigation, the contact discovered NHTSA Campaign Number: 19V632000 (Steering) which she linked to the failure. Both the dealer and the manufacturer were notified of the failure, and both stated that the vehicle was not under recall. The vehicle had yet to be repaired. The failure mileage was approximately 127,000.

- Chicago, IL, USA

The contact owns a 2015 Ford Fusion. The contact stated while reversing at his residence there was an abnormal sound coming from the steering wheel while turning. The contact stated there was no warning light illuminated. The contact was able to continue driving to his destination. The contact took the vehicle to an independent mechanic where it was diagnosed with needing the steering gear bolt and assembly to be replaced. The vehicle was not repaired. The contact called a local dealer and made them aware of the failure. The manufacturer had been informed of the failure and informed the contact that NHTSA Campaign Number: 19V632000 (Steering) repair was completed by the previous owner. The failure mileage was approximately 130,000.

- Lawrence, KS, USA

The contact owns a 2015 Ford Fusion. The contact stated while making a turning the steering wheel became stiff without any warning, causing the contact to struck another vehicle that was parked, but no damages was done. The contact shut down the vehicle and when the contact restated the vehicle the steering wheel was still stiff, and the traction control warning light illuminated, and the steering lose stop safety warning message illuminated. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 108,000.

- Parma, OH, USA

The contact owns a 2015 Ford Fusion. The contact stated while driving at approximately 7 MPH leaving a parking lot, the power steering failed to operate as needed. The power steering assist and several other unknown warning lights illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the steering gear motor needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign: 19V632000 (Steering). The failure mileage was approximately 48,000.

- Sioux Falls, SD, USA

Knocking sounds started happening when turning steering wheel. Confirmed by independent mechanic and Rodman Ford dealership to need power steering rack/electric motor. Recall for this problem on other 2015 Ford fusions but my VIN is not included. I have been told this is a serious safety issue and it should be covered.

- North Attleboro, MA, USA

The contact owns a 2015 Ford Fusion. The contact stated that upon acceleration, the steering wheel became difficult to maneuver. The power steering assist fault warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the steering rack needed to be replaced. The dealer was notified of the failure and the contact was informed that the vehicle was previously repaired under a recall. The contact referenced NHTSA Campaign Number: 19V6320000 (Steering). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall, but no further assistance was provided. The failure mileage was approximately 93,000.

- Watertown, MA, USA

Drove the car last on 1/18/2023, no issues with steering whatsoever; never saw a warning light on dash. Then on 1/19/2023, I had to go to work and attempted to make the trip. Upon turning the key the car started but the dash illuminated two warnings. [STEERING-ASSIST FAULT-SERVICE REQUIRED] [SERVICE ADVANCE TRAC] I had not experienced any issues prior to this. Now the cars steering is very difficult to steer. Apparently, some drivers have experienced this while driving, this could be very dangerous and investigated as this could be lethal in certain circumstances. There was a recall for bolts, to my best of knowledge this was fully completed by a local registered Ford dealership. This causes me worry and I think Ford should look into this or at the least perform a complimentary assessment of what is going on and offer some solutions to such an issue that apparently is not uncommon.

- East Petersburg , PA, USA

The contact owns a 2015 Ford Fusion. The contact stated that while operating the vehicle, a knocking noise was present coming from the front of the vehicle. The vehicle was towed to the local mechanic who diagnosed that the steering gear motor had completely separated from the rack and pinion. The contact indicated that the bolts securing the electric power steering gear motor attachment had failed due to corrosion. The power steering gear motor and bolts were replaced, and the failure was remedied. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 19V632000 (Steering). The failure mileage was 102,000.

- Rochester, NY, USA

The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 15 MPH, the vehicle experienced a loss of power steering and the steering wheel seized. The "Power Steering Service-€ message was displayed. The contact stated that she was able to drive the vehicle back to the residence. The contact made a local dealer aware of the failure, but the vehicle was not diagnosed or repaired. The contact was made aware of NHTSA Campaign Number: 19V632000 (Steering) however, the VIN was not included in the recall. The manufacturer was made aware of the failure and the contact was advised to file a complaint with the NHTSA hotline. The approximate failure mileage was 109,000.

- West Des Moines, IA, USA

The contact owns a 2015 Ford Fusion. The contact stated that while turning the steering wheel at slow speeds, there was an abnormal whining sound coming from the vehicle. There was no warning light illuminated. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The contact was also informed that the vehicle was under recall prior for the power steering failure; however, the recall had previously been repaired. The dealer was notified of the failure and an appointment was scheduled to service vehicle. The vehicle was not repaired. The failure mileage was approximately 108,000.

- Oakville, CT, USA

Brake line delaminated - had to replace after brakes went out completely. Paid out of pocket for repair after tow. Power assist steering stopped working abruptly. Had bolts replaced for earlier recall related to salt in states with winter conditions which could cause this exact issue of the power steering to fail. Hill assist is also not working.

- Edina, MN, USA

Even after earlier repair for recall for potential steering failure, exact same problem occured while driving. Significant loss of control. Rack and pinion steering required to be replaced.

- River Forest, IL, USA

The electric steering motor mounting bolts to the steering rack corroded and snapped off causing the vehicle to loose steering. This is a huge safety concern! If this would happen at freeway speeds it would cause a serious accident or even loss of life. Ford Motor Company had a recall for this concern for the same model year we own but Ford Customer Service told me that by the vin number our Ford Fusion was not included in the recall. What had happened is the exact same concern for the recall. At the present time this vehicle we own can not be driven ! I believe Ford-€™s recall number is 19S26. There is lots of information on the internet about this concern. I can-€™t understand why Ford Fusions from 2013 thru 2016 are involved in this recall but not all of them since all the steering racks on the Ford Fusions are of the same design. It-€™s a very costly repair if the owner can not get assistance from Ford. Please look into this matter. Thank you

- Chippewa Lake, OH, USA

Steering Rack was faulty in the car, causing there to be no powersteering which makes the vehicles extremely hard to maneuver while in motion. hill assist and traction control warnings popped up and vehicle makes electronic like noises as you turned the wheel. Vehicles has been taken to an independent service center and issue has been confirmed. Looking at various forums, message boards, and speaking with my mechanic this is not an uncommon issue with Ford vehicles.

- Antioch, IL, USA

Driving along around town and the power steering suddenly went out causing the car to steer very hard.

- Marion, IA, USA

The contact owns a 2015 Ford Fusion. The contact stated while driving and making a turn in the driveway, the steering wheel locked. There were no warning lights illuminated. The contact turned off and restarted the vehicle; however, the failure persisted. The vehicle was towed to the dealer where it was diagnosed that the steering gear box bolt was fractured. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 71,000.

- New Bloomington, OH, USA

My car has approximately 97,000 miles on it. For the last 6 months, I've been getting alerts on my dashboard ("Service Advance Trak", "Hill Start Not Available", and one or two others). This happens at slow speeds and fast also when turning. When these alerts start, I lose power steering. I've also noticed that when I apply brakes at slow speeds, the ABS engages for a few seconds. I was told by the dealer that I needed a new battery but that was not the issue. I was driving with my kids in the car and it happen mid driving on the highway. I almost got into a serious accident but was able to gain control in enough time to steer out the way. This is a very dangerous issue and I see that it has been recalled but only on vehicles up North due to possible salt and water erosion with the snow. Now the dealership is suggesting to replace it costing 1800. This is absolutely ridiculous.

- Jacksonville, FL, USA

The contact owns a 2015 Ford Fusion. The contact stated while driving 50 MPH, the power steering assist failed and the contact had to manually steer the vehicle. The dealer was made aware of the failure and scheduled an upcoming appointment for diagnostic testing. The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The contact related the failure to NHTSA Campaign Number: 19V632000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 70,100.

- Bridgeport, WV, USA