10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 51,977 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 15 MPH, the vehicle experienced a loss of power steering and the steering wheel seized. The "Power Steering Service-?? message was displayed. The contact stated that she was able to drive the vehicle back to the residence. The contact made a local dealer aware of the failure, but the vehicle was not diagnosed or repaired. The contact was made aware of NHTSA Campaign Number: 19V632000 (Steering) however, the VIN was not included in the recall. The manufacturer was made aware of the failure and the contact was advised to file a complaint with the NHTSA hotline. The approximate failure mileage was 109,000.
- West Des Moines, IA, USA
The contact owns a 2015 Ford Fusion. The contact stated that while turning the steering wheel at slow speeds, there was an abnormal whining sound coming from the vehicle. There was no warning light illuminated. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The contact was also informed that the vehicle was under recall prior for the power steering failure; however, the recall had previously been repaired. The dealer was notified of the failure and an appointment was scheduled to service vehicle. The vehicle was not repaired. The failure mileage was approximately 108,000.
- Oakville, CT, USA
Brake line delaminated - had to replace after brakes went out completely. Paid out of pocket for repair after tow. Power assist steering stopped working abruptly. Had bolts replaced for earlier recall related to salt in states with winter conditions which could cause this exact issue of the power steering to fail. Hill assist is also not working.
- Edina, MN, USA
Even after earlier repair for recall for potential steering failure, exact same problem occured while driving. Significant loss of control. Rack and pinion steering required to be replaced.
- River Forest, IL, USA
The electric steering motor mounting bolts to the steering rack corroded and snapped off causing the vehicle to loose steering. This is a huge safety concern! If this would happen at freeway speeds it would cause a serious accident or even loss of life. Ford Motor Company had a recall for this concern for the same model year we own but Ford Customer Service told me that by the vin number our Ford Fusion was not included in the recall. What had happened is the exact same concern for the recall. At the present time this vehicle we own can not be driven ! I believe Ford-??s recall number is 19S26. There is lots of information on the internet about this concern. I can-??t understand why Ford Fusions from 2013 thru 2016 are involved in this recall but not all of them since all the steering racks on the Ford Fusions are of the same design. It-??s a very costly repair if the owner can not get assistance from Ford. Please look into this matter. Thank you
- Chippewa Lake, OH, USA
Steering Rack was faulty in the car, causing there to be no powersteering which makes the vehicles extremely hard to maneuver while in motion. hill assist and traction control warnings popped up and vehicle makes electronic like noises as you turned the wheel. Vehicles has been taken to an independent service center and issue has been confirmed. Looking at various forums, message boards, and speaking with my mechanic this is not an uncommon issue with Ford vehicles.
- Antioch, IL, USA
Driving along around town and the power steering suddenly went out causing the car to steer very hard.
- Marion, IA, USA
The contact owns a 2015 Ford Fusion. The contact stated while driving and making a turn in the driveway, the steering wheel locked. There were no warning lights illuminated. The contact turned off and restarted the vehicle; however, the failure persisted. The vehicle was towed to the dealer where it was diagnosed that the steering gear box bolt was fractured. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 71,000.
- New Bloomington, OH, USA
My car has approximately 97,000 miles on it. For the last 6 months, I've been getting alerts on my dashboard ("Service Advance Trak", "Hill Start Not Available", and one or two others). This happens at slow speeds and fast also when turning. When these alerts start, I lose power steering. I've also noticed that when I apply brakes at slow speeds, the ABS engages for a few seconds. I was told by the dealer that I needed a new battery but that was not the issue. I was driving with my kids in the car and it happen mid driving on the highway. I almost got into a serious accident but was able to gain control in enough time to steer out the way. This is a very dangerous issue and I see that it has been recalled but only on vehicles up North due to possible salt and water erosion with the snow. Now the dealership is suggesting to replace it costing 1800. This is absolutely ridiculous.
- Jacksonville, FL, USA
The contact owns a 2015 Ford Fusion. The contact stated while driving 50 MPH, the power steering assist failed and the contact had to manually steer the vehicle. The dealer was made aware of the failure and scheduled an upcoming appointment for diagnostic testing. The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The contact related the failure to NHTSA Campaign Number: 19V632000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 70,100.
- Bridgeport, WV, USA
My car has approximately 110,000 miles on it. For the last 6 months, I've been getting alerts on my dashboard ("Service Advance Trak", "Hill Start Not Available", and one or two others). This happens at slow speeds and when turning. When these alerts start, I lose power steering. I've also noticed that when I apply brakes at slow speeds, the ABS engages for a few seconds. I was told by the dealer that it was the engine control module. I had it replaced and reprogrammed. However, the alerts and loss of power steering still happens though not as much.
- Milton, MA, USA
The contact owns a 2015 Ford Fusion. The contact stated the vehicle was repaired under an unknown recall for the steering wheel attachment bolt failure. The contact stated while driving 10 MPH and making a turn, the steering wheel inadvertently locked. There was no warning light illuminated. The vehicle was towed to an independent mechanic who diagnosed that the rack and pinion steering had failed and needed to be replaced. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 176,000. The VIN was unavailable.
- Tampa, FL, USA
The exact problem with the recall 15S14 happened to my 2015 Ford Fusion energi. For some reason mine is not listed even though it fits the dates, make and model of the recall and the exact problem as the recall. I had to have the steering gear motor replaced because the bolts corroded off. Can we get my VIN added and reimbursed.
- Grain Valley, MO, USA
For no reason at all the steering assist fault needs serviced continuously comes on while driving or sitting still making it impossible to steer. Has noticed this is a common problem among Ford vehicles my car has less than 100000 miles on it. There's no rhyme or reason when it happens or any warning. Could make a car crash a very real possibility.
- Jeff, KY, USA
2015 Ford Fusion with 85,000 miles had steering gear fail. Vehicle already had recall for corrosion on steering box bolts. Steering gears are built for 10/12/15 years and this failed in under 6 years. This is unacceptable. My son was driving and the power steering shut down and the vehicle drives as if it doesn't have power steering. The tsc off and tsc indicator lights are lit up on the dash.
- Glasgow, KY, USA
When steering the car in a turn, such as on and off ramps, the steering wheel will jerk in the direction of steering and the (tcs) traction control system light comes on. This began happening after taking the car to the dealership to have a recalled steering bolt replaced. I have taken the car to three Ford dealerships, and none of them can find anything wrong. I took the car to the Ford dealership recently on 2-26-2121 and was told that the steering ball joint needed to be replaced for $610 which I found absurd.
- Smithville, MO, USA
Sudden loss of power steering. Power steering assist fault message on dashboard screen
- Gilbertsville, PA, USA
Power steering makes loud thunking sounds whenever I turn right or left, whether car is moving or stopped. It's coming from the steering rack mechanism itself.
- Webster, NY, USA
While iam driving some time air bags image light up on the speedometer, collision warning will also light up and steering getting tighter.this is happening while iam driving on the streets and some time its happening on freeway too
- San Jose, CA, USA
- Rochester, NY, USA