The contact owns a 2015 Ford Fusion. While driving less than 25 mph, the steering wheel seized. The contact had to restart the vehicle approximately four times before the steering wheel would work properly. In addition, the warning indicators on the steering wheel illuminated. The vehicle was taken to the dealer (healey Ford Lincoln, 2528 route 17M, goshen, NY 10924, (877) 706-3640) where it was diagnosed that the steering wheel failed. The vehicle was not repaired. The manufacturer was contacted and stated that there were no recalls for the failure. The failure mileage was 72,880.

- Newburgh, NY, USA

Recall number:18S20 NHTSA recall number:18V471 on July 20,2018 approximately 3:45am I pulled in a parking lot I put my car in park and went to get out of my vehicle and my vehicle began to roll backwards almost running over my foot as I was exiting my vehicle, I immediately jumped back inside terrified and held my foot on the brake while having an panic attack. I sat for hours holding my foot on the brake because I couldn't breathe and couldn't think when I finally could catch my breath after several phone call attempts I finally got a relative on the phone and asked what to do, they suggested putting my emergency brake on until I could contact my dealership which didn't open until 9:30am. After testing I received a phone call saying the bushings that attach the shifter cable to the transmission had detached from the transmission causing my vehicle to be in park but stuck in reverse causing the vehicle to roll backwards without me knowing because I think it's in park and there's no sign of me knowing it's stuck in reverse except when it started to roll away and almost over me as I was getting out. This has been such an big inconvenience for me this has caused me to miss work from 7/20/2018-7/24/2018 because I had no transportation to work (my commute to work is 1.5 hours), my son was not able to go to childcare, ect. And Ford has offered me no help because they say the replacement bushings aren't even in production yet. Ford is telling me there is nothing they can do because the recall is not active yet so now I have to lose my job, only income, my bills have become delinquent due to me not having transportation to and from work this is not right and Ford should not treat customers this way and should accommodate me until they figure out a solution this recall should have been handled in a more timely manner im paying money for a car and I have no transportation.

- Waldorf, MD, USA

2015 Ford Fusion. Consumer writes in regards to steering wheel safety recall. The consumer stated the keys to the vehicle were stolen and requested information on how to handle the situation.

- Richmond, CA, USA

Dead battery and now have issues with power steering assist!

- St. Petersburg, FL, USA

On July 5th when I got in my vehicle to go to work I tried to start the car and at first it wouldn't start. Tried again and the car started and then many warning lights flashed on the dashboard. Power steering assist fault and traction control on. And told O service immediately.I tried backing out of my garage but steering wheel was completely locked up and unable to steer. Had the car towed to dealership after 5 days was called back and was told the he power steering rack would have to be replaced and the battery was bad too. For a total cost of $2600. From other reports online his happens frequently with Fusion. There was a recall for the steering rack by my model was not included. Only 42,000 miles on car with regular driving and parked in garage when not in use. Vehicle should not have failed this quickly. If I was driving when this happened I would have had not control and most likely would have crashed.

- Highlands Ranch, CO, USA

The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA campaign number: 18V167000 (steering); however, the parts to do the repair were unavailable. The dealer (rivertown Ford, 706-653-7420) was called and confirmed that parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Columbus, GA, USA

The contact owned a 2015 Ford Fusion. While driving 40 mph, the steering wheel detached from the steering column. As a result, the contact crashed into a ditch. The air bags did not deploy. The contact sustained minor bruises and back pain that required medical attention. A police report was filed. The vehicle was towed to an insurance lot where it was deemed a total loss. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

- North Platte, NE, USA

The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA campaign numbers: 16V875000 (seat belts) and 18V167000 (steering); however, the parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called felix sabates Ford Lincoln at (704) 552-2760 (7601 S blvd, charlotte, nc 28273) and was informed that parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available for NHTSA campaign number: 16V875000 (seat belts) and parts distribution disconnect for NHTSA campaign number: 18V167000 (steering).

- Charlotte, NC, USA

2015 Ford Fusion 's' (epas) defect. 50,200 miles on odometer at time of occurrence. Vehicle was stationary. Fusion's 2.5L engine (cold) would not start after being at rest for eight hours. Display depicted "power steering assist fault" and "service advance trac". vehicle would not start, even with (proper) jump. All interior and exterior lighting was very bright. Towed to Ford dealership. I was told by service manager that battery was "going bad" and told of $2086 fix to the epas (alone). I was not previously having any steering issues or concerns. Notified Ford Inc. And was issued a "cas" case number and told to look for an email from them in two days with their resolution decision, if any. I am not optimistic. Vehicle was properly maintained and always garaged. Several of my service visits were at multiple Ford dealerships, so maybe that will help my case. A two thousand dollar repair, on a "garage kept" three year old car, with 50K miles, albeit out of 3/36 warranty, is simply not acceptable. Luckily, no one in my family was injured/killed by this defect. Sadly, Ford's refusal to acknowledge this problem will obviously cost lives down the road, due to epas failure, not to mention future sales.

- Chicago, IL, USA

The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA campaign number: 18V167000 (steering); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Bommarito Ford (675 dunn rd, hazelwood, mo 63042, (314) 895-0600) was contacted and confirmed that the parts were not available after July of 2018 for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- San Charles, MO, USA

The contact owns a 2015 Ford Fusion. The contact stated that NHTSA campaign number: 18V167000 (steering) exceeded a reasonable amount of time for repair. Maxwell Ford (5000 South frontage road, austin, Texas 78745, (512) 443-5055) stated that parts were unavailable. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.

- Dripping Springs, TX, USA

The contact owns a 2015 Ford Fusion. The contact stated that the vehicle would veer to the left and there was a loss of power steering ability. The steering assist fault, battery, traction control, and stabilitrak warning indicators illuminated. The vehicle was towed to tri lakes Ford (180 state hwy T, branson, mo) where it was diagnosed that the steering gear was defective and needed to be replaced. The manufacturer stated that the vehicle was included in NHTSA campaign number: 18V167000 (steering). The failure mileage was approximately 96,000. Ford recall number: 15S14, Ford recall number: 18S08. Nhsta recall bulletin:15V250000. Nhsta recall bulletin: 18V167000

- Branson, MO, USA

The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA campaign number: 15V250000 (steering); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Sheehy Ford Lincoln in richmond, Virginia was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Amelia, VA, USA

NHTSA recall 15V250; Ford recall 15S14. I bought this car approximately 3 years ago and they have yet to offer a repair for this recall.

- Fort Worth, TX, USA

The steering wheel has come loose. I have had it tightened at local mechanic but it has come loose again. Mechanic advised the steering wheel bolt had "backed" out. I am concerned the steering wheel will come loose while driving. Date of occurrence below is estimate of first time noticed and the problem is recurring.

- Eudora, KS, USA

The contact owns a 2015 Ford Fusion. The contact stated that the steering wheel was loose. The contact was uncertain if the screw that was holding the steering wheel had come out of place or fractured. The vehicle was not diagnosed by a dealer. The vehicle was inspected by a repair facility from the independent source who sold the vehicle. The contact was uncertain if the vehicle was excluded from NHTSA campaign number: 15V250000 (steering). The manufacturer was notified of the failure months later. The VIN was not available. The approximate failure mileage was 38,000.

- Chicago, IL, USA

The contact owns a 2015 Ford Fusion. While driving 10 mph, the power steering seized without warning and "steering loss, stop safely" appeared on the instrument panel. The contact engaged the reverse gear to correct the failure and pulled the vehicle over to the side of the road. Cella Ford in newbern, North Carolina was made aware of the failure and stated that the failure was under recall, but the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

- Newbern, NC, USA

Steering wheel has become loose. Can easily move up and down and side to side.

- Linden, MI, USA

The steering wheel became loose and has very much play almost about to fall off. It wouldn't surprise me if it did.

- Odenville, AL, USA

The contact owns a 2015 Ford Fusion. After starting the vehicle, the contact discovered that the steering wheel assembly was not secured properly. The steering wheel felt very loose and would move from side to side, and up and down. While operating the vehicle, the steering became more difficult to control due to the failure. The vehicle was not diagnosed or repaired. The manfacturer and dealer were not notified. The failure mileage was 75,000.

- Statham, GA, USA