The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the front passenger-??s side door inadvertently opened with the door ajar light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the door latch failed and needed to be replaced. The vehicle was repaired. The contact stated that a year later while driving at an undisclosed speed, the rear driver-??s side door inadvertently opened. The door ajar light illuminated. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 96,000.

- Mesa, AZ, USA

The contact owns a 2016 Ford Fusion. The contact to stated that the driver-€™s side rear door had malfunctioned and failed to lock securely. The vehicle was taken to the dealer and the door was replaced. The failure reoccurred on the driver-€™s side door. The vehicle was returned to the dealer and diagnosed with a similar failure. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 106,000.

- Naples, FL, USA

The contact owns a 2016 Ford Fusion. The contact stated that the dealer had previously replaced the passenger's side rear door latch assembly; however, the failure recurred on the passenger's side front door. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 170,000.

- Merritt Island, FL, USA

While driving the drivers door came open. This happened to the passenger door about 10 months ago. I check and there is a recall for the safety latch on other 2016 Ford Fusions but not for my vin #. There was no warning it just flew open while making a right turn.

- Las Vegas, NV, USA

The contact owns a 2016 Ford Fusion. The contact stated while parked in a parking lot, the latch inside the door failed to latch securely and the door failed to close as needed. The contact drove to a local mechanic and the vehicle was diagnosed with a faulty interior door latch. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 73,540.

- El Paso, TX, USA

The contact's wife owns a 2016 Ford Fusion. The contact stated that the front driver-€™s side door and rear passenger-€™s side door failed to close and lock securely. The vehicle was taken to the dealer who diagnosed that the door actuators had failed, and the failure was related to NHTSA Campaign Number: 20V177000 (Latches/Locks/Linkages). The dealer also advised the contact that he would be responsible for the cost of the repair because the VIN was not included in the recall. The manufacturer was notified the failure but referred the contact to NHTSA. The vehicle was not repaired. The approximate failure mileage was 117,600.

- Gainesville, FL, USA

My driver side door will not close. I noticed this when I tried to shut the door and it just bounced open. No Warning! I do not feel safe driving around, knowing my door can open and have myself flung from the vehicle. Same issue as the 20V177000 recall but somehow my car is not under this recall. I purchased this car in New Hampshire but have lived in Arizona since 2017.I see this recall is due to high temperatures and know this is the issue as I take care to never slam my doors. I-€™ll be taking it to Jim Click Ford dealership for repairs ASAP but I hope to be reimbursed for this in the coming months.

- Tucson, AZ, USA

The contact owns a 2016 Ford Fusion. The contact stated that the front driver's side door latch failed to latch securely. The vehicle was not taken to be diagnosed nor repaired. A dealer was not notified of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 98,016. Consumer stated both driver side door and driver side back door will not lock. Latch is preventing the doors from locking.

- Cleveland, MS, USA

On November 25, 2016 at approximately 5:00 pm, my son opened the door with a defective child safety lock while the car was moving 65 mph on the highway in Maryland. After we quickly pulled over, we were unable to close the door as there was a metal piece blocking the closing mechanism. We called emergency road side services at 5:20 pm and was told a tow truck would bring us another car with an eta of 8:27 pm. Four calls were made up to 10:41pm to find out when the truck would arrive. We were consistently told there was a delay due to holiday traffic. The next morning at 8:03 am, another call was made to determine the status of the issue. We were told the fastest way to get a car would be to go to the local budget rental location but when we arrived we were told they could not give us a car because the computers were down. After multiple additional calls, the service promised to bring a car that afternoon. Finally, 21 hours after the initial call, a replacement car was delivered and the Ford Fusion with the defective child safety lock was returned. This was not only a serious hazard for my family, we lost a day planned with family for the holiday. As a former business traveler of 11 years, this was the worst car rental experience and I would like a full refund for the time, distress, and frustration this caused myself and daily. I shudder to think of what could have happened on that highway and I suggest you add a more thorough safety inspection of vehicles prior to renting them to your customers.

- Jacksonville, FL, USA