10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
43,688 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #6

Apr 102021

Fusion

  • 103,000 miles
I've had the car for about 8 months now. First the seats stopped moving back and forth. No warranty on the car so took it to my local Ford and they said it was off its track. A month later the same problem occurred and they said my seat stopped sending commands to the computer. Now three months later my car randomly started making a loud rattling noise. Got louder every time I started the car. So once again took it to my nearby Ford. They checked it out and said my flex plate has cracked all around and that it would be a $1600 repair. This car is still fairly new. Looked into it and it seems a lot of people are having the same experience and Ford is aware of the malfunction after many complaints but still has not made it a recall. Very upsetting that I will be without a car for a week and have to pay $1600 just to get it fixed when it seems to be a mass problem. Took it to a outside shop and they said they've heard about the problem before and it's more than just the flexplate but there's no one around that can do the job.

- Port Huron, MI, USA

problem #5

Dec 262020

Fusion

  • 125,000 miles
My car seat undercarriage is disattached. I took my car in to a nearby Ford dealership and was told my VIN number was not associated with the recalls. Although my car's VIN did not have a recall, I am having the same issues as everyone else that had a recall. I was unable to adjust my car seat for suitable driving and therefore ended up having an accident. I tried to reach out to several companies in reference to my seat issue. No one could help me bc my VIN number didn't match. I have been trying to get assistance with this issue since 6/2020 but was turned away at platimum Ford in terrell tx. Please have someone to contact me as soon as possible I had a wreck 12/28/20 my airbag did not deploy until after the crash. The force of the air bag broke my husbands arm, I am not pleased with Ford recall procedures because all defects that happened to my car prior to my wreck were being overlooked because my VIN number did not match the recalls list. I feel like just because a car was not manufactured in a certain area and in a certain period of time should all be accepted if a flaw alike what's notified.

- Vidalia, LA, USA

problem #4

Oct 302019

Fusion 4-cyl

  • miles
When I purchased this vehicle or financed it from the dealership I asked for the car fax and noticed there were two safety recalls and asked if they had been fixed and they gave me two computer pieces of plain white print out paperwork that only said serviced recall and that they did all their service paperwork like that now ! I was doubtful until I just checked your site and found 8 unrepaired recalls to my car.

- Brownsburg, IN, USA

problem #3

Jul 152019

Fusion 4-cyl

  • miles
Since the purchase, I have difficulty getting the headrests to sit and stay properly. Also think condensation is getting inside the car from the rear and front windows.

- Brandon, FL, USA

problem #2

Oct 282019

Fusion

  • miles
My backseat is stuck down due to my middle seatbelt being locked and I cannot get it to come back up. The seatbelt is way to tight that there is not way for me to pull it back up.

- Lafayette, GA, USA

problem #1

May 132019

Fusion

  • 34,125 miles
Driver seat (base) moves while driving and (driver side) wiper blades hesitates during medium and fast setting.

- Rochester, NY, USA