10.0

really awful
Crashes / Fires:
10 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
61,088 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2016 Ford Fusion:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #46

Sep 132018

Fusion

  • 76,188 miles
The contact owns a 2016 Ford Fusion. While the vehicle was in the park position with the ignition on, the gear shift locked in the park position. The contact called aaa and it was determined that the transmission cable detached from the vehicle. The vehicle was towed to westway Ford of irving (801 airport freeway, irving, Texas 75062, (972) 584-9033), but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the dealer. The failure mileage was 76,188. The VIN was invalid.

- Richardson, TX, USA

problem #45

Sep 142018

Fusion

  • 78,000 miles
Ford issues two safety recalls in North America 2014-16 Ford Fusion vehicles built at hermosillo stamping and assembly plant between June 2, 2014 and Aug. 31, 2015 select 2013-16 model year Ford Fusion and 2013-14 Ford escape vehicles to replace shifter cable bushings Ford is issuing a safety recall in North America for approximately 550,000 2013-16 model year Ford Fusion and 2013-14 Ford escape vehicles to replace shifter cable bushings. On affected vehicles, the bushing that attaches the shifter cable to the transmission may detach from the transmission. A degraded shifter cable bushing that detaches from the transmission may allow the transmission to be in a gear state different than the gear shift position selected by the driver. The condition could allow the driver to move the shift lever to 'park' and remove the ignition key, while the transmission may not be in 'park, ' with no warning message or audible chime. If the parking brake is not applied, a degraded shifter cable bushing that detaches from the transmission could result in unintended vehicle movement, increasing the risk of injury or crash. Ford is not aware of any accidents or injuries related to this condition. This happen to me and now Ford is not honoring the recall stating it does not apply to my vehicle after investigating which plant assembly made my vehicle by the VIN number it shows...plant city: Hermosillo -- manufacturer: Ford Motor Company, Mexico..

- Warrenton, VA, USA

problem #44

Aug 252018

Fusion

  • 43,000 miles
The contact owns a 2016 Ford Fusion. While stationary, the vehicle's transmission malfunctioned. The contacted stated that the gear shifter erroneously detected that the vehicle was in reverse while it was parked. Jim bass Ford (4032 West houston harte expressway, san angelo, Texas 76901, (325) 949-4621) was made aware of the failure and diagnosed that the shifter cable fractured and needed to be replaced. In addition, the dealer stated that the part would have to be ordered. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact referenced NHTSA campaign number: 18V471000 (power train) as the cause of the failure. The failure mileage was approximately 43,000.

- San Angelo, TX, USA

problem #43

May 012018

Fusion

  • miles
The contact owns a 2016 Ford Fusion. The contact stated that the transmission was in a different gear than the gear that was selected by the contact. After reversing, the contact changed the gear to drive, but the vehicle kept reversing. The vehicle was towed to sunrise Ford (5435 us-1, fort pierce, fl 34982, (772) 461-6000) where the contact was informed that the bushing needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

- Stuart, FL, USA

problem #42

Aug 142018

Fusion

  • 77,256 miles
I went to put my car in reverse to back out of a parking lot and when I went to put it in drive the vehicle did not move from reverse, almost resulting in a crash. I then tried to shift to park and it still remained in reverse. I later tried to shift to park and it still wouldn't shift so I turned it off and tried to turn it back on and wouldn't turn on because the vehicle was not in park. I left it in reverse with the parking brake on and the next morning had it towed to shawnee mission Ford.

- Shawnee, KS, USA

problem #41

Aug 222018

Fusion

  • 55,000 miles
Yesterday, I put my car in reverse to get out of a parking space. When I shifted my automatic into drive, the car continued to back up. I put my car into park to see what was wrong. Although my shifter was in park, my car was stuck in neutral and began to coast forward. I unable to get my car into part. Ford sent me a recall notice that states that this is a problem (safety recall notice 18S29/ NHTSA recall 18V471). I had my car towed to the nearest Ford dealership (bob davidson Ford). The next morning the dealership service department called and I would have to pay $576 to repair the faulty part that is subject to the recall. That makes absolutely no sense. First, why should I have to pay to have an unsafe part put in my car until the correct part is available and why should I pay for any repair of a part that is subject to a safety recall?

- Baltimore, MD, USA

problem #40

Aug 172018

Fusion

  • 45,775 miles
When driving my check engine light randomly turns on, on the freeway, street, turning, etc. And then it says check manual. The car starts shaking and you can't accelerate. In order to get where I need to be I have to pull over constantly and restart the car. I got it checked at auto zone and it said it was the throttle body actuator stuck in the open position. Oh and becomes more difficult to steer the vehicle when the error pops up.

- Romulus, MI, USA

problem #39

Aug 132018

Fusion

  • 63,000 miles
NHTSA campaign number: 18V471000 we had this exact issue, but have not been notified of a recall. We got out at a rest area, when we returned the dash showed us in a different gear then the car was actually in. When at dealership they stated that the part they needed to replace was the same part that was under the above recall, however our VIN number is not showing up"?"

- Kalamazoo, MI, USA

problem #38

Aug 092018

Fusion

  • 86,000 miles
Ford Fusion shifting cable comes off due to bushing being deteriorated causing car to go in reverse while in park. Due to this unofficial recall my car went backwards into a building uncontrollably.

- Lafayette, LA, USA

problem #37

Aug 132018

Fusion

  • 95,000 miles
The contact owns a 2016 Ford Fusion. The contact stated that the gear shifter remained stuck in neutral when shifting from the park position. The vehicle was not able to shift back into park and the emergency brake was activated in order for the vehicle not to roll away. The vehicle was not drivable due to the failure. The dealer cronin Ford (10700 new haven rd, harrison, oh 45030, 1-(513) 367-5300) however the parts were not available for NHTSA campaign number: 18V471000 (power train). A loaner vehicle was not provided. The manufacturer was notified of the failure. The approximate failure mileage was 95,000. VIN tool confirms parts not available.

- Harrison, OH, USA

problem #36

Aug 072018

Fusion

  • 141,114 miles
Transmission popped out of park while being unattended and rolled backwards and struck a parked vehicle. The vehicle was in park when the driver exited the vehicle while working to photograph another vehicle for his job duties. While the driver was outside of the vehicle taking photos, the car popped out of gear and rolled backwards and struck a parked vehicle.

- Costa Mesa, CA, USA

problem #35

Aug 092018

Fusion

  • 66,500 miles
Pulled into driveway at home. The car had stopped, and I went to put it in park from drive. Upon movement the shifter became stuck into reverse and on the dash, it read reverse, but the shifter was pushed up to the (P) park mark. The shifter would not move, and car started to roll backward. The brake pedal was stiff and would not move. I pulled the emergency brake. I later found out it was the shifting mechanism that had broke. The bushing that connects the shifting cable to the transmission brake.

- Cleveland, TX, USA

problem #34

Jul 282018

Fusion

  • 52,504 miles
The contact owns a 2016 Ford Fusion. While driving approximately 5 mph, the vehicle rolled away independently without warning. The vehicle was towed to autonation Ford St. Petersburg (2525 34th St. N, St. Petersburg, fl) where it was determined that it was included in NHTSA campaign number: 18V471000 (power train). The dealer stated that the parts to perform the repair were unavailable. The manufacturer was notified of the failure, but did not assist. The failure mileage was 52,504. VIN tool confirms parts not available.

- Odessa, FL, USA

problem #33

Jul 252018

Fusion

  • 72,000 miles
The contact owns a 2016 Ford Fusion. While the vehicle was parked, it began to roll forward. The contact depressed the brake pedal to stop the vehicle. The contact shifted into park, but the panel displayed drive. There were no warning indicators illuminated. The vehicle was towed to david stanley Ford of midwest city, llc (6601 SE 29th St, midwest city, ok 73110, (405) 733-1611), but was not diagnosed or repaired. The contact was advised to call the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was 72,000.

- Mid West City, OK, USA

problem #32

Aug 052018

Fusion

  • 60,000 miles
Vehicle was stopped and being placed into park from drive. Upon movement the shifter became stuck in neutral. Was able to move to move the shifter to park but vehicle screen read transmission in neutral. Towed the vehicle to camelback Ford and was advised the shifting mechanism had broken. The bushing that connects the shifting cable to the transmission had broken recall 18V471000. Ford refused to replace as VIN was not in the batch affected currently.

- Avondale, AZ, USA

problem #31

Aug 022018

Fusion

  • 74,000 miles
The contact owns a 2016 Ford Fusion. While driving 80 mph, the vehicle hesitated and an abnormal grinding noise was heard when shifting gears. The contact stated that the check engine warning indicator illuminated. The contact called sunrise Buick GMC covington pike at (901) 372-8000 (1800 covington pike, memphis, tn 38128) and was informed to call NHTSA. The vehicle was not diagnosed or repaired. The manufacturer was notified and also advised the contact to call NHTSA. The failure mileage was 74,000.

- Memphis, TN, USA

problem #30

Aug 022018

Fusion

  • 38,000 miles
The contact owns a 2016 Ford Fusion. While driving approximately 70 mph, the vehicle lost acceleration and the wrench icon illuminated. The contact coasted the vehicle to the shoulder of the road. The vehicle was towed to the dealer (packey webb Ford, 1815 ogden avenue, downers grove, il 60515) where it was diagnosed that the throttle body failed and needed replacement. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 38,000.

- Naperville, IL, USA

problem #29

Jul 282018

Fusion

  • 108,000 miles
The contact owns a 2016 Ford Fusion. While the vehicle was parked in the driveway on an incline, it inadvertently rolled away. The contact stated that the passenger jumped back inside the vehicle and stopped it in the middle of the street. After the failure, the vehicle failed to engage in any gear. The vehicle was towed to the dealer (holman Ford turnersville, 3641 route 42 S, turnersville, New Jersey 08012) where it was diagnosed that the shift cable detached and needed replacement. The dealer also stated that the VIN was not included in NHTSA campaign number: 18V471000 (power train). The vehicle was not repaired. The manufacturer was made aware of the failure and case number: Cas-15384719 was filed. The approximate failure mileage was 108,000.

- Sewell, NJ, USA

problem #28

Jul 242018

Fusion

  • 58,828 miles
The contact owns a 2016 Ford Fusion. The contact called on behalf of the driver and stated, that the gear shifter failed to shift out of park. The vehicle was towed to the contact's residence. The vehicle was later taken to autonation Ford tustin (2 auto center dr., tustin, ca 92782, (714) 627-5558), but the failure was not diagnosed. The dealer stated that parts were not available for NHTSA campaign numbers: 18V167000 (steering) and 18V471000 (power train). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified. The approximate failure mileage was 58,828. Parts distribution disconnect for NHTSA campaign number: 18V167000 (steering) and VIN tool confirms parts not available for NHTSA campaign number: 18V471000 (power train).

- Santa Ana, CA, USA

problem #27

Jul 242018

Fusion

  • miles
2016 Ford Fusion S auto transmission shift cable linkage bushing broke, I went to Ford dealership el cajon main street, to ask them if my car under this warranty this said bring your car next week your car not under warranty you have 36800 miles. We will charge you.

- El Cajon, CA, USA

Read the next 20 complaints »