10.0
really awful- Crashes / Fires:
- 9 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 59,434 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
When I was leasing this vehicle the power steering system assault light started coming on then piwer steering stopped working and I had no power steering at all. My transmission also failed. Ford dealer refused to fix it because I was over the lease mileage. I was sent home with the car without power steering and in need of transmission replacement. The mechanic told me to pay the 3.000 to fix it because I was risking my life. The manager said there was nothing he could do under the lease warranty. But it was a lease and I did not have the money for repairs. I later discovered 5 recalls for the car. I was only notified of two, steering and transmission. This was in the past few months when I no longer have the car.. accidents occurred before the steering completely failed. Both involved the car moving without accelerating. It was on a town street at a light both times. I was behind another car both times as well. My car insurance has gone up because of these accidents and I have severe back pain from driving all those months with no power steering. But I had no choice as a single mother working many different locations requiring daily travel. Also, I have to look back for the correct date of when I brought the car for service and was refused repairs by the Ford dealership mechanic department where I leased it, even though the issues were car defects. Therefore, I entered January of 2017, since it was either during 2016 or beginning of 2017 that these issues surfaced. Also, one of these accidents where the car moved without accelerating did mot involve a police report, only the exchange of insurance information. The car speed is not saving in the box below. I was coming to a stop in one accident and was stopped completely during another. This is my best recall of the information.
- North Arlington, NJ, USA
Shifter cable coming loose while parking my vehicle, Ford dealership said there is no recall
- Brawley, CA, USA
The Ford reference number for this recall is 18S20 - replace shifter cable bushings. This recall needs to be expanded to cover all Ford Fusion from 2014 - 2016 that were built between January 1, 2014 - December 31, 2015. Currently the recall only covers the following: 2014-16 Ford Fusion vehicles built at hermosillo stamping and assembly plant between June 2, 2014 and Aug. 31, 2015 unfortunately, my this happen to me recently. My vehicle was manufactured in October 2015 so it was not covered under the recall and cost me $220 to have a plastic bushing replaced. Lucky the day that my car got stuck in reverse was a day I decided to go home instead of to my appointment where I would have parked on an incline where damage would have occurred not only to my car, but to other property, as well as, someone could have been injured or killed. Appears that these bushings are failing at an alarming rate. Demand a recall be extended to cover all Ford Fusion made from all plants from January 1, 2014 - December 31, 2015 for - 2014 - 2016 Ford Fusion
- Warrenton, VA, USA
My shifter cable is detached from my transmission however my vehicle is not included in the current recall.
- Dallas, TX, USA
The contact owns a 2016 Ford Fusion. While the vehicle was in drive, it shifted out of gear without warning. The gear was unable to manually be maneuvered into park. The contact performed an interim adjustment by opening the hood and pushing the lever near the shift cable forward to place the gear in park. Koons Ford (1051 E broad St, falls church, va, 703-241-7250) replaced the bushings connecting the shift cable to the transmission. The vehicle was excluded from NHTSA campaign number: 18V471000 (power train); however, the vehicle exhibited the same failure related to the recall. The manufacturer was notified and stated that the vehicle was excluded from the recall. The manufacturer suggested the dealer repair the vehicle. The vehicle was repaired. The approximate failure mileage was 98,000.
- Broadlands, VA, USA
The contact owns a 2016 Ford Fusion. While the vehicle was in the park position with the ignition on, the gear shift locked in the park position. The contact called aaa and it was determined that the transmission cable detached from the vehicle. The vehicle was towed to westway Ford of irving (801 airport freeway, irving, Texas 75062, (972) 584-9033), but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the dealer. The failure mileage was 76,188. The VIN was invalid.
- Richardson, TX, USA
Ford issues two safety recalls in North America 2014-16 Ford Fusion vehicles built at hermosillo stamping and assembly plant between June 2, 2014 and Aug. 31, 2015 select 2013-16 model year Ford Fusion and 2013-14 Ford escape vehicles to replace shifter cable bushings Ford is issuing a safety recall in North America for approximately 550,000 2013-16 model year Ford Fusion and 2013-14 Ford escape vehicles to replace shifter cable bushings. On affected vehicles, the bushing that attaches the shifter cable to the transmission may detach from the transmission. A degraded shifter cable bushing that detaches from the transmission may allow the transmission to be in a gear state different than the gear shift position selected by the driver. The condition could allow the driver to move the shift lever to 'park' and remove the ignition key, while the transmission may not be in 'park, ' with no warning message or audible chime. If the parking brake is not applied, a degraded shifter cable bushing that detaches from the transmission could result in unintended vehicle movement, increasing the risk of injury or crash. Ford is not aware of any accidents or injuries related to this condition. This happen to me and now Ford is not honoring the recall stating it does not apply to my vehicle after investigating which plant assembly made my vehicle by the VIN number it shows...plant city: Hermosillo -- manufacturer: Ford Motor Company, Mexico..
- Warrenton, VA, USA
The contact owns a 2016 Ford Fusion. While stationary, the vehicle's transmission malfunctioned. The contacted stated that the gear shifter erroneously detected that the vehicle was in reverse while it was parked. Jim bass Ford (4032 West houston harte expressway, san angelo, Texas 76901, (325) 949-4621) was made aware of the failure and diagnosed that the shifter cable fractured and needed to be replaced. In addition, the dealer stated that the part would have to be ordered. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact referenced NHTSA campaign number: 18V471000 (power train) as the cause of the failure. The failure mileage was approximately 43,000.
- San Angelo, TX, USA
The contact owns a 2016 Ford Fusion. The contact stated that the transmission was in a different gear than the gear that was selected by the contact. After reversing, the contact changed the gear to drive, but the vehicle kept reversing. The vehicle was towed to sunrise Ford (5435 us-1, fort pierce, fl 34982, (772) 461-6000) where the contact was informed that the bushing needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
- Stuart, FL, USA
I went to put my car in reverse to back out of a parking lot and when I went to put it in drive the vehicle did not move from reverse, almost resulting in a crash. I then tried to shift to park and it still remained in reverse. I later tried to shift to park and it still wouldn't shift so I turned it off and tried to turn it back on and wouldn't turn on because the vehicle was not in park. I left it in reverse with the parking brake on and the next morning had it towed to shawnee mission Ford.
- Shawnee, KS, USA
Yesterday, I put my car in reverse to get out of a parking space. When I shifted my automatic into drive, the car continued to back up. I put my car into park to see what was wrong. Although my shifter was in park, my car was stuck in neutral and began to coast forward. I unable to get my car into part. Ford sent me a recall notice that states that this is a problem (safety recall notice 18S29/ NHTSA recall 18V471). I had my car towed to the nearest Ford dealership (bob davidson Ford). The next morning the dealership service department called and I would have to pay $576 to repair the faulty part that is subject to the recall. That makes absolutely no sense. First, why should I have to pay to have an unsafe part put in my car until the correct part is available and why should I pay for any repair of a part that is subject to a safety recall?
- Baltimore, MD, USA
When driving my check engine light randomly turns on, on the freeway, street, turning, etc. And then it says check manual. The car starts shaking and you can't accelerate. In order to get where I need to be I have to pull over constantly and restart the car. I got it checked at auto zone and it said it was the throttle body actuator stuck in the open position. Oh and becomes more difficult to steer the vehicle when the error pops up.
- Romulus, MI, USA
NHTSA campaign number: 18V471000 we had this exact issue, but have not been notified of a recall. We got out at a rest area, when we returned the dash showed us in a different gear then the car was actually in. When at dealership they stated that the part they needed to replace was the same part that was under the above recall, however our VIN number is not showing up"?"
- Kalamazoo, MI, USA
Ford Fusion shifting cable comes off due to bushing being deteriorated causing car to go in reverse while in park. Due to this unofficial recall my car went backwards into a building uncontrollably.
- Lafayette, LA, USA
The contact owns a 2016 Ford Fusion. The contact stated that the gear shifter remained stuck in neutral when shifting from the park position. The vehicle was not able to shift back into park and the emergency brake was activated in order for the vehicle not to roll away. The vehicle was not drivable due to the failure. The dealer cronin Ford (10700 new haven rd, harrison, oh 45030, 1-(513) 367-5300) however the parts were not available for NHTSA campaign number: 18V471000 (power train). A loaner vehicle was not provided. The manufacturer was notified of the failure. The approximate failure mileage was 95,000. VIN tool confirms parts not available.
- Harrison, OH, USA
Transmission popped out of park while being unattended and rolled backwards and struck a parked vehicle. The vehicle was in park when the driver exited the vehicle while working to photograph another vehicle for his job duties. While the driver was outside of the vehicle taking photos, the car popped out of gear and rolled backwards and struck a parked vehicle.
- Costa Mesa, CA, USA
Pulled into driveway at home. The car had stopped, and I went to put it in park from drive. Upon movement the shifter became stuck into reverse and on the dash, it read reverse, but the shifter was pushed up to the (P) park mark. The shifter would not move, and car started to roll backward. The brake pedal was stiff and would not move. I pulled the emergency brake. I later found out it was the shifting mechanism that had broke. The bushing that connects the shifting cable to the transmission brake.
- Cleveland, TX, USA
The contact owns a 2016 Ford Fusion. While driving approximately 5 mph, the vehicle rolled away independently without warning. The vehicle was towed to autonation Ford St. Petersburg (2525 34th St. N, St. Petersburg, fl) where it was determined that it was included in NHTSA campaign number: 18V471000 (power train). The dealer stated that the parts to perform the repair were unavailable. The manufacturer was notified of the failure, but did not assist. The failure mileage was 52,504. VIN tool confirms parts not available.
- Odessa, FL, USA
The contact owns a 2016 Ford Fusion. While the vehicle was parked, it began to roll forward. The contact depressed the brake pedal to stop the vehicle. The contact shifted into park, but the panel displayed drive. There were no warning indicators illuminated. The vehicle was towed to david stanley Ford of midwest city, llc (6601 SE 29th St, midwest city, ok 73110, (405) 733-1611), but was not diagnosed or repaired. The contact was advised to call the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was 72,000.
- Mid West City, OK, USA
- Marmet, WV, USA