10.0
really awful- Crashes / Fires:
- 4 / 3
- Injuries / Deaths:
- 0 / 1
- Average Mileage:
- 32,577 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
While driving trying to make a turn...my steering wheel jerked and I almost ran into a parked car because my power steering just all of a sudden failed!!! how does that..just happen? so my power steering assist and my service advanced trac light came on.. after this happened..! unacceptable..I take good care of my vehicle..so I see there were a whole lot of complaints of this happening...and would like Ford dealer to rectify this problem immediatly...this is unsafe. Im in Chicago.
- Chicago, IL, USA
When driving my 2016 Ford Fusion, the Transmission Not In Park light comes on without any other warnings. This is unsafe because it stops accelerating. Most times I'm on the freeway. This is a safety issue that has been happening for about 2 years now. The dealerships tell me that they can't fix it because the safety issue does not occur when they have the vehicle and cant read any codes. One Ford dealership sold me a radiator and told me that was the issue. A different Ford dealership told me that it has nothing to do with the radiator. No one seems to be able to repair this safety problem that I am experiencing. Another Ford dealership told me that there is a recall but my VIN Number does not fall in that recall. How can I get my vehicle associated with the recall and have it repaired. I feel so unsafe driving especially in construction zones where I am unable to pull over. Once I coast across traffic to pull off the road I stop the engine. It starts right back up. This is unsafe. No vehicle should stop accelerating while driving. The service lady at the dealership where I purchased the vehicle stopped returning my phone calls. How can this safety issue be rectified as soon as possible. I feel very unsafe driving this vehicle.
- Farmington, MI, USA
Our camera cuts in and out. We took it to Ford initially to run a diagnostic but they killed our battery doing the test and never finished. Now the camera is showing things opposite..our mailbox is on our right backing out but camea shows left. Same when a car pulled to our right but camera showed left and caused us a scare. Completely unreliable. It cuts off/on constantly when using it to back out and sometimes doesn't beep.
- Columbus , GA, USA
The engine coolant leaked into the cylinders as a result the car had rough idles and startups with overheating issues as well we dying on me completely while driving. Confirmation on coolant leak by big o tires, solution is new engine. There was a cylinder 3 misfire code with the check engine light.
- Kansas City, MO, USA
When driving vehicle on warm starts, vehicle stalls and engine loses power. Warm start means any time vehicle was driven, turned off, and then restarted after less than 30 minutes of being turned off. For example, when fueling at a gas station, or making a quick errand into a store or fast food restaurant. One once occasion, vehicle also stalled after shifting to drive after an extended period of idling (approx. 20 minutes - was idling hoping to avoid stall when beginning to drive again). In general, vehicle will start (but may need a few tried before turning engine over), and idles at 500 RPM, rather than expected 1000 RPM. On acceleration, when vehicle reaches 2500 RPM or greater, needle drops to 0 and vehicle shuts off while driving. On some occasions, vehicle will also stall/shut off when decelerating as well (particularly in parking lots or instances when one may drive and stop/slow frequently). I took vehicle to mechanic and learned that turbo charger was leaking oil into throttle body - both were replaced by mechanic, but issues persisted. The vehicle stalls while driving, putting the safety of myself, my passengers, and other vehicles at risk in case of collision due to sudden stall. The vehicle has been taken to my local mechanic as well as the Ford dealership - in both cases I was advised that the check engine light was not on, and that there was nothing they could do until the light came on or vehicle was stalling consistently. The vehicle is now stalling consistently, however dealer informed they are not able to do anything because the engine light is still not coming on. The dealer did confirm they were able to reproduce the issue, and my local mechanic also confirmed reproducing the issue. These problems began on or around January 5, 2023 and vehicle was first assessed by local mechanic on January 11, 2023.
- Tampa, FL, USA
The contact owns a 2016 Ford Fusion. The contact stated that he was unable to unlock the vehicle manually. The dealer was contacted and informed the contact of an alternative way of unlocking the vehicle. The contact stated that after successfully unlocking the vehicle, the vehicle failed to start. The dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
- Dallas, TX, USA
My trunk keeps opening on it's own. With the keys on me, not in my hands. Without the keys on me. While driving, while not driving, just completely at random. My trunk is continuously opening. From my research this seems to be a pretty common thing for this make and model of car, and I think it's time that it be recalled and fixed. It's not safe from a driving standpoint nor a personal safety standpoint.
- Kaukauna , WI, USA
Electronic systems in my car just slowly stopped working
- Carrollton, GA, USA
Temporarily Lost communication with the Climate System. When this error appears on the dash the following doesn-??t work: AC and Heat are shut off completely. None of the controls on the bottom half of the center console panel work. This includes the heated seats, radio knobs, or any climate control button, rear defrost doesn-??t work. The climate control quadrant, the lower right, on the touch screen doesn-??t work. The outside temperature doesn-??t work. The control buttons on the door don-??t work, can-??t adjust mirrors, seat recalls or control the windows. When there is no AC and can-??t lower the windows, this is very bad in the summer can cause heat stroke. Bad in the winter can-??t keep the windows free of ice. Happens very sporadically, even while driving it turns off. So far, the trouble shooting seems to indicate a wiring harness under the driver seat as the problem. Numerous owners have reported this problem. The dealers have not been able to resolve the issue. Even after paying 1000s of dollars.
- Omaha, NE, USA
While driving on the road the trunk opens up by itself. The Ford dealership continues to be unable to fix the issue and it has happened several times.
- Austin, TX, USA
I have a silver 2016 ford fusion the problem is the latching from driver door and rear right side door. I take very good care of my cars for this to happen twice is not my doings but the car. I was off to do some errands I opened my driver side door I got in and closed the door and it shut completely I started to drive off I came to a stop where I was turning right, when I turned right my door opened and I almost crash to a car that was coming straight. I fixed the door latch then a couple weeks later the same thing happens to the rear right side door thankfully there was no car or objects near me i could have crashed into.
- Bakersfield , CA, USA
The APIM on my 2016 Ford Fusion Energy is, as per the local Ford dealership service department, refusing to take software updates provided by Ford rendering the instrument control cluster inoperative on an intermittent basis. This means that at the least from my personal experience the backup camera (to me, a safety issue), radio (inconvenience), navigation (inconvenience), bluetooth/phone (dialing, hands free - to me, can be a safety issue), and some climate/HVAC functions (inconvenience), do not work. I do not know if the collision avoidance system is also affected. Please see NHTSA Campaign Number: 15V406000 for similar issues for different Ford models. The question here is that Ford is offering a software update for free, but the software as written is not capable of updating the APIM in my car. If Ford agreed to fix an earlier APIM problem with other models with a free software update, and the software update does not install properly on Ford equipment rendering useless safety-related functions, does the consumer then have to pay for the fix? I have asked the service department at the dealership to provide me with the module. I confirmed with national Ford Customer Service that Ford is unwilling to offer any support for parts (about $700) and/or labor (about $600) for a version of the APIM that will take the software update as written (we hope). I did attempt Ford's instructions for updating software and was not successful; the dealer confirmed that their efforts to update the software after several tries were not successful either. I attach a photo of the first error message received when the problem started. Please see other NHTSA complaints that appear to be related, although I do not know if software updates worked in those instances - 11321932, 11300724, and 11052887. Please also see the comments on Ford APIM issues from customers posted on the following website: https://www.vehiclehistory.com/articles/ford-apim-recalls-you-need-to-know-about
- San Carlos, CA, USA
Over the last few months, the trunk has been opening randomly - this has happened while parked in the driveway, reversing out of the driveway and also while driving. Sometimes when I close the trunk, it stays shut. Other times, it just pops back open and I can hear to mechanism whirring to unlatch.
- North Scituate, RI, USA
All the exterior lights went out. None of them will come on.
- Ridgely , MD, USA
Soon after purchasing this vehicle the Bluetooth and phone links quit working. I researched and found an abundance of complaints regarding this issue. After contacting dealer and manufacturer I was basically told tough luck on this $1100 repair. In my opinion this is a safety issue since not being able to talk hands free can increase driver distraction. Furthermore; several states have enacted laws against hand held phone calls. Since this is an advertised feature, Ford should step up and correct this issue!
- Bladenboro, NC, USA
Recall notice 22S43 / NHTSA Recall 22 V413 Car rolls when in park with brake on. Now my car won-??t start at all. I don-??t know if they are related. I need to know because I can-??t waste any money if I don-??t have to.
- Blacklick, OH, USA
Recall on the shift cable caused my vehicle to completely stop working/ moving while I was out with my son. No notification was ever giving to me in regards to this problem. This has caused so many issues, specially not given a rental car to be able to to move around. My vehicle is not drivable all because of a recall from Ford company. Ford refuses to provide a rental or any assistance. Being a single mother, Making it hard for me to go to work or even see my kids.
- Dallas, TX, USA
Three of four door locks have malfunctioned. As well as electric driver side seat. We have fixed two at our expense, they are obviously defective. Unable to lock doors, a person could fall out. Dealer has confirmed issue and has attempted to get Ford to take responsibility. Has not been confirmed by police, etc No warning lights. Similar vehicles have had same issue and have been recalled. I don-??t think we should have to pay for this expense when there is a known issue. We are requesting that this lock gets repaired and we are reimbursed for other two locks to be reimbursed. Thank you for your time. Vickie
- Bryan, OH, USA
-??Temporarily Lost communication with the Climate System-?? when this appears on the dash, AC won-??t turn on, windows won-??t roll up or down, defrost doesn-??t work, nothing on the dash works except hazard lights, doors won-??t lock, can-??t adjust mirrors. Happens very sporadically, coincidentally when it starts to get hot (80? and above)
- Ekron, KY, USA
- Las Vegas , NV, USA