When the steering wheel is turned all the way to either side, multiple alarm sounds go off in the vehicle including loss of power steering, loss of reverse sensors, loss of hill assist and loss of stability control. This occurs anytime the wheel is fully turned, either stationary or moving. This occurred 2 years ago in the same vehicle and they replaced the computer, after not finding any other issue. Now it is occurring again, same symptoms, same cause. A video can easily be sent if requested.

- Hughestown, PA, USA

Was driving down the road when my car starting driving strange, very rough. Then the climate control system was completely grayed out and a message popped up on my dash 'temporarily lost communication with climate system' while this error message is up, the windows won't go down or up, A/C or heat won't turn on, dash doesn't work at all, doors won't lock or unlock. Very unsafe!

- Brandenburg, KY, USA

My car was serviced by koons Ford in balt, md from May 26th-28th to address a recall that required removal of my engine. After the repair, my car sat in my parking space at home the whole weekend due to covid-19. On the following Monday, June 1st, my car engine exploded on I83 while my husband was using my car to go to work. My car was completely engulfed in fire and totaled. Fortunately, my husband was able to quickly get my car to the side of the road as the cabin started to fill with smoke and jump out. Koons Ford told me that they would "shrink wrap" my car at the lot the police had it towed to and bring it back to "investigate how the fire started." They lied and then told my insurance company that they did not cause the fire. In addition, while I was there waiting in their lobby, they told me they would "get me a rental" in the meantime while they investigate. Not only did they lie and imply I was responsible for causing the fire, they tried to stiff me for the cost of the rental. Only after I pushed back, they finally paid the rental bill. My insurance company has paid for the cost of my lost car which I now am bearing additional costs in my insurance coverage. My car had only been serviced by koons Ford and was not experiencing any problems prior to them working on the recall. I have been without a car going on 2 months now as I cannot afford to take on another 4-6 years of car payments as I was closing on a new home at the same time the fire happened. I reached out to fmc and they said they would have someone from customer service contact me which ended up to be yet another lie.

- Sumter, SC, USA

The contact owns a 2016 Ford Fusion. The contact stated that while driving at various speeds, the radio and air conditioning unit became inoperable. Additionally, the window switch locked independently without warning. The vehicle was turned off and restarted however, the failure was not remedied. The contact stated that the failure was independently remedied after allowing the vehicle to remain idling. The vehicle was taken to robinson brothers Ford (11455 airline hwy, baton rouge, la 70816, (225) 293-8900) however, the mechanic was unable to duplicate the failure or provide a cause for the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 50,000.

- Baton Rouge, LA, USA

Electronic warning that the power steering is no longer functioning property, epa light flashing on and off, and stated that there was an issue with the rear park aid. My car has less than 30K miles and it happened multiple times driving both locally and highway miles. Typically will occur after driving for more than 5 minutes, problem can be fixed by putting vehicle in drive and rotating wheel all the way in both directions and then restarting vehicle. Problems is recurring though and has happened multiple times in the past 3 weeks. Problem causes steering wheel to become extremely difficult to turn and leads to issues maneuvering the vehicle. Very dangerous especially when trying to make any turns. I am bringing my car into be serviced tomorrow as it is very dangerous to drive, will have further documentation after that.

- Island Park, NY, USA

Vehicle was purchased brand new and within 9 months the motherboard crashed and had to be replaced. Since that, the car has turned off while stopped at a stoplight (vehicle was in drive and at complete stop), bluetooth does not connect at times, radio turns on and off, ac/heat turn on and off and the display blinks. There is a noise in the floorboard where the motherboard was replaced and was told there is nothing they can do about it and there are no issues with the system. A recall was issued for lug nuts in 2019 and all were replaced. When asked if they could be replaced with a different type, was told no, they would be replaced with the same ones - that were recalled. Since the replacement, those lug nuts have swelled and had to be taken to the dealership for removal. 3 were unable to removed and was told there was nothing more they could do.

- Midlothian, VA, USA

When I went out to my parked car in the driveway this morning, all of my windows were down. At first, I had thought that someone had broken into my car, and I looked for broken glass, signs of forced entry, and my belongings to be strewn all over my car. However, there was none of the above. My car was just as it had been when I left it around 7:00 pm the night before, and nothing had even been misplaced from where I had left it. I was completely flummoxed, until I do a google search for 2016 Ford Fusion electrical problems, and saw that there were a number of people that reported various electrical problems with my particular model that resulted in their car's windows rolling down without cause. This is the first time this has happened to me, thankfully, but I can't risk this happening again, especially when there's inclement weather.

- Stone Mountain, GA, USA

The contact owns a 2016 Ford Fusion. The contact stated while driving 25 mph, the power steering assist warning light illuminated and the steering ceased. The contact stated that it was difficult to maneuver the vehicle. The vehicle was towed to hennessy Ford Lincoln atlanta located at 5675 peachtree industrial blvd, atlanta, ga 30341, (470) 602-2073, where it was diagnosed. The contact was informed that the steering rack and parking sensor needed to be replaced. The contact vehicle was included in NHTSA campaign number: 18V167000 (steering). The vehicle was not repaired. The manufacturer was not informed of failure. The failure mileage was 93,000.

- Atlanta, GA, USA

Vehicle apim failed. This is considered to be the handsfree option for cell phone use, steering whell conttols, and cell blue tooth option.

- Avon, IN, USA

All of a sudden when I was driving the power steering went out. The traction control also went off and will not come back on. I was on the highway when this happened and it will not come back on.

- Stanwood, IA, USA

Dash code appeared reading unable to communicate with climate control in turn rendering all touch screen applications and the ability to control any and all of the vehicles right side to function. ( windows, doors, locks, etc.) this happened while driving on city streets and highway

- Cape Coral, FL, USA

My car will shut down and lose all power without notice when I'm at highway speeds. A comment comes on the dash that says something like " transmission is not in gear" or something like that. I'm not sure of the exact words because whenever it does it I'm looking to get to the far right lane so I can come to a complete stop on the side of the highway to come to a stop, put the car in park, turn it off then turn it back on. It's so dangerous to have the car lose all power going 70 mph. I really think something needs to be done on this before someone gets killed. This has happened probably 5 different times in the past few months. I don't have the exact dates when it's happened but the last time it did I was traveling in Kansas City and thought I was going to cause a large accident trying to get my car over to the shoulder without power.

- West Des Moines, IA, USA

This is the 4th time this issue has occurred. While driving, my ac kicks on with no warning and I loose all power to my car. It shuts down. This is extremely dangerous and I see several people complain about it and nothing has been done at this time. No resolution can be found for the problem. My car shuts off on its own and the only warning I get is knowing when my radio cuts out and my ac kicks on, get to the breakdown lane because my car is shutting down.75 mph on the busy highway.

- West Haven, CT, USA

While I was driving there were a issue that the turning left and right directional weren't working. Nothing would come to the hud in the vehicle no blinkers neither sound. I assumed it's an electrical problem, also the controls from the steering wheel doesn't work aswell. I've taken it to the dealer and they had found nothing. This is a very dangerous defect, due to a scare of the steering wheel not functioning again and while driving around the blinker won't activate when its suppose too.

- Camden, NJ, USA

My Ford Fusion 2016 is having a bad issue and it is a dangerous one. So I was driving around with my grandmother and siblings, we had stopped by the supermarket to get some food. And when I finished parking my vehicle both driver and passenger door has opened except for the two rear doors my siblings couldnt get out the car if the handle is pulled outside of the rear door. Its a very dangerous thing because imagine if in a car crash and someone is sitting in the rear sit how are they going to open the door!?. this need a fix.

- Camden, NJ, USA

Attempted to start vehicle, would not start. Removed trim and found that there was a wiring issue from the battery junction box (bjb) to the starter. Found wiring and connector corroded. Technician had to clean connector, repair/replace wire, apply di-electric grease. Vehicle was stationary at time issue was discovered.

- Kenosha, WI, USA

2016 Ford Fusion making loud rattling noise from engine. No check engine light ever came on, but Ford saying engine is catastrophic engine failure. Connecting rod in piston broke loose. How does no check engine light ever come on? this could have killed me on the highway. How does a 3 year old car with 128,000 (mostly highway) miles go into catastrophic engine failure? car has been meticulously maintained.

- Beverly, MA, USA

This is a recurring problem which has now happened 4 times. The entire electrical system goes down. The dash goes dark, the A/C does not work, the turn signals don't work, the doors and windows will not work and I cannot even get out of the car. It does not help to turn off and restart the car, everything will start working eventually on its own. I can steer and brake, but that is all. This last time I was on the interstate and was frightened that I would be hit before I could get on the shoulder. When I took it in, as usual, they could not find the problem. It was suggested that I contact Ford for a replacement vehicle. They denied my request, saying I was outside the time period for filing. The case number is fma cas-22012807. I bought the car at raceway Ford in hartsville, SC, where I resided, in March of 2016. I first had trouble with it in June, 2016 and took it in. The again in December, 2016 and January, 2018. I have since moved to des moines, ia and had the same problem again in July, 2019. The car has less then 19,000 miles and I feel very dangerous. In January, 2018 they told me that they replaced the entire computer system but the problem is still there. I hope there is something that the NHTSA can help with.

- Des Moines, IA, USA

I was driving down the highway and my engine lost power. My car would not accelerate. I could not even go the speed limit. The dealer had to replace the throttle body. Ford was changing these out through their own recall but that ended years ago. This problem is very popular over the Ford models and could wind up killing somebody when the engine cuts out. Ford is not standing behind the safety of their customers and I feel the NHTSA needs to step in and make this a mandatory recall. Someone is going to die from this and it is all across all their makes.

- Gaithersburg, MD, USA

The contact owns a 2016 Ford Fusion. After leaving the office and walking to the vehicle, the contact heard music playing in the vehicle even though the keys were on her person and the vehicle was still locked. Additionally, on occasion, the air conditioner, lighting, and radio would activate independently with the ignition in the off position and the doors locked. The vehicle was taken to koons Ford of baltimore (located at 6970 security blvd, windsor mill, md 21244, (410) 298-3800) where it was diagnosed that the battery needed to be replaced due to severe battery drainage. Also, the water pump needed to be replaced. The battery and water pump were replaced, and the power train control module was updated; however, the failures recurred. The manufacturer was notified of the failures. The approximate failure mileage was 69,084. The VIN was not available.

- Baltimore, MD, USA