10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 39,016 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Upon start up of the vehicle the vehicle sputtered. I would give it some gas and then a large grey cloud of smoke come out the exhaust.
- Sidney, OH, USA
The APAM system which controls the blue tooth speaker phone access has quit functioning and FORD offers no solution. This is a safety hazard since several states have outlawed holding a cell phone for calls. A vehicle this age should not have experienced this type of failure and the cost of repair is rather large.
- Bladenboro, NC, USA
After owning this fusion my dashboard is severely warping I-??m assuming due to outside summer temperatures. It-??s caused it to warp in a way that my windshield defroster is lacking to clear my windshield of any condensation, my HUD collision warning light and passenger airbag light are not being visible at all times when driving.
- Grand Junction , CO, USA
When we put the car into reverse there are times the transmission jerks a bit.
- Aurora , MO, USA
Automatic Trans Shift Cable. I put my car into reverse and was backing up- I then shifted into drive and my car started rolling backwards still. I had to slam on my brakes and use my braking brake to stop my car from rolling backward. This was very dangerous and it scared me!
- Murfreesboro, TN, USA
The bushing that attaches the transmission shifter cable to the transmission has degraded causing the bushing to detach from the transmission.
- Choctaw , OK, USA
While in motion, the trunk of this vehicle pops open randomly roughly once a week. It completely unlatches while the vehicle is locked and gives an alert that the trunk is open.
- Tehachapi, CA, USA
While I am driving, the "Service AdvanceTrac" light comes on and flashes between these two error messages: "Hillside Start Assist Not Available" "Check Rear Park Aid" While these lights are flashing, the ABS light, airbag light, and the stability control light all come on and stay on, as well as the power steering goes out. This happens at random times, driving on expressways, in local stop and go traffic. In addition, the times the lights are not blinking and power steering is out, the brake pulses when you use it as if the ABS system was triggered- but for no reason. The road is fine, driving conditions are perfect--- no reason at all for it to happen. I bought the car from Dana Ford in August 2020 and brought it in over 6 times for this problem. Dana Ford had my car for well over 6 of the first 9 months I had it, and it was never fixed while under warranty. They claimed when they took it on a test drive, there was no problem, even though they told me they can see all the error messages the car gives on their computers and even though I have many many pictures and videos of the problem. I"m driving around with kids in the car, and my steering goes out, and if that isnt happening, my brakes are pulsing and skipping. Dana Ford jerked me around until my warranty was up---never fixing it.
- Staten Island, NY, USA
seatbelt and airbag lights won-??t go off, constantly dinging. code reader says there-??s an issue with my restraint system
- Baldwinsville, NY, USA
I was driving on the highway and as I was making a turn on an off-ramp, my passenger side door swung open and almost hit a person on a bike. I immediately pulled over to check on the young man. As I tried to secure the door, it appears the door will not latch and secure itself. The door was latched and secured. I had no warning lights or notifications. The door latch just gave way and stopped working.
- Middleburg, FL, USA
While driving to get into an Interstate Highway, the car key was tapped and suddenly the car engine shut off, panel blacked out and showed a message -?? Transmission not in park-??. Tried to accelerate and was not able since car was already moving I had enough acceleration to pull over if not probably i would cause an accident.
- Zephyrhills, FL, USA
Driver side safety door lock latch gave out and door does not close to lock. Door opened in the middle of traffic. Used a rope to tie door closed in inside but door ajar light comes on still. Will not lock closed. They have recalls on this same problem just not my vehicle even though it-??s the same part. Safety Rear left cross traffic sensor just gave out and flashes code on dash now. Will not sense vehicle approaching on drivers side now as well.
- San Tan Valley, AZ, USA
When I put my car in reverse, the image displayed for the backup camera is inverted. Ex. If a car is on my right side, it will display that it is on the left side on the screen. It has been doing this for over a year and only seems to work maybe 1/50 trips, in particular when it is extremely cold. Newer fords have been recalled for this error as it is a major safety hazard when reversing.
- Milton, WV, USA
During a tire repair at COSTCO (12/15/21) and a tire rotation at Big O Tires (1/24/22), all the lug nuts were difficult to remove and showed damage/warping. I had to purchase replacements for safety and future removal ability. I have the receipts and both dealers can be contacted for corroboration.
- San Clemente, CA, USA
Trunk is randomly opening on it's own.
- Utica, KY, USA
There was a recall for the bushing on the shifter cable for 2013 - 2016 Fusions with a 2.5L engine under recall number 19S15. My vehicle is a 1.5L engine and this bushing failed Thursday 10/28/2021. I never found the part to see how it failed. My wife tried to put the vehicle into park and heard a noise and the shifter went into park but the transmission did not (due to the cable not being attached). I was able to diagnose the issue after a while. I called the Ford dealer I use and they advised that the recall had been addressed. I later found out that this was not the case as the part was not recalled on my car. I was able to replace the bushing but feel this is a huge issue with all of these bushings. The part number is DG9Z 7K340A and is $1.17.
- Lavon, TX, USA
The contact's son owns a 2016 Ford Fusion. The contact stated while her son was reversing into a parking spot to park the vehicle, the gear shifter would not move and remained stuck in reverse. The contact did not know whether there was a warning light illuminated. The contact stated that her son was able to move the gear shifter to park, then to drive with assistance. The vehicle was taken to the dealer who diagnosed that the shifter cable bushing had failed and needed to be replaced. The manufacturer was notified of the failure and advised the contact that they could not cover the repair since the VIN was not included in a recall. A case was opened. The vehicle was not repaired. The approximate failure mileage was 65,200.
- Farmington Hills, MI, USA
I was driving in the freeway, and then suddenly a red alert message popped in my speedometer saying to stop, and I couldn-??t accelerate no more. At the time I was going 70mph and then the message appeared and I could accelerate no more, the car didn-??t recognize the pedal. It happened yesterday. I never had that happened to me. I have 74k miles in the car
- Poway, CA, USA
While driving, my car stalled the for the first time without warning when I was turning into a parking lot (luckily). This was scary because I frequently drive to work using the nearby interstate. Is there a recall for my car??
- Columbia, SC, USA
- Dallas, TX, USA