10.0

really awful
Crashes / Fires:
10 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
49,596 miles

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« Read the previous 20 complaints

problem #29

Aug 112018

Fusion

  • 45,000 miles
The contact owns a 2016 Ford Fusion. While driving 30 mph, the vehicle decelerated and an abnormal noise was heard. Upon inspection, the contact found that the front driver's side axle had detached from the vehicle. The vehicle was towed to gaudin Ford (6625 w roy horn way, las vegas, Nevada), but the diagnostic results were not disclosed. The contact attributed the failure to the dealer's repair of NHTSA campaign number: 18V167000 (steering). The manufacturer was not notified. The failure mileage was approximately 45,000.

- Las Vegas, NV, USA

problem #28

Jul 262018

Fusion

  • miles
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA campaign number: 18V167000 (steering); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Planet Ford 45 (20403 interstate highway 45, spring, Texas 77388, (888) 591-9013) was made aware of the failure and stated that the parts were unavailable. In addition, the dealer stated that the earliest date of service would be September 21, 2018. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Spring, TX, USA

problem #27

Jul 242018

Fusion

  • 58,828 miles
The contact owns a 2016 Ford Fusion. The contact called on behalf of the driver and stated, that the gear shifter failed to shift out of park. The vehicle was towed to the contact's residence. The vehicle was later taken to autonation Ford tustin (2 auto center dr., tustin, ca 92782, (714) 627-5558), but the failure was not diagnosed. The dealer stated that parts were not available for NHTSA campaign numbers: 18V167000 (steering) and 18V471000 (power train). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified. The approximate failure mileage was 58,828. Parts distribution disconnect for NHTSA campaign number: 18V167000 (steering) and VIN tool confirms parts not available for NHTSA campaign number: 18V471000 (power train).

- Santa Ana, CA, USA

problem #26

Jun 162018

Fusion

  • 43,700 miles
I purchased 2 federal formosa FD2 tires 235/50R17 96W. They were installed in the rear of my car. They were balanced, and inflated to auto manufacturer instructions. When driving the vehicle on a hwy or fwy above approximately 50 mph the car stability control sensor triggers. The car's rear wobbles back and forth and feels very insecure. Did some research and several people complain that the sidewalls are too weak causing the vehicles to wobble. Since I drive my children in my car, I feel very concerned that the tire may come off the rim or explode due to this condition. Who can I take these tires to so they can be rated or inspected?

- Las Vegas, NV, USA

problem #25

Jan 182018

Fusion

  • 68,609 miles
The contact owns a 2016 Ford Fusion. While driving approximately 35 mph and attempting to make a turn, the steering wheel seized. The steering power assist indicator illuminated along with other indicators on the instrument panel. The vehicle was taken to hilltop Ford (3280 auto plaza, richmond, ca 94806, 510-222-4444) where it was diagnosed that the electronic steering assist computer needed to be replaced. The manufacturer was not made aware of the failure. The failure was not repaired. The failure mileage was 68,609.

- American Canyon, CA, USA

problem #24

May 272018

Fusion

  • 40,000 miles
Started the car and received a message that the power steering assist stopped working. Costing me almost $3000 to get it fixed.

- Silver Spring, MD, USA

problem #23

Apr 252018

Fusion

  • miles
While driving through a subdivion, we came upon a sharp curb to the left. When we tried to turn the steering wheel to the left it would not move. The breaks were applied we slid off the road and hit a parked car. Deploying all air bags.

- Radcliff, KY, USA

problem #22

Mar 042018

Fusion

  • 25,000 miles
Takata recall, my airbag light keeps going off and issuing warning stating my airbag doesnt work

- Woodland, CA, USA

problem #21

Jun 012017

Fusion

  • 16,200 miles
The contact owns a 2016 Ford Fusion. While accelerating the vehicle, it started to pull to the left in the direction of oncoming traffic. The contact was able to drive the vehicle. The contact stated that the vehicle would intermittently pull to the left. The dealer (crossroads Ford Lincoln in southern pines, nc 28387) realigned the front and rear wheels. The manufacturer was contacted and a complaint was filed. The vehicle was not diagnosed or repaired. The failure mileage was 16,200.

- Pinehurst, NC, USA

problem #20

Feb 142018

Fusion

  • 68,500 miles
Steering wheel had to be replaced at 68K miles, due to having been made of inferior materials, became a hazard in 3 days and was advised to not drive the vehicle due to the fact that the steering wheel could fail in emergency driving situations.

- Rolla, MO, USA

problem #19

Feb 102018

Fusion

  • 48,800 miles
This vehicle is at 48800 miles and I started to receive the following warnings/errors on my dashboard when the problems began: "hill hold assist not available", "service advancetrack", ABS fault and airbag failure sign lights remain while I was driving the car. After these warnings I lost power steering assist and pulled over and restarted the car. However the warning signs did not clear and I lost ABS, traction control and airbags. I have contacted with a Ford dealer to diagnose the problem. Error codes they got from the car were C0031 and U0401. The first one is related to a short wire in the ABS wheel speed sensor at the driver side front wheel and this part was replaced at the dealer. However, after replacement all the mentioned warnings/errors remain and U0401 code remained. Dealer does not know whether these are just from communication error from the computer or these parts are actually defective. I am not able to use the car right now. In any case, all of the affected systems are not related with drivers driving habits, storage conditions and other things related to the usage of the car and seems like a manufacturing problem, even if it is a communication error or wiring problem. And the affected components are vital so if there is a production error, this should be resolved as soon as possible.

- Morgantown, WV, USA

problem #18

Jan 042018

Fusion

  • 39,500 miles
Got in my vehicle to drive it one day and my steering wheel was very loose. It wobbled on the column. Had to take it into a dealership. When they looked at it said the bolt was loose enough to unscrew with your hand.

- Elizabethton, TN, USA

problem #17

Jan 082018

Fusion

  • 33,700 miles
One afternoon while getting into my vehicle to drive to work, I turned the car on and went to drive and noticed that the steering wheel was slightly loose. Over the course of the week the problem worsened and I contacted the dealer. I also did some online research and there appears to be a problem with vehicle of this model. The steering wheel continues to gradually loosen up.

- Dayton, NJ, USA

problem #16

Jan 152018

Fusion

  • 11,000 miles
The contact owns a 2016 Ford Fusion. While driving approximately 55 mph, the steering wheel detached from the steering column. The contact was able to re-attach the steering wheel himself. A local dealer was not contacted. The vehicle was taken to an independent mechanic where it was diagnosed that a bolt screw needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and offered no assistance. The approximate failure mileage was 11,000.

- Cincinnati, OH, USA

problem #15

Jul 152017

Fusion

  • 50,000 miles
The contact owns a 2016 Ford Fusion. While driving at an unknown speed, the power steering became loose without warning. The contact pulled the vehicle over to the side of the road. The contact stated that the vehicle was drivable. The vehicle was taken to the dealer (access Ford Lincoln of corpus christi, 3680 us-77, corpus christi, tx 78410) and was informed that he would have to pay for the repair. The vehicle was not diagnosed or repaired. The manufacturer was called at 866-631-3788 and stated that the contact needed to take the vehicle to the dealer. Case number: 13530119 was provided. The approximate failure mileage was 50,000.

- Sandia, TX, USA

problem #14

Dec 032017

Fusion

  • 30,000 miles
Steering wheel is coming loose and feels like its about to fall off.

- Dublin, OH, USA

problem #13

Dec 012017

Fusion

  • 29,000 miles
I was driving in a parking lot in scranton pa and the steering wheel came so lose that it almost came right off. It scared me to the point were I did not want to drive my car. Something has to done about this because I did some digging and found out that I'm not the first one this happened to. This has been a on going problem in Ford Fusion since 2014. If this keeps up more people will be hurt or killed.

- Archbald, PA, USA

problem #12

Nov 152017

Fusion 4-cyl

  • 37,600 miles
My steering wheel became unhinged on its own and it became very loose. The Ford dealership claimed it was from pulling on the steering wheel, but that cannot be the case. I first noticed it driving into work and the steering wheel all of a sudden went left to right rather quickly. I didn't lose control of the car, but I believe that was the moment the steering wheel got loose. Then as I was starting to leave work that afternoon, the steering wheel just sagged down and made it difficult to drive. I have documents of the invoice from Ford. I really feel like this should have been covered under warranty.

- Huntersville, NC, USA

problem #11

Nov 062017

Fusion

  • miles
Open investigation on steering detaching

- Lee S Summit, MO, USA

problem #10

Nov 052017

Fusion

  • 30,000 miles
Read a news article that said my steering wheel may come loose and that I should stop driving it immediately

- Senatobia, MS, USA

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