10.0

really awful
Crashes / Fires:
10 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
49,596 miles

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« Read the previous 20 complaints

problem #49

May 232019

Fusion

  • 23,252 miles
Steering wheel rotates left to right about 30 degrees at low speeds up to about 40 mph. Does this on acceleration and braking, on any surface. This fault takes place all of the time it is being driven.

- High Springs, FL, USA

problem #48

Jun 132019

Fusion

  • 77,000 miles
My car has apparently been under a recall from Ford regarding the steering wheel since March of 2018. I have taken it to crain Ford to be serviced multiple times since 2018 and was never told about the recall. I had to have it towed to crain on Thursday night after an issue with the gear shift. Upon doing some research on the NHTSA website on Friday, I found that my car is now under 2 different recalls. I was told Friday that my car would be serviced first thing Monday morning and I would be called and updated on the situation. I also was not offered a loaner car, and upon asking if I could obtain one, was told that they were completely out. I have since had to call them twice this morning, and was put on hold in the excess of 10 minutes each time. I am currently waiting on a call back to determine what time I will be able to go pick up my car, if I can at all, today. I have been without a vehicle all weekend. I am currently having to miss work because I do not have means of transportation to get there. I am very unsatisfied with Ford, and crain Ford of little rock.

- Mabelvale, AR, USA

problem #47

May 132019

Fusion

  • 80,000 miles
Steering stopped working and became very stiff making it nearly impossible to move the steering wheel. Nearly caused a fatal accident. A light came on stating "steering assist fault service required". this appears to be a known issue ad was part of a recall by Ford in previous years but have no recall has been issued for the 2016 year model. The vehicle was on a county road when it occurred. Normal driving when the steering went out. Thankfully traffic was light.

- Monroe, GA, USA

problem #46

Apr 032019

Fusion

  • 102,315 miles
Steering will stop working.

- Bryans Road, MD, USA

problem #45

Oct 032018

Fusion

  • 75,104 miles
The contact owns a 2016 Ford Fusion. While making a left turn down a hill, the steering failed and a loud abnormal noise was heard. Also, when braking, the vehicle would slowly decelerate and remain at 0.8 RPM. Furthermore, the ABS and traction control warning indicators illuminated. The dealer and manufacturer were not notified. The vehicle was not diagnosed or repaired. The failure mileage was 75,104.

- Indio, CA, USA

problem #44

Feb 032019

Fusion

  • 48,000 miles
Driving on highway 60 miles warning lights come on check steering traction. Then the steering wheel tightened up in the middle of me driving.

- Norfolk, VA, USA

problem #43

Dec 172018

Fusion

  • 92,000 miles
The contact owns a 2016 Ford Fusion. The contact stated that the vehicle would not shift into gear. There were no warning indicators illuminated. The vehicle was towed to sames Ford corpus christi (4721 ayers St, corpus christi, tx 78415, (888) 361-7675), but was not diagnosed or repaired. The manufacturer was notified and referred the contact to NHTSA. In addition, the contact stated that the vehicle was included in NHTSA campaign number: 18V167000 (steering). The failure mileage was 92,000.

- Dricoll, TX, USA

problem #42

Nov 262018

Fusion

  • 7,000 miles
I have received a settlement form as well as for this lease Fusion and my first one as well. I it not acting correct! gas smell, sterrng, horn weak, took to dealership at woodbridge with my friend while I am not in fla. For the short while the previous car red 2015 was replaced at purvis Ford in fredricksburg, va. When I was here last time in 2015. It was ready to blow!

- Lorton, VA, USA

problem #41

Dec 032018

Fusion

  • 70,600 miles
While driving on a straightaway going 70 km, all dash lights and indicators came on and I lost power steering.

- Angus, MO, USA

problem #40

Nov 292018

Fusion

  • miles
My wife was driving the car in the rain and hit a small puddle. Shortly afterwards the steering became very difficult. This has happened before but thought this issue was fixed as it has not happened in some time.

- Aguanga, CA, USA

problem #39

Nov 162018

Fusion

  • 76,000 miles
Backed out of driveway on a main road and put car in drive but it kept rolling backwards put my foot on the brake and put it in park but it still rolled back after several tries to change gears and it did not come out of reverse I put the car in park and cut it off and it would not crank. After having it checked I learned that the transmission gear shift cable had come off causing the car not to change gears

- Mobile, AL, USA

problem #38

Nov 012018

Fusion

  • 46,000 miles
Takata recall my car started to have no electricity this morning and couldn't start. When I charged, the steering wheel was locked, it was difficult to turn, it was difficult to use.suddenly no electricity, I dont know what the situation is.

- Flushing, NY, USA

problem #37

Oct 192018

Fusion

  • 51,000 miles
The contact owns a 2016 Ford Fusion. While driving approximately 15 mph, the power steering seized without warning. The contact was able to coast the vehicle to a nearby parking lot. The vehicle was towed to uftring Ford (500 fairlane drive, East peoria, Illinois 61611, (888) 284-1397) where it was diagnosed that the chip in the electronic power steering assist failed. The dealer repaired the vehicle. The manufacturer was made aware of the failure. The failure mileage was approximately 51,000.

- Chesterfield, MO, USA

problem #36

Apr 142018

Fusion

  • 41,000 miles
Takata recall. The contact owns a 2016 Ford Fusion. The contact was not notified of NHTSA campaign numbers: 18V167000 (steering) and 18V471000 (power train) until after the vehicle was involved in a crash. The contact stated that there was a sudden loss of direction with the steering wheel while driving approximately 45 mph. As a result, the contact lost control and crashed into a tree. The front driver and passenger side air bags deployed; however, the driver sustained injuries to the face, left shoulder, and forehead. Medical attention was required. The vehicle was towed to a yard and then to manheim baltimore-Washington Ford (7120 dorsey run rd, elkridge, md 21075, 1-(800) 533-2923) so it could be diagnosed by the insurance company or the manufacturer. The vehicle was extensively damaged. A police report was filed. The manufacturer was contacted. The approximate failure mileage was 41,000.

- Washington, DC, USA

problem #35

Oct 062018

Fusion

  • 135,141 miles
When I started the car multiple alarms sounded and the display showed the following errors: Steering assist fault service required, service advancetrac, pre-collission assist not available, hill start assist not available. The car has 13514.1 miles on the odometer at the time of this occurrence. The car had been driven less than 10 miles earlier in the day but had been parked with the engine off for nearly 8 hours. I did not attempt to drive the vehicle due to the difficult, if not impossible, chore of turning the steering wheel. I shut the vehicle off and restarted it several times attempting to see if the faults would clear on their own. No luck.

- Lawrence, KS, USA

problem #34

Jan 102017

Fusion

  • miles
When I was leasing this vehicle the power steering system assault light started coming on then piwer steering stopped working and I had no power steering at all. My transmission also failed. Ford dealer refused to fix it because I was over the lease mileage. I was sent home with the car without power steering and in need of transmission replacement. The mechanic told me to pay the 3.000 to fix it because I was risking my life. The manager said there was nothing he could do under the lease warranty. But it was a lease and I did not have the money for repairs. I later discovered 5 recalls for the car. I was only notified of two, steering and transmission. This was in the past few months when I no longer have the car.. accidents occurred before the steering completely failed. Both involved the car moving without accelerating. It was on a town street at a light both times. I was behind another car both times as well. My car insurance has gone up because of these accidents and I have severe back pain from driving all those months with no power steering. But I had no choice as a single mother working many different locations requiring daily travel. Also, I have to look back for the correct date of when I brought the car for service and was refused repairs by the Ford dealership mechanic department where I leased it, even though the issues were car defects. Therefore, I entered January of 2017, since it was either during 2016 or beginning of 2017 that these issues surfaced. Also, one of these accidents where the car moved without accelerating did mot involve a police report, only the exchange of insurance information. The car speed is not saving in the box below. I was coming to a stop in one accident and was stopped completely during another. This is my best recall of the information.

- North Arlington, NJ, USA

problem #33

Sep 032018

Fusion

  • 91,000 miles
Stranded because shifter cable broke. I had to drive a rental car home from Ohio.I was able to bypass the shifter cable to get home and not take the car out of gear. I had kids in the car and the weather was 103 degrees. The car would not go into gear for me to start and put the air on. Kids were really hot and I have to get the car towed to a dealer. Now the dealership is telling me that I have to pay to have the vehicle repaired until the revised parts come in. I should not have to pay for this. Car wont start, because the car doesnt know it is in park.

- San Antonio, TX, USA

problem #32

Jan 012016

Fusion

  • 1 miles
The contact owns a 2016 Ford Fusion. Within a short period of time of owning the vehicle, the contact stated that it went into a transportation mode while driving that led to a drastic reduction in speed. The vehicle was towed to the following dealers: Lasco Ford (2525 owen rd, fenton, mi 48430, (888) 486-1708) and royal oak Ford (27550 woodward ave, royal oak, mi 48067, (248) 548-4100). One of the dealers diagnosed that the steering and parking brake failed. A loaner vehicle was provided for a short period of time, but the failures were not corrected for the contact to drive her vehicle. Lasco Ford replaced the throttle body, motor assembly, and a gasket; however, the failure continued. The vehicle was not repaired. The approximate failure mileage was 1.

- Madison Heights, MI, USA

problem #31

Aug 172018

Fusion

  • 45,775 miles
When driving my check engine light randomly turns on, on the freeway, street, turning, etc. And then it says check manual. The car starts shaking and you can't accelerate. In order to get where I need to be I have to pull over constantly and restart the car. I got it checked at auto zone and it said it was the throttle body actuator stuck in the open position. Oh and becomes more difficult to steer the vehicle when the error pops up.

- Romulus, MI, USA

problem #30

Jul 312018

Fusion

  • 42,000 miles
Car started throwing me forward when U accelerated had a small fender bender.. it would have a hard kick as if someone hit me from behind. Then it stop working wouldn't go into drive after it was in park it went in reverse almost hit someone behind me.. then Ford roadside never showed up. Ford lost my car no one could find it... tow company never took it to the dealer and when I got there for my rental the upervisor laughed and dismissed my concerns even after I was in tears from the trama if the day and night prior. I was promised a rental so I could go to work and was denied it bc the car hadn't arrived. Meanwhile roadside assistance couldn't find where my car was. Online it said it was picked up and taken to dealer.. I was so frustrated and disappointed with the chaos. No one was helping to resolve the issue and I was late to work and my child's car seat was in the lost car. I was in tears and panic because of the stress of it all. I had to ask the GM at jim tidwell to help with a rental and was being charged 380$ for 1 day rental. I was still under warranty since car is new. I am so disappointed in the insensitive and dismissive behavior by all the men who I spoke to. It's been 3 weeks and I know nothing besides car finally arrive after being impounded in South atlanta. I do not feel safe in the car nor do U want to continue as a customer with Ford.

- Acworth, GA, USA

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