The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA campaign number: 19V416000 (wheels), but the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called romano Ford (5431 N burdick St, fayetteville, NY 13066, (315) 637-4491) and scheduled an appointment, but the part needed was not available. The contact also mentioned that the brakes made a squeaking noise and were replaced. The vehicle was not taken to a dealer and was not repaired for the recall. The manufacturer was notified and informed the contact that she would receive another letter when the recall part became available. The approximate failure mileage was 31,200. VIN tool confirms parts not available.

- Syracuse, NY, USA

When I took my car into the dealership for routine maintenance, including a tire rotation, the mechanics had to use a "ripper" to take all but three of my lug nuts off. Apparently, Ford's lug nuts are a two metal design that is susceptible to swelling over periods of use. After doing some homework I discovered that this is a pervasive issue. It has been presented to the courts and the NHTSA, yet it wasn't considered a safety issue. Hmmm, really" so, if someone got a flat in the middle of nowhere and needed to change their tire, but couldn't remove the lug nuts, that's not a safety concern? as widespread as this issue is, wouldn't it be prudent to rethink this" I don't have pictures of my old lug nuts, the dealership kept them, but I do have a receipt for the replacement of them. I hope this problem is remedied soon. I certainly hope there hasn't been an accident because of this and I hope there doesn't have to be. Thanks for your time.

- Nashville, TN, USA

The contact owns a 2016 Ford Fusion. While the vehicle was at an independent tire shop to have the tires changed, it was difficult for the mechanic to remove the lug nuts to perform the repair. The contact was informed by the mechanic that the lug nuts were defective. The vehicle was repaired and the lug nuts were replaced the cost $40. The dealer was not contacted. The manufacturer was made aware of the failure. The approximate failure mileage was 55,000.

- San Jose, CA, USA

Lug nuts wont come off with wrench caps are over size must use hammer on socket on all lugs 19mm wont work I use A3/4 plug socket with ball pinn hammer bad since new car has 42000 miles I rotare my own tires I joined aaa cant change on road with all my tools I would like a recall replaced with soild lugs in place off the capped lugs thank you

- Berlin Heights, OH, USA

Backed out of driveway on a main road and put car in drive but it kept rolling backwards put my foot on the brake and put it in park but it still rolled back after several tries to change gears and it did not come out of reverse I put the car in park and cut it off and it would not crank. After having it checked I learned that the transmission gear shift cable had come off causing the car not to change gears

- Mobile, AL, USA

Goodyear Eagle LS2 tires were described by the local Ford technician during a pre-vacation service as needing to be replaced in the near future. That is at a mileage reading of 21,338.7 miles. There is also a very pronounced tire rumble at highway speed and tire wear is also very high and irregular. I will probably replace with Michelin tires in the near future.

- Yuma, AZ, USA