Stamford Ford in Stamford CT said I need to replace frozen lug nuts due to corrosion. they said it is not covered and I have to absorb the cost of $ 300. All service on this vehicle have been performed by ford service department. a recall should have been issued to correct this issue. this is a safety issue and FORD must fix this at their cost, not the customer's.

- Stamford, CT, USA

Ford Dealership is refusing to preform the brake line recall 23S12, if I do not purchase new lug nuts saying that they are swollen, deformed. I called the corporates number and they told me they are aware of the issues with the lug nuts, but also said I would have to pay out of pocket for them to preform the brake line recall. I'm now worried about the condition of the lug nuts since the hold they wheel on as well as the brake line in the above mentioned recall which they are refusing to service without taking payment over a recall !!!

- Millington, TN, USA

the lug nuts had swollen and were not able to loose without damage. In order to rotate my tires the dealership had me pay for new lug nuts. If they the parts were that cheaply made at the factory, why am i asked to pay for them.

- Apple Valley, MN, USA

Lug wrenches don't go on lugs. Can't remove lugs.

- Mobile Al, AL, USA

I took my car for tires to be rotated and balanced. The LUG NUTS are swollen because of the metal they're made from. I will have to PAY for new lug nuts which are the exact same lug nuts as are on my car - and the same thing will happen again - and I'll have to PAY AGAIN. This is outrageous. Ford should have a recall for all affected vehicles. We have a 1999 vehicle and the lug nuts are in excellent shape.

- Marietta, GA, USA

I was at the ford garage and they told me my lug nuts are swollen! Which can be very hazardous!!!

- Waverly , NY, USA

I had a flat tire. When I went to get the lug nut wrench it was not there. Since this was the first time that I removed the spare tire and the lug nut wrench was not there it appears as though the car never came with one. I called AAA and they had to destroy the outer coating of the lug nut in order to remove it as it seemed to have swollen 1/2 size. I took the car to my service provider and he said that all of the lug nuts were the same and no wrench would fit them. I had to have all lug nuts replaced with ones the correct size and I had to buy a new Lug Wrench to make up for the one I never got. The total cost was $337.02 which I would like Ford to compensate me for.

- Alameda, CA, USA

Lug nut shattered and unable to remove the nut to safely replace

- Atlanta, GA, USA

I went to get oil changed and tires rotated. Expected to just pay for that. However, was told my lug nuts were swollen and ended up having to get them replaced as a safety issue. I have never heard of this issue before. I only have 50,000 miles on my car. I am retired, an have fixed income. Therefore, the price of $120 plus tax put quite the dent in my grocery allowance. This should be a recall. And all that have experienced this should be reimbursed. I have been a Ford owner all my life, but next car will be asking more questions about the lug nuts. Can't afford to do this every 4 or 5 years.

- Leon, KS, USA

Lug nuts were impossible to remove as the wrench supplied by Ford would NOT engage the nut. WE spent two hours on side of a busy highway at risk while several people tried to remove the nuts. Finally, the tech from towing service had to beat the wrench onto each nut, destroying the outer shell in each case. After two hours in the Texas heat, spare was attached and we replaced ALL the nuts for $48 plus tax. VERY ALARMING SITUATION as we often travel on remote roads and areas.

- Victoria, TX, USA

I always have my tires rotated at every oil change. This particular time (6/18/2022) the Service Manager (Steve) stated that I needed to replace my wheel nuts because of them swollen and he was afraid that if he takes off the wheels, they might not go back on or if I needed to remove the wheels on a roadside emergency that the wrench that comes with the car would not fit. He stipulated that this is happening more and more and it should be on a recall. We had to pay $9/nut (x20) to replace something that is "obviously" a Ford suppler issue and not the end user. Get this the program, get these recalled and get a better substitution.

- Schereville, IN, USA

Took car in for service. The technician said my lug nuts are swollen. Wanted $180 to replace. Ford service technician said it was due to Ford using a 2 peice lug nut.

- Pleasanton, CA, USA

When I took my car in for service, I was told that my lug nuts were swollen and had to be replaced.

- Hammond , LA, USA

Lug nuts expand in hot climate and cannot be removed by owner. Discount Tire had to remove. I replaced them all, for $55, so there is no future problem.

- Dallas , TX, USA

Ford made defective wheel lug nuts. I noticed a nail in my tire & decided to get a new set of tires. The tire shop could not remove the tires because the lug nuts were swollen. Depending on where I am this could be safety issue. I called Ford customer care 3 times (2 hang ups by their reps) and a local dealer. All of them could could care less about the defect.

- Monroe, NY, USA

Hello, I have a 2016 Ford Fusion. I bought it in 2019 from a big local car dealer. I brought it in to a Ford dealer on 4/16 for routine service. The service person called me after I dropped off the car to tell me that my Fusion has "swollen lug nuts" and it would cost me $164 for all new lug nuts and labor costs. I had no real choice and had to pay. Subsequently I have done some research and have found that "swollen lug nuts" have been a major problem for some Ford owners like me. For some unknown reason to me my Ford dealer said there has not been a recall even though this is a common issue for their customers. Thankfully I was at the Ford dealer for routine service rather than having a flat tire on an interstate. I contacted Ford and essentially I was told to save the receipt if there ever is a recall and that would email Ford engineers of my issue. I believe this to be a serious safety issue. Can you help? thank you

- Manchester, CT, USA

When I brought the car in to have new tires installed, I was informed that the lug nuts were swollen due to a design flaw and could not be used. I had to purchase new lug nuts before the tires could be installed. I was told that the lug nuts could not be put back on the car because it would cause a safety issue, as the tool used to remove them would not fit in the case of a flat tire or the cap may come loose and cause the lug nut to become loose and cause the tire to fall off the vehicle.

- Hobart, IN, USA

My wife is trying to the tires rotated on her 2016 Ford Fusion to no avail. She has been told we need to buy a new set of lug nuts before they can rotate the tires. Why is this a customer cost when the lug nuts are defective. It is the first time I have heard of swolllen lug nuts. Shouldn't the be the manufacture's responsibility. My wife if she would have we would not be able to even change the tire because the wrench won't fit. That sounds like a major safety problem, especially for older people. Is there any way we can get the manufacture to supply a new set of replacement nuts so she the tires rotated"?" a car dealer service center and a car repair institution have said they cannot rotate the tires until a new set of lugs are purchased and provided by the customer to replace defective nuts!!

- Williamsburg, OH, USA

Went to mike bass Ford in sheffield, oh for my routine maintenance. Vehicle has only ever been serviced at Ford dealerships (with the exception of new tires at discount tire in avon, oh). Was informed by the service advisor that the lug nuts were swollen due to the two-piece design and that they would all need to be replaced. I was quoted $59 per wheel which I declined. Contacted Ford about my extended warranty on 1/3/2020 and was told that even though it was a safety issue, Ford would not pay to replace the lug nuts on my vehicle.

- North Ridgeville, OH, USA

Took the car in for regular maintence & was told that they would have to break the lug bolts to rotate tires and I would have to pay to have them replaced. No one has touched this car, but the dealership. Ford has admitted to the faulty design, but never issued a recall for this defective part. I think this should be done at no cost to me.

- Columbus, OH, USA