10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
16,500 miles

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problem #4

Jan 062020

Fusion

  • miles
I obtained my vehicle on Lease in 2017 with 40K miles from Ford of Branford CT. When off lease I purchased it outright. I still own the vehicle and am still having Two main problems, One since almost the beginning. The First is the automatic seat control(driver's). This system would periodically push the driver into the Steering Wheel. I brought it into that dealership several times for that reason, while still in CT. They did claim to get it to stop doing this with some resets, but over time it continued. Around 2020, the vehicle began going totally dead. Initially it was determined to be the Starting Battery. My concern was it to ba a Compiter or Power drain problem. Several batteries and Dealership visits didn't solve it. I moved to SC in May 2022. These problems continued there, where Cox Ford of Southern Pines took over. After more Service visits the only answer was a BAD BATTERY. Recently, after returning from Vacation and having to jump start the vehicle two times, I had several conversations with the service department. Finally a new Service writer found some information. A Technical Service Bulletin described how in this vehicle, how under seat wiring for the automatic seats, were becoming frayed and shorting on metal rails.(182025A). Also another for Battery Drain (SSM 50250). My Automotive background (which I no longer do) Tells me that electric seat wiring, grounding against seat rails could cause the Battery to be Draining. I believe they could be connected.

- Carthage, NC, USA

problem #3

Dec 012022

Fusion

  • miles
Seat back broke in a collision.

- Castalian Springs , TN, USA

problem #2

Mar 012018

Fusion

  • 34,000 miles
Error message on instrument panel displays "temporarily lost communication with the climate system" when this happens the climate system, radio, windows, and seat controls stop working, this happens randomly and can last as long as a week. Many owners with several different Ford models are experiencing this problem and Ford refuses to acknowledge it.

- Arlington, TX, USA

problem #1

Sep 112019

Fusion

  • 32,000 miles
The Ford "sync 3" system, which seems to be the brains of nearly all interior controls and accessories has been malfunctioning in multiple Ford models for a few years now. Thing affected include all HVAC controls, audio controls, power seats, windows, remote start abilities and more. Ford aware of the malfunctions in current and previous models, yet they refuse to issue any recall or technical service bulletin. The dealerships insist they can't duplicate the issue even after having been shown videos of the cars malfunctions. A quick search through online Ford forums will this issue is widely experienced and that it's clearly a manufacturing defect and Ford should be liable.

- Arlington, TX, USA