The contact owns a 2017 Ford Fusion. The contact stated that whenever the gear shifter was placed in reverse, the gear shifter inadvertently shifted out of reverse without driver input. There was no warning light illuminated. The vehicle was not taken to a local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 17V427000 (Power train). The manufacturer was not informed of the failure. The failure mileage was approximately 65,000.

- Aurora, CO, USA

After driving on the highway approximately 30 miles I came to a stop sign. Stopped and went to accurate again, car shifted so hard it felt like someone rear ended me. Got to the next stop sign not even a quarter mile down the road. Stopped began to accelerate and it happened again. Continued my trek onto the freeway, car drive fine, shifted gears fine. After about an hour on the freeway I came into traffic, stopped, began to accelerate again and the same thing happened. This time my car began to violently shake. I pulled over to the side of the road. The wrench icon popped up on my dash. I shut the vehicle off. After sometime attempted to start the vehicle again to see if I could limp it to the next exit, vehicle continued shaking violently. Had to have vehicle towed off the road. Currently waiting to get it into a Ford deal ship for diagnostic. Car is still inoperable. Consumer had it diagnosed by a Ford dealership who confirmed it is an internal manufacturer failure. Vehicle was manufactured in April 2017 and the recall is for cars manufactured May 2017- June 2017. Consumer contacted the Ford company asking for help, but no help was offered.

- Darrington , WA, USA

The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 10-20 mph, the vehicle started to decelerate independently. The contact checked and verified that the vehicle was in the proper gear. The contact stated that the vehicle failed to accelerate and stopped independently. The contact turned off and restarted the vehicle however, the gear shifter failed to shift out of park. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the shifter link bushing needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not under recall. The approximate failure mileage was 60,000.

- Villeplatte, LA, USA

The contact owns a 2017 Ford Fusion. The contact stated that while driving at various speeds, the vehicle would stall with the check engine warning light illuminated. Ford service (3230 satellite blvd, duluth, ga 30096) was made aware of the failure and informed the contact to bring the vehicle in for diagnostic test and repair. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was 66,000.

- Norcross, GA, USA

Shifter cable bushing disintegrated. Vehicle will not shift out of park. Message on dash "shift sys faulty". many other Ford Fusion have recalls but local dealer denied repaired under warranty. $250 repair cost.

- Merced, CA, USA

Car has issues when accelerating car sputters and shifts while driving also when parked if put in reverse gives hard jerk into gear when I looked up shows transmission issues where common in this model of vehicle.

- Arlington, TX, USA

Transmission becoming unplugged causing vehicle to not shift properly or not at all. Vehicle was put into reverse made it about 5 feet and couldn't shift into any other gear after that.

- Westminster, MD, USA

The wrench light came on so I turned around in someone driveway when, I was shifting into drive it became stuck, would not come out of fully go into neutral. Was stuck in the middle of road, tried the bypass it wouldnt work. Had to be dragged up the rollback. This is the second time after the bushings and shifter cable got fixed under the recall and same thing happened, but I was in the middle of the road blocking traffic.

- Waynesville, GA, USA

The contact's girlfriend owns a 2017 Ford Fusion. The contact stated that the engine would emit an abnormal humming noise while idle as the check engine light would appear on the instrument panel. The contact also stated that the vehicle would stall while driving at various speeds also as the check engine light would appear on the instrument panel. The contact had taken the vehicle to an independent mechanic where the charcoal canister was replaced however, the failure persisted. The manufacturer was notified of the failure and informed him that the VIN was not included in NHTSA campaign number: 17V427000 (power train) which the contact linked to the failure. The vehicle had yet to be repaired. The failure mileage was approximately 81,000.

- Mullica Hill, NJ, USA

This morning while I was pulling out my driveway everything was fine. I began to pick up speed and my check engine light came up, wrench light, then it just downshift hard stopped. Car came to a halt and it wouldn't even shift out of drive. Once I got the car out of the road, I looked at the transmission control cable, the rubber bushing was gone. I can pick the entire cable up and do it whatever I want with it. I've looked around and I am seeing many of other complaints. The only scary thing is my daughter was with me this morning when it happened, but thankfully our road isn't busily traveled on.

- Clanton, AL, USA

One evening when pulling out of my driveway in reverse and then shifting into drive, the radial dial shifter automatically shifted to park. It would not shift out of park at all, and I sat stranded in the middle of the road not being able to move my car for over two hours. The road is such that people had to drive through neighbors' yards to get around me. I'm very fortunate that my neighbor is an engine mechanic and was able to walk over and diagnose the problem. He told me the shift linkage was not connected and that the bushing that holds it on appeared to be missing. If it were not for him I may still be sitting in the road. After doing some research I found that there has been a recall of this exact same part for Ford Fusion model years 2013-2016. However, mine is a 2017 that came out of the plant in April of 2016. Therefore, it stands to reason that the design of this shifter cable bushing did not drastically change between the making of my vehicle in April of 2016 and a 2016 model that was made just a month or so earlier which was eligible for a recall. My biggest concern is that I have a young child and my driveway is on an incline. The complaints that I've researched said that with this issue the car could be stuck in neutral when you think it is in park for example, and my child could have been in their car seat while the vehicle rolled away. This is not ok! Ford said my 2017 Fusion was not eligible for the recall and charged $6 for the bushing and $60 to install a part that's been a recall issue on other models. My concern is the safety of others and the fact that my vehicle is surely one of the earlier 2017 models manufactured with the same exact issue as a recalled model which could have been made just a month or two prior. I do hope that it's looked into for the 2017 Ford Fusion models to be added to the recall list for the shifter cable bushing recall.

- China Grove, NC, USA

I have a 2017 Ford Fusion titanium with the 2.0L ecoboost engine that has 72,890 miles. I experienced rough idle for about a week then my check engine light came on. I had the engine light checked and showed the code P0302 which is a misfire in cylinder 2. when I proceeded to leave the place of business where I had the light checked white smoke came out of my exhaust upon start up and was still coming out by the time I drove home. I proceeded to do my research over the next couple of weeks following and found out it is a known issue and Ford will only cover if under power train warranty, even though it happens outside the warranty time frame just as much as with in the warranty window. I proceeded to have my car towed to the dealership and a diagnostic done and they said that everything I stated above is exactly the issue along with the PCM self-test showing P0217 engine over temperature condition was detected, and the engine long block assembly does have to be replaced.nothing showed up on my dash to warn me of overheating or anything of the nature. Only the check engine light appeared.

- Plant City, FL, USA

As we was driving down the highway I felt like the car was riding a little rough and I had recently gotten an oil change so I knew instantly it wasn't the engine cause im familiar with engine issues so, I pulled over to a gas station a mid our travels to a job interview. I listened for any unusual sounds but there wasn't any. I then realized that the vehicle when shifted into gear it jerked a little hard and accelerated abnormally. So that's when I decided to add transmission fluid. Thinking that would make it better when returning back to driving it started off real good riding smoothly like ever before. Then it out of no neutralize leaving my foot reving the engine coasting along the highway, breaks locked on drivers making me swerve and tail whip, while along side of trucks with me and family at risk of our lives and others taken because of a potential recall. My vehicle needs to be investigated and my VIN a part of this recall. The consumer stated the dealer offered to pay a portion of the repairs.

- Bolingbrook, IL, USA

While trying to reverse or go into drive, my shift cable came off due to a cap being missing on it. The error 'shift system fault' keeps popping up. And now it has effected my transmission to the point where my vehicle has issues with accelerating.

- Indianapolis, IN, USA

The contact owns a 2017 Ford Fusion. The contact stated that the gear shifter failed. The contact was unable to shift the gear out of park. The vehicle was not taken to a dealer to have a diagnostic test performed. The vehicle was not repaired. The manufacturer was not contacted or informed of the failure. The approximate failure mileage was 60,000.

- Las Vegas, NV, USA

Changed my battery for a new one. After a couple of days an orange wrench appears as a warning to check my manual. Checked the manual it says there's a problem with the power train. I looked up what that means but there wasn't a true definition of what was wrong. I had to wait to get it checked out and when I was about to my car wouldn't let me change it out of park. After having it towed and the mechanic tells me the part that's messed up is electrical and the part is on back order because there are a lot of people experiencing the same problem with my type of car. I haven't been able to drive my car because I'm waiting for the part to be available but the part malfunction wasn't anything that I did just like the others who are experiencing this. There hasn't been a recall.

- Petersburg, VA, USA

The owner/myself driving vehicle home my 2017 Ford Fusion SE 1.5L on the interstate when white smoke billowed out from the exhaust leading to a seized engine on a high traffic density highway. The car started to sputter, clunk and the check engine light kept flashing as I pulled off the side of the road. This car had issues before the failure of the engine with cylinders misfiring, spark plugs being fouled at low mileage and engine losing coolant. Per my vehicles breakdown I brought it to a local mechanic who worked for Ford and stated my engine locked up and needs to be replaced, after bringing my car to another shop for a second diagnosis, it was the same answer after a full look at it. I tried calling Ford in Michigan they gave me the run around, my dealer fred beans of Ford gave me the run around saying I have to cover this repair due to it being out of my warranty. I did the program 19B37 recall from Ford which reset the computer system for antifreeze and coolant entering the engine. Clearly, that issue that Ford tried to patch up didn't work. My mechanic & Ford determined that a new engine was needed and have found bulletins stating this is due to a manufacturing defect known by Ford as Ford had released the bulletins. This defect leads to engine failure and is nothing caused by the driver but solely due to the fact that when certain engines were manufactured they were manufactured incorrectly. Ford is unwilling to pay for engine replacement even though they have admitted this is fault during the manufacturing processes if the engine is to stall or seize during driving this could lead to serious injury, accident, and even death. Ford is not recalling this engine at this time. Please - recall this issue. 1.5 & 2.0 engines are very problematic. The cost for my repair is $4,800 that I don't have.

- Yardley, PA, USA

Vehicle keeps randomly showing a shift system fault when I go to drive and a piece that should connect to the transmission to allow the vehicle to shift into gear keeps disconnecting causing the car to stay in park and the emergency brake to stay on.

- Clarkston, GA, USA

Back in 2018, 1.3 million Ford Focus vehicles were recalled due to a fuel purge valve. Who's to say the same issue is starting to occur again, but to the Ford Fusion? my 2017 Ford Fusion that I purchased 6 months ago has this issue. It is a major safety concern! on my way to work in the middle of the highway, during morning traffic, my car decides to turn off causing a accident, but luckily nobody got hurt! while I was sitting there waiting for the police to arrive, I tried turning it back on, and luckily it did, but surprise surprise now with the service engine light on. When I got off of work my car turned back on (still with the service engine light on) and the same issue happened again 4 times on my way back home. I drove all the way back on the right hand passing lane because this is a safety hazard, and could easily cause a accident again! what it did exactly is it starts like a humming/vibrating noise that comes from the dashboard, I couldn't push on my gas, turn my steering wheel, and automatically goes down to 0 mph, and on the dashboard it asked me to put the car in P, and then turns off. Of course the warranty that I purchased didn't want to cover it, and now I have to pay $425 to have this fixed! Ford Motor Company needs to issue a recall before someone seriously gets injured!

- Rogers, TX, USA

The contact owns a 2017 Ford Fusion. The contact stated that after his wife parked the vehicle and shifted the gear shifter into park, the vehicle roll backward. The contact's wife re-entered the vehicle and shifted the vehicle into drive however, the gear shifter seized in neutral. The contact stated that the transmission shifter cable bushing had detached. A zip tie was used to attached the gear shifter and the vehicle was driven to his residence. The contact stated that he was a certified mechanic. University Ford durham (5001 durham-chapel hill blvd, durham, nc 27707, (919) 682-9171) was contacted and informed of the failure. The contact was informed that the VIN was not under recall. The vehicle was not taken to a dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000.

- Stem, NC, USA