10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
24,069 miles

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« Read the previous 20 complaints

problem #53

Aug 032019

Fusion

  • 62,000 miles
If I turn on my electronic parking brake and turn my car off by the time I wake up my car battery will be drained

- Moapa, NV, USA

problem #52

Mar 012018

Fusion

  • 34,000 miles
Error message on instrument panel displays "temporarily lost communication with the climate system" when this happens the climate system, radio, windows, and seat controls stop working, this happens randomly and can last as long as a week. Many owners with several different Ford models are experiencing this problem and Ford refuses to acknowledge it.

- Arlington, TX, USA

problem #51

Sep 222019

Fusion

  • 37,551 miles
2017 Fusion is once again back to make a second attempt to find why the battery is being drained. I have pics of each time that it as completely died and I had to recharge the battery. The last time it was sitting on my driveway for 5 days and it competely drained the battery. I had to put a charger on it overnight through the engine compartment and then when I was finally able to get the trunk then I had to recharge the battery for over 8 hours to get the vehicle started. I do not have the time to take this problem to the to the dealer each time but I am going to take it in again this week 9-23-2019 to see if they can look into what is causing this problem. It is unbelievable to us that Ford does not recall these cars.

- Upland, CA, USA

problem #50

May 182019

Fusion

  • 21,108 miles
The contact owns a 2017 Ford Fusion. On several occasions, while driving between 30 and 70 mph, the vehicle stalled without warning. The contact was able to restart the vehicle. The vehicle was taken to manley's belvidere Ford Lincoln (1800 N state St, belvidere, il 61008, (815) 544-2138) to be diagnosed, but the mechanic was unable to retrieve a fault code. The contact was informed that a software update was performed; however, the failure recurred. The manufacturer was contacted and provided case number: Cas-22298025. The approximate failure mileage was 21,108.

- Rockford, IL, USA

problem #49

Sep 112019

Fusion

  • 32,000 miles
The Ford "sync 3" system, which seems to be the brains of nearly all interior controls and accessories has been malfunctioning in multiple Ford models for a few years now. Thing affected include all HVAC controls, audio controls, power seats, windows, remote start abilities and more. Ford aware of the malfunctions in current and previous models, yet they refuse to issue any recall or technical service bulletin. The dealerships insist they can't duplicate the issue even after having been shown videos of the cars malfunctions. A quick search through online Ford forums will this issue is widely experienced and that it's clearly a manufacturing defect and Ford should be liable.

- Arlington, TX, USA

problem #48

Aug 182019

Fusion

  • 33,000 miles
2017 Fusion is once again back at the dealer to make a third attempt to find why the battery is being drained. Each time 10/Dec/18, 11/Jan/19, and 18/Aug/19 the vehicle did not start it was parked in our garage. It also took hours to recharge the battery to get it started to drive it back to the dealer each time. It is unbelievable to us that Ford does not recall these cars.

- Leominster, MA, USA

problem #47

Aug 012019

Fusion

  • 8,432 miles
I have a good battery and my car keeps on draining the battery. The car was only driven 8400 miles mostly highway miles and the only way I can start it is by jumping the battery.

- Bronx, NY, USA

problem #46

Jul 042019

Fusion

  • 98,000 miles
Mechanic states...power citic draw is causing car to lose power at any given time. Car needs to be jump started to run; we just purchased the vehicle 3monthds prior from drive time & were not aware of this problem. The vehicle is not drivable.

- Brooklyn, MD, USA

problem #45

Jul 042019

Fusion

  • 88,500 miles
Driving car one day and turn signals failed to function when preparing to make a turn in town. Checked fuses and bulbs and all were good. Tried the left turn signal and it was not working either. Also noticed wipers and none of the steering wheel controls were operational.

- Radcliff, KY, USA

problem #44

Jun 152019

Fusion

  • 9,600 miles
Lost all electrical while driving, headlights, engine died, all at speed on a busy highway at night.we have been experiencing minor electrical defects/glitches in the past month.windows going up and down if you touch the window switch. Driver needs to rest alarm every 5 minutes at times..it just has some sort of electrical glitch.

- Arcadia, IN, USA

problem #43

Dec 162016

Fusion

  • 321 miles
I am filing this complaint for my sister (she does not have a computer) who has found her Ford Fusion with a dead battery seven times, starting three days after purchase. On four occasions it was taken to the dealer for service, three other times jump-started by her neighbor so she could get to doctor's appointments. Due to health problems, she cannot afford to miss these appointments. Apparently, this dead-battery issue is a widespread problem with the Fusion. In January 2018 Ford admitted there is a battery draining problem and instructed her to have the PCM reprogrammed (attachment 2). It did not solve the problem. The dealer cannot find the source of the draining. In her case the battery was found dead after sitting stationary in each instance. This problem will happen again and again. The next time, she will file a lemon law case. Ford should be required to recall all of the Fusion to fix this problem, which substantially affects safety, use and market value of the car.

- San Antonio, TX, USA

problem #42

May 172019

Fusion

  • 52,000 miles
While driving the vehicle three block from my house the engine shut down and would not re-start. I pushed it into a parking lot and attempted to jump start it with no luck. I had it towed to airport marina Ford 5880 w. centinela ave, los angeles, ca. 90045. My vehicle has been at Ford service for three days and they have not been able to figure out the issue. The service advisor said they problem may be caused by the high voltage regulator or the transmission. My vehicle only has approximately 52,000 miles.

- Pacific Palicades, CA, USA

problem #41

May 152019

Fusion

  • 25,000 miles
So, I have complained to Ford on 3 separate occasions about my gear shift malfunctioning. When I put it into drive, the gear will go back into park and start flashing. Or it will start driving and go back into park after moving. It's crazy. Then, Ford service has told me multiple times that they can't find anything wrong. Now there is a recall for the exact same issue. I even had wanted them to take the car back because I didn't feel safe, but they said it hadn't been long enough and they couldn't find anything wrong. Again, now there is a recall for the exact issue. Also, my windows roll back down after I roll them up. They will do this several times until they stop. Again, Ford said they can't find anything wrong.

- Henrico, VA, USA

problem #40

Apr 022019

Fusion

  • 37,541 miles
The windows go up and down by themselves and you can't put them up all the way or they will go back down by themselves and their is some kind of interference in the electrical system that comes through the stereo and lights. And this same problems happened 2 time's before this date below so it happened 3 times

- Elkins, WV, USA

problem #39

Jun 012018

Fusion

  • 3,000 miles
The front driver side and passenger side windows will not close fully on occasion. If you try rolling the window up it will automatically roll back down to about halfway to 2/3 open. I tried to get this issue corrected at he dealership once. The mechanics refused to log the issue and 'recalibrated' the window in a few seconds. The problem persists. It is a safety issue in my opinion because passengers and drivers cannot close the window in case of emergencies. This has been ongoing since last year.

- Addison, IL, USA

problem #38

Mar 012019

Fusion

  • 60,000 miles
I have had my battery replaced a number of times my car loses power often has to be jump started. The cruise control activates itself speeding me up and slowing me down and the radio no longer works actually none of the controls on the steering wheel and or the radio work

- Laurel, MD, USA

problem #37

Jan 302019

Fusion

  • 15,000 miles
Primary concern: Car loses all propulsion and goes into accesory mode when accelerating. I, as well as several others with 2017 Ford Fusion sport models, have lost total power while leaving red lights, stop signs, and worst of all, merging onto the highway. My car died under normal acceleration while attempting to merge on the highway, and while pulling away from a stop sign, on two different occasions, months apart from each other. A member of our facebook group of Fusion sport owners captured his car lose all power, on video, and his car is being bought back by Ford, but that is not enough. These cars, although fun and enjoyable, pose a serious threat to not only the owners of the car, but also to other drivers on the road who could hit us from behind, injuring of killing passengers in either vehicle, or vehicles nearby. This car needs to be recalled and removed from the road. Here is his video: Https://youtu.be/nlnn0hkrhtg

- East Amherst, NY, USA

problem #36

Dec 012018

Fusion

  • 40,000 miles
Randomly upon starting the car none of the dashboard controls work including HVAC controls, radio or window controls, memory seats also.

- Arlington, TX, USA

problem #35

Oct 102018

Fusion

  • 26,000 miles
I was backing out of my driveway and the car did not go more than 10 feet backwards when the whole system shut down and had to restart. It took more than 10 minutes to restart and it took 3-4 times of putting on the brake and pushing the start button before the system would re-initiate. This was the second time the car had done this and the whole system and to re-start. I took it to the Ford dealership in upland, ca and they did a system/charging circuits-charge-test and nothing came from the test. The car is still under warranty but since they did not find anything it cost me $ 95.

- Upland, CA, USA

problem #34

Jan 172019

Fusion

  • 29,000 miles
I had driven the car the previous day and parked it in my driveway and the car was completely dead the next morning. I had replaced the battery only 4 months prior. It was a new battery. I took it to the Ford dealership in upland and they tested starting and charging system circuits-charge-test nothing came up. I had charged the battery earlier that day to get the car to the dealership. This is the second time the car had completely discharged the battery and both times there was nothing wrong with the battery.

- Upland, CA, USA

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