As a 71-year-old American Indian elder, I am facing a frustrating situation with my 2017 Ford Fusion. The engine coolant intrusion issue I’m experiencing is, unfortunately, a known problem affecting many Ford vehicles equipped with Eco Boost engines. My car is exhibiting classic symptoms of coolant intrusion:

• Engine light illuminating intermittently • White smoke from the exhaust (check photo I uploaded) • Diagnosed coolant intrusion by the service department

This problem stems from a design defect in the engine block and cylinder head, allowing coolant to leak into the combustion chambers. Ford's stance on this issue is problematic: • They're only addressing it for vehicles on recall lists or with extended warranties • I have been offered to either sell my car back to them or upgrade to a new one • This offer expires on January 30, 2025 I know my experience is not isolated. • Over 900 cars are reported to have the same issue or maybe more • Only 4 recalls have been issued, leaving many owners without recourse • A class-action lawsuit has been filed against Ford for this very problem

Therefore, I am contacting several agencies and media platforms in order to seek remedy. You can contact me on Telegram FE as Fola El if you have any remedy. I would appreciate hearing your story also.

Coolant leaked into number 2 cylinder causing catastrophic engine failure while slowing down from 25mph for a stop light. Car huffed and puffed another block pouring out blue and black smoke. No warning lights or annunciators activated prior to or during the event. Car was towed to a nearby shop where they diagnosed and attempted to remedy the failure hits on their computer. They printed out the the failure codes for me and stated they do not do engine internal work. Had the car towed to the Ford dealer I purchased it from. I had purchased an extended service plan but when it ran out the dealer would not extend it further. This dealer charged me an unreasonable amount of money to tell me what I already knew, the engine was blown. Thanks for the tip.

They stated it would be $8,000.00 to $11,000.00 to repair with a new engine. The service director was less than cordial and informed me there was nothing he could do. I asked if he could call Ford and he stated he already had and they declined providing any assistance. Both he and Ford said that if I had brought it in before November of 2022 they would have replaced the engine free of charge. That tells me they already knew they had a major issue with those engines and had FAILED / NEGLECTED to inform owner of these engines so they could be repaired correctly. Instead, they allow good customers to be stranded on the roadside with dead cars. I asked the service director if he was positive he could be of no help and he said there was nothing he could do for me. Oddly enough the trade in value supposedly is $7,200.00 on a running 2017 Fusion. So would someone please tell me how their repair figures make since compared to the trade in value?

Myself and my family has owned 13 Fords which I mentioned to the service director, two of which were purchased from his dealership. I told the service director that it looks like I need to look for a new car, he nodded, and then I said, guess who will NOT be selling me one. Ford has a known engine problem and simply ignores customers experiencing those problems. Ford, since you are responsible for this issue and the cost of repairs outweigh the value of the car, then I can only conclude that you owe me a new car to replace the one you blew up. Ford...make good on your products.

Insanely frustrated 2017 Ford Fusion owner alert. I bought a brand new Ford Fusion in 2017. I've done all the scheduled maintenance and then some anytime it was suggested by a dealership. If anything, I've done far more maintenance than required according to the owner's manual.

Last summer, at 55k miles and five days shy of my five year warranty, coolant was leaking into my engine cylinders, and the entire engine had to be replaced (P0303 & TSB 22-2229). Luckily it was covered by warranty. My car was in the shop for three weeks, and Ford had zero loaner vehicles available. Ever since the engine was replaced, I have had terrible gas mileage. Should be getting 23 city/34 highway... the best have gotten is 19 city/24 highway.

Driving to work, my car started shaking and smoking really bad and forced me to pull over to side of freeway. Had to tow home. Could not drive it. Check engine light came on and 2 codes P0301 and P302 were extracted from computer which refers to misfires in cylinder's 1 and 2. Did research with a Ford certified mechanic and he provided me with proof referencing bulletin 20-2100 meaning Ford knew about this manufacturer safety defect and did not recall for repairs due to it requires engine replacement to remedy. My car is at 70,000 miles and maintained really well. Called corporate and they gave me the run around as well as dealer. A defect is not the same as a warranty. Now what? Ford needs to replace defective engine design at no cost to owner not $7000.00.

My 2017 Fusion was driving fine, when suddenly while taking a turn, the engine light came on and the temperature gage skyrocketed. I immediately took it to the dealership and was told that the car needed extensive repairs totaling over $4,000 dollars or buy a new engine that they just happened to have for $5,000 dollars. I was also told that this would not be covered under the warranty - keep in mind that the car was only 3 years old and a couple thousand miles over 60,000. The Dealership dug their heels in and would not budge on their warranty denial.

I had the car towed to another repair shop for a 2nd opinion and was met with the same diagnostics results and similar costs of $4,000 to $5,000 dollars. I then, reluctantly had the car towed back to the Dealership to have them do the repair work of replacing the whole engine. The reasoning for doing this is that I have found that this engine problem is widespread, and hope eventually FORD will make good on this flawed engine design and reimburse the customers who have been impacted.