10.0

really awful
Crashes / Fires:
0 / 3
Injuries / Deaths:
1 / 0
Average Mileage:
33,760 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2017 Ford Fusion:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #66

Nov 032020

Fusion

  • 76,000 miles
I / the owner of my 2017 Ford Fusion SE 1.5L had a seized engine occur on my commute home from work. White smoke billowed and brewed out my exhaust as I was in the right lane. I immediately pulled over to see what was going wrong and almost caused a collision for the person behind me.. after getting it towed the next day off the side of the highway I brought it to a reputable mechanic stating that this is a problematic issue with this vehicle and my engine block failed & cracked. Proceeding this, I went to another mechanic to get a second thought, just in case. Same response to the issue. Apparently, this is a huge issue with the 1.5L. I was quoted $4,800 to fix this issue, money I don't have laying around, my warranty recently expired and both fred beans of langhorne & Ford Motor Company both told me to "pound sand" because of this issue. That this whole issue is on me to be fixed. Even though I brought my car in for the program 19B37 recall - which fixes the computer system to "prevent" this issue." The vehicle has been in and out of the local shop for cylinder misfires, spark plug fouls & engine start up issues. Which apparently are leading signs to the vehicle engine block issue. It was determined that a new engine was needed and have found bulletins stating this is due to a manufacturing defect known by Ford as Ford had released the bulletins. This defect leads to engine failure and is nothing caused by the driver but solely due to the fact that when certain engines were manufactured they were manufactured incorrectly. Such as the 1.5L. Ford is unwilling to pay for engine replacement even though they have admitted this is fault during the manufacturing processes if the engine is to stall or seize during driving this could lead to serious injury, accident, and even death. Ford is not recalling this engine at this time. Please recall this, now.

- Yardley, PA, USA

problem #65

Nov 032020

Fusion

  • 75,000 miles
The owner/myself driving vehicle home my 2017 Ford Fusion SE 1.5L on the interstate when white smoke billowed out from the exhaust leading to a seized engine on a high traffic density highway. The car started to sputter, clunk and the check engine light kept flashing as I pulled off the side of the road. This car had issues before the failure of the engine with cylinders misfiring, spark plugs being fouled at low mileage and engine losing coolant. Per my vehicles breakdown I brought it to a local mechanic who worked for Ford and stated my engine locked up and needs to be replaced, after bringing my car to another shop for a second diagnosis, it was the same answer after a full look at it. I tried calling Ford in Michigan they gave me the run around, my dealer fred beans of Ford gave me the run around saying I have to cover this repair due to it being out of my warranty. I did the program 19B37 recall from Ford which reset the computer system for antifreeze and coolant entering the engine. Clearly, that issue that Ford tried to patch up didn't work. My mechanic & Ford determined that a new engine was needed and have found bulletins stating this is due to a manufacturing defect known by Ford as Ford had released the bulletins. This defect leads to engine failure and is nothing caused by the driver but solely due to the fact that when certain engines were manufactured they were manufactured incorrectly. Ford is unwilling to pay for engine replacement even though they have admitted this is fault during the manufacturing processes if the engine is to stall or seize during driving this could lead to serious injury, accident, and even death. Ford is not recalling this engine at this time. Please - recall this issue. 1.5 & 2.0 engines are very problematic. The cost for my repair is $4,800 that I don't have.

- Yardley, PA, USA

problem #64

Dec 042020

Fusion

  • 82,000 miles
2017 Ford Fusion suffering from a well-documented coolant leak into cylinders. Without warning, the vehicle suffered a loss of power and had to be towed. Coolant found in cylinders see tsb 19-2436

- Blacksburg, VA, USA

problem #63

Sep 292020

Fusion 4-cyl

  • 128,000 miles
The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light illuminated while driving. The vehicle was taken to fairway Ford Inc (444 us-117, burgaw, nc 28425) and was diagnosed that a new spark plug needed a spark plug. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the same dealer and was diagnosed that coolant was leaking into the cylinder and the engine needed to be replaced. The vehicle was rejected to be service due to the warranty being expired. The contact stated that the vehicle remained at the dealer. The manufacturer was made aware of the failure and provided the contact with a case number. The failure mileage was approximately 128,000.

- Atkinson, NC, USA

problem #62

Jul 262020

Fusion

  • 81,000 miles
After 3 years of owning the car and 81,000 miles (purchased new and never had any issues), vehicle's engine block cracked, resulting in coolant contamination. Ford's investigation showed cylinder #2 and #3 were misfiring and oil was leaking in. The check engine light, poor acceleration, and rumbling while idling all first occurred on the highway, just 2 days after a Ford service center did a complete engine check and oil change. Once the check engine light started flashing at us and the engine wouldn't push past 2K rpms, we immediately pulled over (as Ford warned us that flashing indicated fuel was dumping into the engine). The Ford dealership we towed the car to had no availability to fix the car, as 4 other Fusion with the exact same engine and issue came in earlier that week. That's when the service manager acknowledged this is a much bigger issue than what we believed was a random break. Further investigation showed that we completed the recall Ford issued (customer satisfaction program 19B37) 8,000 miles prior to the engine cracking, which was to reprogram the powertrain control module to fix: "coolant intrusion into the cylinder bores can lead to coolant loss, excessive tailpipe smoke, or illuminated malfunction indicator lights due to engine misfire and could potentially lead to engine damage". furthermore, Ford issued technical service bulletin 19-2139 that acknowledges this exact issue and the warning signs to look for, which Ford failed to identify during the engine check 2 days prior. It's clear there is a design flaw or manufacturing defect in the 1.5L ecoboost engine for 2014-2019 Fusion, and I'm confident you will find thousands of other owners who have experienced the exact same issue. Ford acknowledged the issue with recall 19B37, though it's apparent it did not fix the issue. Ford is just too cheap to truly fix the mess they created.

- Chicago, IL, USA

problem #61

Oct 072020

Fusion

  • 76,000 miles
Check engine light was on indicating a misfire in engine 3. Ford dealership recommended new sparkplugs and ignition coil. I completed the repair, check engine light disappeared. After few days, the engine started overheating suddenly without any warning. I checked the coolant reservoir and it was near empty. Paid Ford again to diagnose the problem, this time they identified coolant intrusion in engine 4 caused by internal coolant leak. The recommendation is a new reman Ford engine with the estimate of $5000.

- Davenport, IA, USA

problem #60

Sep 242020

Fusion

  • miles
Vehicle codes started to appear on the dashboard ( temp light, engine light, battery light) warning signs also appeared ( overheating in engine ) engine coolant started to decrease no leak was detected. It was taken to a mechanic to get evaluated and they came to the conclusion that it was leaking internally into the car which caused other issues. This car was purchased February 2020 so 8 months later the car has completely crashed. White smoke is also expelling from the vehicle exhaust. The spark plugs are burning up they were replaced approximately 8 days ago and they are completely burned white.

- Riviera Beach, FL, USA

problem #59

Sep 112020

Fusion

  • 68,000 miles
Driving 70mph on highway when car shut down. No power and no brakes. Was able to get onto shoulder and car automatically went from D into P on its own once it came to complete stop. Car restarted and was able to finish trip with no other problems. Very scary and dangerous.

- Alexandria, VA, USA

problem #58

Aug 112020

Fusion

  • 77,200 miles
While driving my 2017 Fusion 2.0 eco boost with 77,000 miles the "service engine soon" light came on.the light went off a few days later but I had already made a service appointment at the dealer where I had purchased it brand new. They've also done all of the routine maintenance. They said it just needed new spark plugs and injectors cleand, so they did the work and charged me $400. After I got the car back 2 days later the light came back on, I returned the car to them. It's 2000 miles over the extended warrranty I purchased. After they had it a few days they determined it has coolant leaking into cyclinder number 1. the repair was $6,236.92 to fix. I was able to persuade the dealership into having the extended warranty company pay half. My part was $3236.92

- Aurora, MO, USA

problem #57

Sep 022020

Fusion

  • 71,063 miles
The contact owns a 2017 Ford Fusion. The contact stated that the power train automatic transmission torque convertor failed. The contact stated while driving 62 mph and depressing the accelerator pedal, the vehicle started to shudder and jerk. No warning light was illuminated. The contact also stated that on another occasion, the vehicle stalled without warning. The vehicle was restarted and started to jerk. The vehicle was taken to an independent mechanic and was informed to take the vehicle to a Ford dealer that there was a recall associated with the vehicle. The vehicle was later taken to dick smith Ford of columbia located at 7201 garners ferry rd, columbia, SC 29209, but was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,063.

- St Matthew, SC, USA

problem #56

Sep 012020

Fusion

  • 30,353 miles
I was driving about 10 mins away from my house, in the city as I approached a red light my car shut off. It stopped while I was in motion, I couldn't brake, theres was nothing could do but just let the car stop on its own. The battery light started to flash, the wrench light came on. I turned the car off, then back on, and it didnt start. So I tried again, and the car started, I was ale to make it home safe. But this is a hazard, I had children in the car, I will like this car to be recalled. I saw in 2017 in July about five thousands 2017 Ford were recalled for this reason. Im scared and dont know what to do!

- Boston, MA, USA

problem #55

Aug 162020

Fusion

  • miles
Engine coolant leaked into multiple cylinders and the engine needs to be replaced. Apparently this is a design flaw and has been known by Ford for many years and has not been recalled. This is the ecoboost engine in a 2017 Ford Fusion platinum. Now the engines are on back order so it will take many weeks to get replaced. The warranty only covers a rental car for 10 days.

- Tampa, FL, USA

problem #54

Aug 052020

Fusion

  • 61,000 miles
Had a check engine light come on on my 2017 Ford Fusion SE with only 61,000 miles and there was a misfire on the first 1000 revolutions and it was on cylinder 2. it was under warranty and I took it to the dealership and they said that coolant got into the cylinder and it caused major engine damage and I need a new engine. I will get a refurbished one for my $100 deductible but I thought I should get a brand new one. Ecoboost engines are garbage. One and done with those. Ill never buy a Ford with an ecoboost engine again. Toyota is much more reliable and perfects things unlike american car companies that only care about quarterly sales. I wont get my car for 2 to 6 weeks they said but did get a loaner car. Im going to trade that in asap

- West Allis, WI, USA

problem #53

Jun 022020

Fusion

  • 30,000 miles
Nothing yet happened, I took it to the dealership a day after I bought it because of what they called a 'ghost' check engine light that would pop on for a few seconds and then went away. I also realized the car is needing a frequent refill for coolant.

- Pine Hill, NJ, USA

problem #52

Jul 182020

Fusion

  • 70,690 miles
2017 Ford Fusion 71,000 miles, coolant leak into cylinder 3. many forums stating same problem in Fusion and Ford edge. Resulting in new engine purchase or $8K repair. While the vehicle was in motion I noticed power loss. Ford would not help in me in any way financially or waving any fee.

- Pittsburg, CA, USA

problem #51

Jul 282020

Fusion

  • 71,000 miles
The contact owns a 2017 Ford Fusion. The contact stated that there was a knocking in the engine. The check engine light was illuminated. The vehicle was taken to red mccombs Ford located at 8333 I-10, san antonio, tx 78230, where it was diagnosed that coolant leaked into the cylinder and caused the engine misfire. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 71,000.

- San Antonio, TX, USA

problem #50

Jul 052020

Fusion

  • 65,000 miles
Coolant got into the cylinder due to a known issue with this motor. A software update was offered to try and prevent the problem but the damage had already been done. The car has 65000 miles and is 5000 over the warranty. Ford was contacted by myself and the local Ford dealer and they will not help at all. The check engine light came on and I took it to the local garage and they changed the spark plugs and then at around 60000 miles the light kept coming on and off. After about a week the car started shaking really badly upon start up. The software update was issued and I took it to the Ford dealer and they said it is a known issue with this motor and Ford has yet to offer a recall.

- Birch Run, MI, USA

problem #49

Jul 242020

Fusion

  • 80,000 miles
The car drove as expected until around 80K miles. Then the check engine light displayed with the code: P0302. This shows a misfire on cylinder #2. the cars coolant was recently refilled and upon inspection after the check engine light appeared, the coolant reservoir was again empty. The car was kept up on maintenance and didn't show any signs of malfunction prior. I later found out that coolant is leaking into the cylinder, causing it to misfire. The car prompted me to pull over and stop the engine because this issue was making it overheat. The car remains parked in the driveway as it is too fragile to drive.

- Overbrook, KS, USA

problem #48

Jun 012020

Fusion

  • 74,000 miles
I purchased the car on October 21st of 2019. I have had nothing but issues with this car basically sense purchasing it. I bought the car with 54,000 miles. I was up to about 74,000 with the need to replace a motor. I did so, before I replaced the motor the battery light was on. I changed the alternator believing that would be the issue, I also replaced the belt with it thinking I might as well. Still battery light was on. So I even went and changed the battery and still a battery light. I have dumped nothing but money into this car sense purchasing it. I have been reading nothing but issues with these 2017 Ford Fusion ans believe Ford needs to be held accountable for this because so many others are experiencing these issues and now I believe the ECM is going to be replaced. I bought this car thinking a new car would be a good investment for my family and to go back and fourth to work which has been not the case. I have had old war horse trucks with over 200K miles run and drive but knew they would need to upgraded to a newer family car. I really do not think Ford is taking account for the real issues they are having with their new vehicles they are selling to the public who are trying to make a living and with constant electrical problems that just isn't right. Basic maintenance is understandable but to have all of these issues just seems unacceptable.

- Monroe, MI, USA

problem #47

Jul 172020

Fusion

  • 59,867 miles
Turned car on and immediately received the shift sys fault service required warning. Car would not go into gear as well as the parking brake would not go off. Attempted to utilize the key hole in the center console, did not assist at all. Tow truck moved car to the house for us. The car was stationary during the attempting to move into drive.

- Houston, TX, USA

Read the next 20 complaints »