10.0
really awful- Crashes / Fires:
- 0 / 3
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 35,491 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2017 Ford Fusion. The contact stated that while driving at 70 MPH, the vehicle hesitated and shifted out of gear independently. The contact stated that the vehicle decelerated independently. The vehicle was taken to a dealer where it was diagnosed with a blown head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 138,000.
- Wake Forest, NC, USA
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 50,000.
- Glendale, AZ, USA
Engine codes P0300 and P0302 engine misfires. Engine has unsteady idle and feels sluggish. Engine is consuming coolant. All of these symptoms relate to ford class action lawsuit [XXX] and ford customer program Customer Satisfaction Program 21N12 Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine -?" Short Block Replacement After Coolant Intrusion But there is no recall for my vehicle to repair it when it-??s clearly an engine defect per their own admission [XXX] needs to enforce a recall. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Branchburg, NJ, USA
There is a recall on 2017 Ford Fusion's torque converter. I currently have a 2017 Ford Fusion. After inspection at a Ford service dealership, the "torque converter clutch internally failed filling the transmission filter with metal debris and starving the pump for fluid causing debris to go throughout the transmission." The problem with this, is that even though it's list as a recall for, y specific car, the recall is not listed under my VIN number. This inspection was done on December 17, 2024. The safety of myself and children were put at risk when my car hesitated to accelerate on multiple occurrences on busy roads and intersections. The problem has been reproduced by a Ford dealer and has also been inspected by a Ford service dealership. There were no warning lights on indicating that there was a problem.
- Powhatan, VA, USA
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle drove roughly, and the engine was misfiring. Additionally, the contact stated that when the vehicle was started, the vehicle was idling roughly. The contact's father, who is an independent mechanic, diagnosed the failure as a blown head gasket and coolant intrusion into the engine. The vehicle was not repaired. The vehicle was taken to the dealer where it was confirmed that the failure was a blown head gasket and engine failure due to coolant intrusion. The contact was informed that the engine needed to be replaced. The contact referenced Technical Service Bulletin: 22-2229; however, the repair was not covered under the TSB. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under any recalls or special programs. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 86,000.
- Berlin, CT, USA
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated before returning to normal functionality. The contact later observed that the coolant reservoir was empty though it had been refilled the day before. The blank warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into the engine resulted in irreparable damage. The contact was informed that a replacement engine was required. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 90,000.
- Madera, CA, USA
The contact-??s son owns a 2017 Ford Fusion. The contact stated that his son attempted to start the vehicle and became aware that the engine was struggling to turn over. The check engine warning light illuminated and there was white smoke coming out of the exhaust. The contact checked under the hood and the coolant level was significantly low. The contact-??s son left the vehicle parked. The local dealer was contacted; however, the vehicle was not taken to be diagnosed or repaired because the vehicle was out of warranty. The manufacturer was notified of the failure. The failure mileage was unknown.
- Cranbury, NJ, USA
The engine died and the car shut off in the middle of trying to drive the car. All maintenance has been done on time, all recalls have been done but one (brake line hose) which was scheduled to be repaired. The car is a 2017 with 128k miles on the engine and I did NOT get any engine light notifications to indicate anything was wrong prior to the engine dying. This is a major safety concern especially since no indication lights were displayed prior to the issue.
- Tiffin, IA, USA
Engine began to overheat. Drove home. Started up the next morning and it smelled liek somethin was burning. Took it a car repair. He said the collant had leaked into the engine block and the engine had to be replaced. 6 to 8 thousand dollars. Car only has 47,000 miles on it. There is a recall for the 2017 Ford Fusion for cars with ecoboost engines. Mine does not have thtat, but i see on line there a lot of people who have had this problem.
- Oklahoma City, OK, USA
Vehicle was apart of a recall that involved the engine having engine intrusion. We are now suffering a vehicle that is currently no longer functioning.
- San Antonio, TX, USA
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle experienced an engine misfire, with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 97,772.
- Hampton, VA, USA
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a cracked engine. The contact was informed that the engine needed to be replaced. The warranty company declined coverage for the repairs because of the known failure with the manufacturer. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 132,930.
- Okolona, MS, USA
The engine on this vehicle needs to be replaced due to coolant intrusion into the cylinders. On my engine diagnosis I get Error Code #P0302 which indicates Cylinder 2 misfire detected. My vehicle overheats quickly, runs rough and the coolant reservoir is dry. The vehicle's exhaust blows out a lot of white-ish smoke with a sickening odor. I took my vehicle to my local Auto Nation Ford of Bellevue, WA service department. They told me it is what they have seen on a lot of Ford Eco-Boost engines and there was a recall on these for engine replacement but my 2017 vehicle falls out of the recall. They told me I need a new engine replaced in this vehicle to the cost of about $10,000. Auto Nation Ford Bellevue, WA's service department referenced service bulletin #22-2229 (Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly.). There were no warnings or dashboard lights except when my coolant gauge rose suddenly while driving on the road. I have dutifully maintained my vehicle with regular checkups so I don't believe I am at fault for this problem. I believe the Ford Motor Company should have informed me of this chronic problem but they didn't. I also believe my 2017 Fusion should be repaired with the cost going to the Ford Motor Company for a known defect. What do I do now please?
- Kenmore, WA, USA
Upon starting the vehicle, the engine started to vibrate violently. The check engine warning light was illuminated. The vehicle was taken to Wendle Ford mechanic, where it was diagnosed with coolant intrusion and needed an engine replacement. The manufacturer was notified of the failure and referred to contact the NHTSA Hotline for assistance. The failure mileage was approximately 65576
- Spokane, WA, USA
The redesigned head gasket began to leak coolant into cylinder three causing a misfire and overheating of the engine. She stated the check engine light and the temp light both illuminated. My wife was left on the side of the road until the car could cool down to avoid further damage of fire. The initial indication was only a misfire on 3. I plan on getting a quote for the Ford recommended fix which is replacement of the engine with a new long block. This is a widespread and well known issue that has unfortunately now affected me. The car is available for inspection until I can figure out how to replace the motor with the updated and redesigned long block.
- Killeen, TX, USA
Component: Coolant leaking into motor. It is available for inspection upon request. This is the second motor ford has put in my vehicle with same issue. Both times the vehicle broke down in transit causing us to be a hazard to surrounding traffic and leaving us on the side of the road. Problem has happened in to motors in same vehicle. Both motor malfunctions verified by service centers. First motor was replaced at no cost to us by Ford Motor Company (FMC). They indicated they knew there was an issue with the motor and replaced it; however it took us 4 calls to FMC to get this acknowledgement and assistance. The first three times we called we were told that there was no known issue and it was our problem. Now that the replacement motor is doing the same thing, approximately 2 years/ 50,000 miles later we are in the same situation. Current calls to FMC indicate it is our problem even though the replacement motor is under warranty.? Problem has been inspected by Ford dealership service center in addition to a private certified service center, AAA Auto Group. Check engine light appeared both times at the time of breakdown, not any period of time before. All of our documentation is sitting with the vehicle at a Ford dealership at the moment. If this is an issue we can continue wiht NHTSA we will get the service records uploaded ASAP.
- Springfield, IL, USA
I took my car into the shop because we had a check engine light on and it showed a P0316 code which is a cylinder one misfire. upon inspection and replacement of my spark plugs, there was coolant that was getting into the cylinders and all over the spark plugs. I spoke to the mechanic the mechanic said that this is a known problem for the 2.0 turbo motors for the Ford fusions. I was advised to contact my local Ford dealership and see if there was anything that they can do for a TSB and I contacted Ford Motor Company directly and they are not going to provide financial assistance even though it-??s a known problem and is covered for other vin numbers. I have a case number which is CXH02950291. the TSB number is 22-?"2229 for the long block replacement. That is the only fix for this motor and it is due to a defect in the long block being cracked. I have 4 children and 2 with special needs. I cannot afford an $8-10k cost for a motor replacement. We purchased this vehicle about 5 years ago and the vehicle has roughly 96k miles on it. This is insane. I need help.
- East Hartland, CT, USA
While driving on the highway at 60MPH, the check engine light came on first, then got an overheating issue. Let car cool, then drove city streets and took car to an independent auto repair shop. They read the engine and it had error code P0304. Shop bore scoped into cylinder 4 and found engine coolant. Took to dealer to confirm, they did find that engine coolant was leaking into cylinder 4 and recommended replacing engine long block assembly for $9.25k.
- Denver, CO, USA
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, he noticed white smoke leaking from the exhaust. The check engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with coolant intrusion and needed an engine replacement. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
- Spencer, IA, USA
- Bellefontaine, OH, USA