The contact-??s son owns a 2017 Ford Fusion. The contact stated that his son attempted to start the vehicle and became aware that the engine was struggling to turn over. The check engine warning light illuminated and there was white smoke coming out of the exhaust. The contact checked under the hood and the coolant level was significantly low. The contact-??s son left the vehicle parked. The local dealer was contacted; however, the vehicle was not taken to be diagnosed or repaired because the vehicle was out of warranty. The manufacturer was notified of the failure. The failure mileage was unknown.

- Cranbury, NJ, USA

The engine died and the car shut off in the middle of trying to drive the car. All maintenance has been done on time, all recalls have been done but one (brake line hose) which was scheduled to be repaired. The car is a 2017 with 128k miles on the engine and I did NOT get any engine light notifications to indicate anything was wrong prior to the engine dying. This is a major safety concern especially since no indication lights were displayed prior to the issue.

- Tiffin, IA, USA

Engine began to overheat. Drove home. Started up the next morning and it smelled liek somethin was burning. Took it a car repair. He said the collant had leaked into the engine block and the engine had to be replaced. 6 to 8 thousand dollars. Car only has 47,000 miles on it. There is a recall for the 2017 Ford Fusion for cars with ecoboost engines. Mine does not have thtat, but i see on line there a lot of people who have had this problem.

- Oklahoma City, OK, USA

Vehicle was apart of a recall that involved the engine having engine intrusion. We are now suffering a vehicle that is currently no longer functioning.

- San Antonio, TX, USA

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle experienced an engine misfire, with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 97,772.

- Hampton, VA, USA

The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a cracked engine. The contact was informed that the engine needed to be replaced. The warranty company declined coverage for the repairs because of the known failure with the manufacturer. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 132,930.

- Okolona, MS, USA

The engine on this vehicle needs to be replaced due to coolant intrusion into the cylinders. On my engine diagnosis I get Error Code #P0302 which indicates Cylinder 2 misfire detected. My vehicle overheats quickly, runs rough and the coolant reservoir is dry. The vehicle's exhaust blows out a lot of white-ish smoke with a sickening odor. I took my vehicle to my local Auto Nation Ford of Bellevue, WA service department. They told me it is what they have seen on a lot of Ford Eco-Boost engines and there was a recall on these for engine replacement but my 2017 vehicle falls out of the recall. They told me I need a new engine replaced in this vehicle to the cost of about $10,000. Auto Nation Ford Bellevue, WA's service department referenced service bulletin #22-2229 (Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly.). There were no warnings or dashboard lights except when my coolant gauge rose suddenly while driving on the road. I have dutifully maintained my vehicle with regular checkups so I don't believe I am at fault for this problem. I believe the Ford Motor Company should have informed me of this chronic problem but they didn't. I also believe my 2017 Fusion should be repaired with the cost going to the Ford Motor Company for a known defect. What do I do now please?

- Kenmore, WA, USA

Upon starting the vehicle, the engine started to vibrate violently. The check engine warning light was illuminated. The vehicle was taken to Wendle Ford mechanic, where it was diagnosed with coolant intrusion and needed an engine replacement. The manufacturer was notified of the failure and referred to contact the NHTSA Hotline for assistance. The failure mileage was approximately 65576

- Spokane, WA, USA

The redesigned head gasket began to leak coolant into cylinder three causing a misfire and overheating of the engine. She stated the check engine light and the temp light both illuminated. My wife was left on the side of the road until the car could cool down to avoid further damage of fire. The initial indication was only a misfire on 3. I plan on getting a quote for the Ford recommended fix which is replacement of the engine with a new long block. This is a widespread and well known issue that has unfortunately now affected me. The car is available for inspection until I can figure out how to replace the motor with the updated and redesigned long block.

- Killeen, TX, USA

Component: Coolant leaking into motor. It is available for inspection upon request. This is the second motor ford has put in my vehicle with same issue. Both times the vehicle broke down in transit causing us to be a hazard to surrounding traffic and leaving us on the side of the road. Problem has happened in to motors in same vehicle. Both motor malfunctions verified by service centers. First motor was replaced at no cost to us by Ford Motor Company (FMC). They indicated they knew there was an issue with the motor and replaced it; however it took us 4 calls to FMC to get this acknowledgement and assistance. The first three times we called we were told that there was no known issue and it was our problem. Now that the replacement motor is doing the same thing, approximately 2 years/ 50,000 miles later we are in the same situation. Current calls to FMC indicate it is our problem even though the replacement motor is under warranty.? Problem has been inspected by Ford dealership service center in addition to a private certified service center, AAA Auto Group. Check engine light appeared both times at the time of breakdown, not any period of time before. All of our documentation is sitting with the vehicle at a Ford dealership at the moment. If this is an issue we can continue wiht NHTSA we will get the service records uploaded ASAP.

- Springfield, IL, USA

I took my car into the shop because we had a check engine light on and it showed a P0316 code which is a cylinder one misfire. upon inspection and replacement of my spark plugs, there was coolant that was getting into the cylinders and all over the spark plugs. I spoke to the mechanic the mechanic said that this is a known problem for the 2.0 turbo motors for the Ford fusions. I was advised to contact my local Ford dealership and see if there was anything that they can do for a TSB and I contacted Ford Motor Company directly and they are not going to provide financial assistance even though it-??s a known problem and is covered for other vin numbers. I have a case number which is CXH02950291. the TSB number is 22-?"2229 for the long block replacement. That is the only fix for this motor and it is due to a defect in the long block being cracked. I have 4 children and 2 with special needs. I cannot afford an $8-10k cost for a motor replacement. We purchased this vehicle about 5 years ago and the vehicle has roughly 96k miles on it. This is insane. I need help.

- East Hartland, CT, USA

While driving on the highway at 60MPH, the check engine light came on first, then got an overheating issue. Let car cool, then drove city streets and took car to an independent auto repair shop. They read the engine and it had error code P0304. Shop bore scoped into cylinder 4 and found engine coolant. Took to dealer to confirm, they did find that engine coolant was leaking into cylinder 4 and recommended replacing engine long block assembly for $9.25k.

- Denver, CO, USA

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, he noticed white smoke leaking from the exhaust. The check engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with coolant intrusion and needed an engine replacement. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

- Spencer, IA, USA

My vehicle 2017 Ford Fusion has a chronic condition. The coolant comes into the engine and causes an engine misfire, which is a very serious problem. The 21n12 customer satisfaction program has already come out, but I bought this car secondhand and it's already out of all conditions. I'm wondering why this issue is not a recall. Many owners of the same car are complaining of the problem and this is a serious life-threatening defect. I think you should include this in the recall right away.

- Lake Mary, FL, USA

My car has been misfiring on the 4th cylinder for since the end of 2023. The first time, I was told that I needed a tune up, I did that. Months later another misfire, said I needed to change the ignition coil, did that. Then I was out of town and it misfired again. My spark plug was changed and I was able to return home. This last time [XXX], it showed another cylinder and crankshaft. I took to dealership and was initially told that I needed a tune up and had swollen lug nuts. Advised I had a tune up at 37,000 miles and car only has approximately 48,000 miles. I then requested car be tested for coolant intrusion. The test was done and a cylinders scoped and was told Yes, that is the case. Now Ford wants me to pay $9,000+ for engine replacement. They state that my VIN is not included in the Customer Satisfaction Program. But this is a known fact to them and are not willing to absorb any of the cost. There is a program for the 1.5 but was told there is no program for 2.0 liter engine which I do not understand if it is the same engine defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Chesapeake, VA, USA

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle experienced rough idling and failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that there was coolant intrusion into the short block and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 77,000.

- Chippewa Falls, WI, USA

The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the vehicle shuddered abnormally. The message "Coolant Overheated" was displayed. The vehicle was taken to Firestone, where it was diagnosed with a coolant leak into the cylinder head gasket. The contact was informed that the cylinder head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 104,965.

- Pioneer, CA, USA

There was coolant intrusion into my engine which caused the engine to start seizing and misfiring and it also rusted a spark plug into cylinder #4. From my research this seems to be a known and common issue with EcoBoost Ford Fusions (I have a 2017 Ford Fusion 1.5L EcoBoost). This issue apparently can also cause fires and I'm lucky that it didn't happen to me. The Peacock Ford Service Center in Maitland, Florida confirmed to me that this is a known issue. The engine has been inspected by a Firestone as well as the Ford Service Center that i previously mentioned. The only symptom of the failure was the check engine light coming on but the only reason it came on was because the engine started misfiring.

- Orlando, FL, USA

The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated, prompting the contact to drive the vehicle to the local dealer to be diagnosed. The dealer retrieved fault code for a cylinder #2 misfire. The contact was informed that the spark plugs, fuel injectors, and the engine needed to be replaced, due to coolant intrusion into the cylinder head. The contact was informed that the failure might be related to an unknown recall; however, the VIN tool showed no open recalls on the VIN. The spark plugs and fuel injectors were replaced and the vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 61,000.

- Greenlawn, NY, USA

Coolant consumption through the engine due to faulty long block assembly. TSB has been issued but no recall. Ford motor company has known of this issue since at least December 19th 2019. TSB 19-2346

- Henderson, NC, USA