10.0

really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
78,930 miles

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problem #129

Mar 182025

Fusion

  • 61,000 miles
The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the cylinders. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure, but no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 61,000.

- Orlando, FL, USA

problem #128

Jun 232025

Fusion

  • 90,000 miles
The contact owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle, the engine experienced a rough start and idling, and the check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the engine was faulty due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.

- Mchenry, IL, USA

problem #127

Jul 312025

Fusion

  • 136,000 miles
The contact owns a 2017 Ford Fusion. The contact stated that while driving 40 MPH, there was an abnormal slushing sound coming from the engine compartment. Additionally, the vehicle shuddered violently, the engine overheated, and the vehicle stalled. The check engine and powertrain warning lights were illuminated. The vehicle was able to restart. The vehicle was taken to the dealer, where it was diagnosed with engine failure. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 136,000.

- Charlotte, NC, USA

problem #126

Jul 182025

Fusion

  • 196,000 miles
The contact owns a 2017 Ford Fusion. The contact stated that there was white smoke coming out of the exhaust pipe on cold starts and while driving at various speeds. The check engine warning light and the low coolant warning light were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the cylinders through a cracked engine block. The mechanic determined that the engine needed to be replaced. The mechanic informed the contact that it was known failure and referred the contact to a dealer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 196,000.

- Wolverine Lake, MI, USA

problem #125

Jul 142025

Fusion

  • 55,700 miles
The contact owns a 2017 Ford Fusion. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the engine overheated. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that there was coolant inside the cylinders and advised the contact that the engine long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle did not qualify for an Extended Warranty Coverage related to the failure. The failure mileage was 55,700.

- Beverly Hills, MI, USA

problem #124

Jul 162025

Fusion

  • 123,000 miles
The contact owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle, the check engine and the service vehicle soon warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the engine was faulty due to coolant intrusion, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 123,000.

- Livingston, LA, USA

problem #123

Jul 112025

Fusion

  • 46,791 miles
The contact owns a 2017 Ford Fusion. The contact stated that while starting the vehicle, the contact heard a loud clanging sound coming from the engine compartment, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the engine. The contact was informed that the head gasket and short block needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 46,791.

- Alexandria, VA, USA

problem #122

Jul 112025

Fusion

  • 78,850 miles
The contact's husband owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated. The contact used a vehicle code reader and scanner tool to scan the vehicle and retrieved a diagnostic trouble code indicating a misfire in engine cylinder #2. The vehicle was taken to an independent mechanic where, the coil pack and plug wire were replaced; however, the failure recurred days later. The vehicle was taken back to the independent mechanic, where it was diagnosed with coolant intrusion in engine cylinder #2. The mechanic informed the contact that the failure was related to Ford TSB Number:19-2346. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The contact was then referred to the NHTSA Hotline to file a complaint. The failure mileage was 78,850.

- Garden City, MI, USA

problem #121

Jun 092025

Fusion

  • 130,000 miles
The contact owns a 2017 Ford Fusion. The contact stated while attempting to start the vehicle, the vehicle hesitated to start and was shaking abnormally. The contact stated that the check engine warning light was illuminated. The contact stated that a dealer was contacted. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 130,000.

- Holly, MI, USA

problem #120

Jun 242025

Fusion

  • 95,000 miles
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle jolted and there was white smoke coming from the exhaust pipes. The vehicle was taken to a local independent mechanic where it was diagnosed with a coolant intrusion and a blown head gasket. The mechanic related the failure to the Customer Satisfaction Program: 21N12. The local dealer was contacted; however, the vehicle was not diagnosed or repaired because the VIN was not under recall. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000.

- Hortense, GA, USA

problem #119

Jun 112025

Fusion

  • 120,000 miles
The contact owns a 2017 Ford Fusion. The contact stated that there was coolant leaking into the engine and there was smoke coming from the exhaust. The contact stated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where a pressure test was performed and determined that the engine was not maintaining the proper engine pressure, and coolant was entering the cylinder walls. The contact called the local dealer, who confirmed there was no recall coverage for the failure and referred the contact to the manufacturer for assistance. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 120,000.

- Tennessee, IL, USA

problem #118

Feb 122024

Fusion

  • 45,000 miles
The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was being serviced at the dealer, the contact was informed that the head gasket was fractured, which caused coolant intrusion into the cylinder and the engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure had persisted and had worsened. The contact stated that the vehicle was experiencing excessive coolant consumption and difficulty starting. The manufacturer was made aware of the failure and referred contact to the NHSTA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 45,000.

- Greenwood, SC, USA

problem #117

May 152025

Fusion

  • 50,000 miles
The contact owns a 2017 Ford Fusion. The contact stated that while driving on several occasions at various speeds, the vehicle started sputtering with the check engine warning light illuminated. The vehicle was taken to dealer where it was diagnosed and determined that there was coolant intrusion into the engine and the engine needed to be replaced. The manufacturer was notified the failure. The failure mileage was 50,000.

- Castleton, NY, USA

problem #116

May 212025

Fusion

  • 47,000 miles
The contact owns a 2017 Ford Fusion. The contact stated that while driving on several occasions at various speeds, the vehicle lost motive power with a misfire coming from the engine. The vehicle was driven to the residence. The contact stated that the next day, when the vehicle was started, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a misfire coming from the spark plugs. The vehicle was taken to the residence. The contact stated that while driving to the residence, the temperature gauge went to Hot. The contact checked the coolant reservoir and became aware that the coolant reservoir was empty. The contact added coolant. The following morning the vehicle was started, and there was white smoke coming from the exhaust pipe. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.

- Ripley, TN, USA

problem #115

Mar 142025

Fusion

  • 129,000 miles
The contact owns a 2017 Ford Fusion. While the contact's fiancé was driving at an undisclosed speed, the engine overheated. The driver pulled the vehicle over to the shoulder of the roadway and turned off the vehicle. The contact stated that the check engine warning light was illuminated. The vehicle was later driven to an independent mechanic; however, the failure was not duplicated. The vehicle was driven back to the contact's residence. The contact later performed an inspection of the vehicle. The coolant level was inspected, and the contact refilled the coolant reservoir; however, the contact stated that the coolant reservoir needed to be refilled daily. There was no visual signs of a coolant leak. In addition, the vehicle was taken to an independent mechanic, where it was diagnosed with a misfire in cylinder #2. The contact was informed that the fuel injector and coil pack needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact was informed that there was no visual coolant leak. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 129,000.

- Fullerton, NE, USA

problem #114

Apr 252025

Fusion

  • 174,000 miles
The contact owns a 2017 Ford Fusion. The contact stated that while driving 25 MPH, the message "Coolant Overheating" was displayed. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact referenced Customer Satisfaction Program: 21N12; as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 174,000.

- Ennis, TX, USA

problem #113

Apr 062025

Fusion

  • miles
The contact owns a 2017 Ford Fusion. The contact stated that his daughter had informed him that the coolant level was low. The contact refilled the coolant reservoir; however, the following day the coolant was low again, and the vehicle failed to start. The contact stated that the check engine warning light was illuminated. The contact changed the spark plugs, ignition coils, and fuel pump; however, the coolant level remained low. The vehicle was towed to the dealer who diagnosed the vehicle with coolant intrusion in the engine. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

- Derby, KS, USA

problem #112

Apr 302025

Fusion

  • 150,000 miles
The contact-??s daughter owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle, there was an abnormal amount of white smoke coming from the exhaust pipes. The contact stated that the vehicle hesitated while starting, with the message "Coolant Level Low" displayed. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the vehicle had experienced coolant intrusion and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 150,000.

- Fieldon, IL, USA

problem #111

Apr 162025

Fusion

  • 55,352 miles
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the power train fault message was displayed, and check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that there was coolant intrusion into the cylinders, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 55,352.

- Philadelphia, PA, USA

problem #110

Jan 242025

Fusion

  • 110,000 miles
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the engine coolant temperature warning light illuminated. There was white smoke coming from the exhaust pipe. The contact pulled over and had the vehicle towed to an independent mechanic, who determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.

- Mansfield, OH, USA

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