The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the power train fault message was displayed, and check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that there was coolant intrusion into the cylinders, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 55,352.

- Philadelphia, PA, USA

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the engine coolant temperature warning light illuminated. There was white smoke coming from the exhaust pipe. The contact pulled over and had the vehicle towed to an independent mechanic, who determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.

- Mansfield, OH, USA

The contact owns a 2017 Ford Fusion. The contact stated that while driving on the highway at 60 MPH, the check engine warning light illuminated with a misfire in the engine and the vehicle experienced a reduction of automotive power and the vehicle decelerated to 40 MPH. The contact proceeded to take the vehicle to a local independent mechanic where the vehicle was diagnosed, and the contact was advised that the engine had experienced coolant intrusion and the engine needed to be replaced. The vehicle was not repaired. The contact referenced Customer Satisfaction Program: 21N12 as probable cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.

- Austin, TX, USA

The contact owns a 2017 Ford Fusion. The contact stated that during an oil change, the technician at the dealer advised the contact that there was coolant in the engine block, which caused damage to the engine. The contact was advised that the engine needed to be replaced. The contact was informed by the dealer that it was a known failure in similar vehicles. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 140,000.

- Brownwood, TX, USA

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the low oil warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into various cylinders had resulted in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 77,500.

- Antioch, TN, USA

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine, which caused the engine to fail. The contact was informed that the engine needed to be replaced. The contact was also informed that the VIN was not included in TSB: 22-2134 (Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GDI Engine -?" Short Block Replacement After Coolant Intrusion). The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 78,900.

- Village Of Clarkston, MI, USA

The contact owns a 2017 Ford Fusion. The contact stated that while driving on the highway at 60 MPH, the vehicle lost automotive power, with white smoke coming from underneath the hood. The contact stated that several unknown warning lights were illuminated. The contact pulled over to the shoulder lane and parked the vehicle. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the engine had experienced coolant intrusion and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

- Upland, CA, USA

The contact owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle, the engine was shaking abnormally, with the check engine warning light illuminated. The contact checked the engine bay and noticed that the coolant reservoir was abnormally low level on coolant. The vehicle was taken to a local dealer and the contact was informed that there was a misfire in cylinder #3 due to coolant intrusion in the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 49,000.

- Canton, MI, USA

The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated intermittently while driving. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinders. The dealer determined that the long block engine assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 92,000.

- Coventry, RI, USA

The contact owns a 2017 Ford Fusion. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact attempted to jumpstart the vehicle but was unsuccessful. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the starter had failed. The starter was replaced; however, several days later, the failure recurred. The vehicle was towed back to the same mechanic, where it was diagnosed for a second time. The contact was advised that coolant intrusion had caused the engine to fail, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 95,000.

- Paducah, KY, USA

The contact owns a 2017 Ford Fusion. The contact stated that while his son was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the head gasket, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired due to the new engine not being available. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 50,000.

- Vestavia Hills, AL, USA

The contact owns a 2017 Ford Fusion. The contact stated that occasionally the "Coolant Level Low" message was displayed and after starting the vehicle and driving at various speeds, there was thick white smoke coming from the exhaust. The contact decided to replace the head gasket and discovered that the engine block was cracked. The contact researched and became aware that the failure might be caused by coolant intrusion into the engine. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall related to the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 58,000.

- Gorham, ME, USA

The contact owns a 2017 Ford Fusion. The contact stated while driving 65 MPH and attempting to depress the accelerator pedal, the vehicle failed to respond as needed. The local dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that there was coolant leaking into the cylinder block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, opened a case, and referred the contact to the NHTSA Hotline for assistance. The contact related the failure to TECHNICAL SERVICE BULLETIN: 19-2172 (Coolant in Cylinders, White Exhaust Smoke And/ Or Illuminated MIL). The failure mileage was 47,000.

- Richmond, CA, USA

The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the head gasket had failed, causing coolant to leak into the oil, which caused the engine to fail. The dealer determined that the engine needed to be replaced. The dealer informed the contact that it was a factory defect. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a related recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.

- Kingsville, MD, USA

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle started to hesitate while depressing the accelerator pedal. The check engine warning light was illuminated. Due to the failure, the vehicle was towed to a local dealer. The vehicle was diagnosed with engine failure due to coolant intrusion into one of the cylinders. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle remained in the possession of the dealer but was not repaired. The failure mileage was approximately 74,000.

- Columbia, MO, USA

See attached document for complaint.

- Killeen, TX, USA

The contact owns a 2017 Ford Fusion. The contact stated that while his wife was driving 55 MPH, the vehicle started shaking abnormally. The check engine warning light illuminated. The contact was able to pull over to the side of the road and call her husband. The contact was able to drive the vehicle to the residence. The contact stated that the dealer was contacted. The vehicle was taken to the dealer and was diagnosed with a crack in the head gasket and that coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 122,000.

- Stantonsburg, NC, USA

The contact owns a 2017 Ford Fusion. The contact stated that it was difficult to start the vehicle. Additionally, the contact stated that upon starting the vehicle, the vehicle shuddered, and there was grey smoke coming out of the exhaust pipe. The check engine warning light was illuminated. The contact also stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to Miller Auto, where and unknown spark plug was replaced; however, the failure persisted. The mechanic diagnosed the vehicle and determined that there was coolant intrusion into the engine, causing cylinders #1, #2, and #3 to misfire. Additionally, the cylinder overtemperature protection was activated. The mechanic determined that the engine or the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.

- Harrod, OH, USA

The contact owns a 2017 Ford Fusion. The contact stated that while driving at 70 MPH, the vehicle hesitated and shifted out of gear independently. The contact stated that the vehicle decelerated independently. The vehicle was taken to a dealer where it was diagnosed with a blown head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 138,000.

- Wake Forest, NC, USA

The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light had been illuminated and that the hood of the vehicle was trembling while an abnormal sound came from the engine upon starting the vehicle. The contact also stated that while driving the vehicle at various speeds the engine would stall. The vehicle was able to restart. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the failure was attributed to coolant intrusion into cylinder 2 and that the entire engine would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 47,254.

- Phoenix, AZ, USA