At 68,000 miles, the transmission began experiencing symptoms of a failed transmission. I took it to the dealer and they confirmed that there was a CONCERN HARSH SHIFT ON 3RD GEAR AND DIAGNOSE DIRECT DRUM CAUSING CUST CONCERN AND SHUDDER CONCERN TORQUE CONVERTER. This diagnosis caused the vehicle to hard shift everytime i would take off and often time cause a kick on the transmission. Because of this, the rear main seal of the engine also gave out prematurely. While driving on the freeway, the engine began leaking oil suddenly from the rear main seal causing the entire bottom of the engine to get soaked with oil. This also caused the oil to fall in to the brake pads and rotors. While driving on the freeway, i lost braking power and could not stop safely. I had to pull to the shoulder and attempt to stop the vehicle. Fortunatelly, there were no cars on the soulder and was able to stop the vehicle. This is where i discovered the vehicle full of oil in the bottom of the vehicle along with the brake pads and rotors. The vehicle was towed to the house about 130 miles. Once discovered, it was taken to Sunrise Ford where they discovered all of the issues. The service tech told me that it is a common problem for those transmissions to fail prematurely and cause other problems. This is a safety issue because after 7 years of the vehicle being on the road with under 100k miles, it is posing a safety hazard not only for the customers but also the public. Please investigate the transmission issue that is leading to other safety issues. This is the 6F35 transmission that is installed on these vehicles. These transmissions are famous for failing prematurely. This was one of those cases. No check engine light comes on to indicate that there is trouble with the transmission. This problem is putting others and oneself at risk because it lead to other failed components. The problem first appeared at 55k miles and around january 2023.

- Fontana, CA, USA

What component or system failed or malfunctioned, and is it available for inspection upon request" The engine experienced coolant intrusion, which is a known defect in certain Ford EcoBoost engines. My independent mechanic diagnosed the issue after I noticed significant engine performance problems. The affected components, including the engine block and cooling system, are available for inspection upon request. How was your safety or the safety of others put at risk? Coolant intrusion can lead to engine overheating, misfires, and in severe cases, engine fires. This significantly increased the risk to my safety and that of others on the road. Had I not addressed the issue promptly, a fire could have occurred while driving. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem was confirmed by an independent, certified mechanic-?"not by a Ford dealership. The dealer failed to properly diagnose or even acknowledge the problem, which appears to be common based on other consumer complaints. Ford did not identify what was truly going on with the vehicle, despite clear symptoms. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Ford has not inspected the vehicle. The manufacturer was notified, but they declined to take responsibility or offer a solution. There was no inspection by police or insurance representatives, as the issue was caught before a fire or accident occurred. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Yes. The engine began running rough and hesitating under acceleration. I also noticed excessive white smoke from the exhaust, and the check engine light came on intermittently. These symptoms began appearing several weeks before the full diagnosis, and Ford service failed to address them accurately during prior visits

- Oceanside, CA, USA

The check engine light came on and something about the cooling system. I can-??t totally remember. The Service desk confirmed the eco boost engine has known issues of the cooling system which may cause the engine to go bad. Reported I needed a new engine and transmission. Then after they had started that job and after I put $1,500 down they called me back and said the radiator has issues from it all and needed changed as well. I asked him if all fords only lasted approximately a 100,000 miles or just this one and he responded that it is a known issue by ford and happens with this engine. It cost me approximately $15,000 out of pocket to get the car fixed. Within a week there were more -??issues-?? with the engine and I am now being charged over $300 to fix this part that they didn-??t change even though they put in a new engine.

- Lincoln, IL, USA

While maneuvering in parking lot car would not shift from Reverse to Drive after backing out of parking place, error on dash stated shift module failure. Tow truck driver manually engaged shifter to drive, too car to Freeman Ford. Upon inspection shifter grommet at transmission had worn not allowing car to change gears, $4 in parts, $300 in labor to fix. Fortunately the car was just blocking a post office parking lot, if this had been a maneuver in an intersection it could have caused an accident. There was no indication this failure was going to occur.

- Siler City, NC, USA

The contact owns a 2018 Ford Fusion. The contact stated that after his girlfriend was occupied and parked in the residence, while attempting to reverse the vehicle the gear shifted independently into park. The contact mention he lifted the front end of the vehicle, and he noticed the shifter cable detached from the transmission shifting arm. The contact was able to attach the shifter cable on the transmission shifting arm but also noticed the shifter cable bushing has detached from the transmission as well. The vehicle was not taken to be diagnosed. The vehicle was not repaired however the contact mention the vehicle will be getting repaired on March 29th. The contact related the failure to the NHTSA Campaign Number: 22V413000(POWER TRAIN). The insurance company had not been contacted yet. The manufacturer was made aware of the failure they informed the contact that NHTSA calls the manufacture to have recalls on their VIN. The contact was referred to NHTSA to file a complaint on the failure. The failure mileage was 102.000.

- New Orleans, LA, USA

My car had a bad shifting linkage which I paid for out of pocket. My 2.0 Ecoboost engine is leaking coolant into my oil and makes a very loud concerning ticking noise, along with reduced engine power and sporadic/random loss of brakes. There has been recalls for these issues on most other Ford Fusion models and this one NEEDS TO BE RECALLED. My engine is going to blow any day now and I will be stuck paying for the rest of my car loan for a vehicle I cannot drive. All of the Ecoboost engines should be recalled for poor design.

- Warren, ME, USA

The contact owns a 2018 Ford Fusion. The contact stated that while starting the vehicle, the check engine warning light illuminated, and the "WRENCH" symbol was displayed. The contact was unable to shift the transmission into drive(D). The contact had to wait for approximately 15 to 20 minutes before attempting to restart the vehicle before shifting into drive(D). The contact stated that the failure recurred, and the vehicle was towed to the dealer. The dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 95,000.

- Saint Louis, MO, USA

At 135,815 miles, my 2018 Ford Fusion SE experienced a sudden transmission failure while driving, with no prior warning signs. The vehicle was towed to Certified Transmission, where technicians confirmed: Transmission fluid level was correct but black/degraded. Multiple failure codes were present. Transmission pump whined and stopped functioning. Diagnosis: Internal transmission failure (6/17/2024). The shop stated this issue is common in these transmissions. The entire transmission had to be replaced. At 141,164 miles, just 5,349 miles later, the engine shut off on the highway while driving, again with no warning lights. After pulling onto the shoulder, it restarted after 10 minutes but was smoking heavily. Coolant was critically low in the reserve tank. Diagnosis: Cracked cylinder head due to coolant intrusion, a known defect in 1.5L EcoBoost engines. I contacted Ford Customer Care about CSP 21N12, but they refused assistance since my vehicle exceeds 84,000 miles, despite this well-documented defect. Safety Concerns: Unexpected transmission & engine failure while driving creates a serious risk. Engine shutoff on the highway could have led to an accident. Coolant intrusion in 1.5L EcoBoost engines is a known issue, yet Ford has failed to notify all owners. This issue affects many owners and creates major safety risks. I urge the NHTSA to investigate and consider a mandatory recall to prevent further incidents.

- Liberty, MO, USA

Transmission cable shifter bushing was defective and popped off of transmission shifter. This subsequently caused the transmission control module to overwork and fail.

- Cortland, IL, USA

The contact owns a 2018 Ford Fusion. The contact stated that while at a stoplight, the vehicle hesitated and jerked. The contact depressed the accelerator pedal, but the vehicle hesitated and lost motive power. The service vehicle message was displayed. There was a highlighted rectangle displayed. The vehicle was taken to the local dealer, where it was diagnosed and DTC: P0218/P177S was retrieved, and it was determined that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was taken to another local dealer, Academy Ford Sales (13401 Baltimore Ave, Laurel, MD 20707); where it was diagnosed that the transmission, intermittent clutch, and shaft needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic who determined that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 70,000.

- Jessup, MD, USA

The contact owns a 2018 Ford Fusion. The contact stated that while driving 30 MPH, the vehicle hesitated, and the transmission failed to shift into third gear. The contact stated there was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 74,433.

- Brownstown Township, MI, USA

Transmission issues, I had my transmission replaced right out of warranty so Ford assisted 4 grand to assist the repair because the dealership took a mmtj to get my car in, i didn't know it was going to go over the trade in program replacements in miles. The car shifts weird, in drive the vehicle acts as if it was put in neutral randomly and it jerks you hard into gear throwing you and passengers into the back of the seat a, pay got hit two times it also when you start the car, put it in drive it throws it's self back into park then you put it back into drive or reverse and it grooms and goes as if I'm accelerating which i got hit once backing out of a sppt because of this i hagea friend who has the same issues why is theee not a recall on their ford fusions or them getting sued"??"

- Kansas City, MO, USA

The vehicle started jerking violently out of nowhere while being driven only 35 MPH. It immediately became unsafe and unable to be driven without any warning whatsoever. No lights on the dash or anything leading up to this issue. After being diagnosed we were told the transmission needs to be completely replaced. Also after doing some research we have discovered that this is a well known issue with this vehicle that has not been addressed with this year model, but was with previous model years.

- Yukon, OK, USA

The contact owns a 2018 Ford Fusion. The contact stated that after her son had placed the vehicle into reverse(R), the vehicle failed to respond when shifted into drive(D). The contact stated that the WRENCH (Transmission) warning symbol appeared on the instrument panel. The vehicle was towed to the dealer where a diagnostic test was performed. The contact was informed that the shifter cable bushing and the shifter cable bushing cap needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NTHSA Hotline to report the failure. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 60,000.

- Kansas City, MO, USA

The contact owns a 2018 Ford Fusion. The contact stated while his wife was driving 60 MPH, the wrench symbol became displayed. The power train fault warning light was illuminated. The vehicle started to shake with the check engine warning light illuminated. The power steering was inoperable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 58,000.

- Aurora, CO, USA

The contact owns a 2018 Ford Fusion. The contact stated that the transmission independently shifted into the park(P) while driving at speeds of 30 MPH or exceeding the speed. The gear shifter had detached from the vehicle while driving over rough road surfaces. The contact had to manually maneuver the gear shifter to move the gear shifter to the desired position. The wrench symbol was displayed on the instrument panel, indicating that the vehicle needed to be serviced. The vehicle had been taken to a certified mechanic who diagnosed that the gear shifter had a detached that needed to be repaired. The vehicle had been repaired; however, the failure persisted. The dealer had been contacted and confirmed that the VIN was not under recall. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 80,000.

- Orlando, FL, USA

The contact owns a 2018 Ford Fusion. The contact stated that the transmission was previously replaced twice. Additionally, the contact stated while driving 65 MPH, the vehicle stalled. The power train warning light was illuminated. The messages "Shift System Fault-??, -??See Owner-??s Manual" and "Take Vehicle to Service Center Immediately" were displayed. The contact was able to veer to the side of the road. The vehicle was towed to the residence. The contact stated that while shifting to drive(D) or to reverse(R), the gear shifter independently shifted back to park(P). The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure milage was approximately 89,000.

- Humble, TX, USA

After reversing out of my driveway I could not get me fusion to go into drive. After getting the car back into my driveway my fusion starting putting the emergency brake on I would take it off and it would automatically put the parking brake back on. After looking at a video of problems with the shifter I popped my hood and found that the shift cable had come off. There is a recall on fusions for this issue but my year is not included.

- Lubbock, TX, USA

The contact owns a 2018 Ford Fusion. The contact stated while driving 25 MPH and depressing the accelerator pedal, the vehicle hesitated to respond, jerked, and experienced hard shifts while responding. The contact stated that the failure had been recurring while driving. The power train warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with internal transmission damage that caused clutch B to fail. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,559.

- Lima, OH, USA

The contact owns a 2018 Ford Fusion. The contact stated while driving 45 MPH, the engine started to overheat, and there was smoke coming from underneath the hood. The message "Vehicle Temperature Overheating" was displayed. The contact pulled over to the side of the road and allowed the vehicle to cool down. The contact was able to continue driving; however, the failure recurred several times while driving. The contact pulled to the side of the road several times until arriving to the residence. The vehicle was taken to the dealer, where it was diagnosed that the PCM had failed. Additionally, the dealer diagnosed there was coolant intrusion in the engine cylinders. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 181,000.

- Lake Charles, LA, USA