10.0

really awful
Typical Repair Cost:
$4,790
Average Mileage:
87,150 miles
Total Complaints:
3 complaints

Most common solutions:

  1. total engine replacement (3 reports)
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problem #3

Dec 312021

Fusion SE 1.0L Ecoboost

  • Automatic transmission
  • 72,419 miles

My car was serviced for the works oil change on 12-5-21 @ Quicklane-ford. Car has 72k miles, on 12-31-21 heading home from work early morning my car at light started to shake. No warning lights or nothing. I went to gas station to get gas so I wouldn’t have to stop later. i attempted to start my car the oil and battery light came on. It took a minute but car initially started. I drove 2 miles home and when i got to a stop sign my car wouldn’t go. When autozone opened i took my car 2 miles to have them test the battery. The tech said,”hey is your car off, the machine says it’s still on.” I stated it wasn’t but he went inside my car to see if it was. He thought that was weird and so did I. The battery was good. So I proceeded to head to quicklane which was 2 miles aways. This time when I got to a intersection my car begin to shake and rpm wouldn’t go up as I attempted to accelerate. I pulled over, to get a tow. When i started the car again oil, battery and overheating light turned on.

At Quicklane I got terrible news, that coolant was leaking into engine and that I may need a engine or my head gasket replace. Which may cost at minimum $4000. I asked how could this happened I get my car serviced here all the time. Wouldn’t the ford mechanic detected coolant leaking into oil. When they test that as well. I read that ecoboost suv were recalled but my focus is ecoboost and have similar issues. I treat my car with care get any and every service suggested by Quicklane. Quicklane worker stated that my 2018 car that i bought brand new no miles in 2/19/2019 was old. How so i had a 1997 camry with 330k miles never did this and had same motor. I never got a warning on car about a coolant leak. This is a shame that at 72k miles, I am having to buy a expensive engine or new car. They had recalls on other ecoboost but now I’m thinking all ecoboost by Ford has this issue that is becoming to common. It’s not safe and dangerous Shaking and stopping out of nowhere and no real warning. This could have caused me or my loved danger had my car stopped in front of on coming traffic or set on fire. You know there’s a issue with ecoboost what are you doing to make sure we are safe. I always raved about Ford but now I truly see why your acronym Fix Or Repair Daily

- Tache W., Spring, US

problem #2

Oct 282021

Fusion SE 1.5L

  • Automatic transmission
  • 122,000 miles

I bought this car brand new. I've had it serviced for every maintenance interval at the dealer I bought it from. When it broke down, that dealer could not "fit me in" for nearly 2 weeks. I tried another dealer not too far from home and they took it next day. I got the call from them last Monday that my engine is shot, and for them to fix it the cost would be $13,000. On a 3 year old car that Ford has done all the maintenance/service on.

Now I'm reading stories about this particular engine and this not being an uncommon occurrence. Of course, Ford is not standing behind their product, only letting the customer absorb the cost. To say that I'm disappointed with Ford Motor Company would be a MASSIVE understatement.

- Joseph H., Davisburg, US

problem #1

Oct 122020

Fusion Titanium 2L

  • Automatic transmission
  • 67,000 miles

At just 67,000 miles, (which makes it 7,000 miles out of warranty), my 2018 Ford Fusion has fallen victim to a known issue (TSB 19-2346) causing coolant to leak into the motor, which requires the engine block to be replaced on a 2 year old car! I would understand if the car was several years old, but nobody should have to replace the motor on a two year old car. We also bought this vehicle used from a Ford dealership after the technical service bulletin was released, so they sold it knowing there was a potential issue. Ford Motor Company is flat out refusing to stand behind their product.

We have tried reaching out to Ford via phone, email, and social media. The only answer we get is “too bad, the warranty has expired.” No one will give us the ability to speak with their supervisors. We had a horrible experience with the service manager at the Ford dealership.

When he found out we had reached out to Ford via social media he became angry, telling us among other things 1) if Ford decides to fix our car it comes out of his pocket, 2) it's our fault we have a dead 2 year old car because we bought it used (from a Ford dealership last year) 3) cars are disposable and Ford fulfilled their promise to us because the car ran fine until the warranty ran out. He said people need to quit griping about this issue because it doesn't even happen that much and the pending lawsuits and multiple complaints online are bull. He also told us he "doesn't believe in class action lawsuits,” and accused us of trying to get him to lie to Ford about the mileage!

We have been completely up front with Ford about the car having 67,000 miles. He then refused to work on the car and had it towed to another dealership. We finally got an estimate, over a week later after multiple requests, of $4814 to repair the car.

It is obvious from the response we have received from Ford reps they know about the issue and have been instructed to block customers who complain about it. Since this is a known defect, we feel that Ford should repair it. We further believe that by not doing so, Ford is engaging in unfair business practices.

- Jennifer B., Owasso, US