The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the contact noticed white smoke coming from the tailpipe. Additionally, the check engine warning light was illuminated. The contact drove the vehicle to a safe location and parked the vehicle. The contact checked the oil level and confirmed that the oil level was adequate. The vehicle was taken to the dealer where it was diagnosed with a coolant leak into cylinder #3. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall; however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 131,768.

- Rochester, NY, USA

My 2018 ford fusion is suffering an engine intrusion problem as a result of horrible engine design. Ford did NOT disclose or announce this very well known problem. My engine has overheated multiple times caused me to pull over on the HIGHWAY in fast moving traffic. Not only is the overheating a danger to my safety but so is sitting in a sedan on the side of the highway with tractor trailers passing me at speeds of 70mph.

- Leonardtown, MD, USA

The contact owns a 2018 Ford Fusion. The contact stated while driving 65 MPH, the temperature gauge displayed that the engine was overheating. The transmission warning light was intermittently illuminated. The contact pulled over to the side of the road, and the vehicle was towed to the dealer, who related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion) associated with the VIN; however, the mileage exceeded the warranty coverage. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 89,000.

- Spearfish, SD, USA

When driving our 2018 Ford Fusion on vacation my wife and I were 10 hours away from home when the motor began to fail. The check engine came in and began flashing, while driving at 75 mph on [XXX] near Tifton Georgia our engine lost all power and the car began smoking profusely. The car developed a very serious misfire and was struggling to stay running. My wife was driving and had to cross 4 lanes of traffic in a vehicle lacking power and profusely smoking from under the hood reducing visibility. Two service centers have now diagnosed the car with a bad head gasket and block and informed us that the engine will need to be replaced. Ford has now informed us that our vehicle qualified for the [XXX] customer satisfaction campaign but we were never notified and now they are refusing to cover the engine due to us being 10,000 miles over their qualifications. The vehicle had issues previously with engine oil level raising as driving. When questioning the dealership they told us it was normal and there was no coolant or fuel in the oil. We have now found records that the dealership reprogrammed the power train control module according to their [XXX] campaign and cleared codes related to these coolant intrusion issues. This issue was caught and we were blatantly lied to about the coolant going into our oil. Because of this and Ford-??s failure to notify us my wife and I were put into a dangerous situation traveling at a high rate of speed in a vehicle that lost majority of its power suddenly with no warning. We then put ourselves and other motorists around us at risk by having to cross 4 lanes of traffic in a cloud of white smoke in order to get ourselves to a safe place to stop. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- New Lebanon, OH, USA

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was shaking abnormally. The contact stated there was white and black smoke coming from the tailgate and the hood area. The accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the temperature gauge indicated that the engine was overheating. The vehicle was driven to the shoulder of the roadway. The vehicle was towed to the residence. The contact stated that a family friend who is an independent mechanic diagnosed the vehicle with engine failure. The contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure and the contact was informed that the repair would not be covered under an extended warranty. The contact was also informed that there were no available recalls associated with the VIN. The failure mileage was approximately 88,000.

- Kentwood, MI, USA

The contact owns a 2018 Ford Fusion. The contact stated that while her son was driving 70 MPH, the check engine warning light illuminated. The vehicle began to run rough, and the driver veered to the side of the road. The vehicle was towed to the local Nissan dealer, where it was diagnosed that there was no coolant in cylinder #2, and the head gasket was blown. The driver was referred to the local Ford dealer. The driver called the local dealer and was informed that there was no recall or Customer Satisfaction Program coverage for the repair. The vehicle was shipped back to the contact's residence. The vehicle was towed to the local dealer where it was diagnosed that an engine replacement was needed. The vehicle was not repaired. The contact stated that the manufacturer had been contacted and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 94,444.

- New Lebanon, OH, USA

My car is over heating, having trouble starting, shacking, and blowing white smoke out of the tailpipe. It's saying mis fire so I replaced the spark plus and it's still doing it.

- Brownwood, TX, USA

P302 code. P1299. Overheating, coolant in number 2 cylinder. Head gasket failure due to engine block design flaw. Catastrophic engine failure Not covered under warranty due to mileage limitations past 84,000 on vehicle and a repair cost beyond retail value of the car.

- Marshall, MI, USA

I PURCHASED THE CAR [XXX], FEW WEEKS LATER THE CHECK ENGINE LIGHT CAME ON THEN DISAPPEARED, I WAS ALSO EXPERIENCING PROBLEMS WITH THE SEAT COOLING FUNCTION, AS THE TOUCH SCREEN CONTROLS WAS SHOWING THAT THEY WERE BOTH ON AND IT WAS STILL WINTER/RAINY SEASON OUTSIDE. I TOOK THE CAR INNTO FORD DEALER AT SAN BERNARDINO CA, THEY TOLD ME THAT MOST LIKELY IT WAS JUST A DASHBOARD LIGHT MALFUNCTION BECAUSE THE DIAGNOSTICS RESULTS CAME OUT FINE AND AFTER RESEARCHING IN OTHER MANUALS EVEN THOUGH THE SEAT COOLING FUNCTION WAS SWITCHED TO "on", THE CAR DID NOT COME EQUIPPED WITH SEAT COOLING ONLY HEATED SEATS. 3 WEEKS LATER AFTER TAKING MY CAR HOME, THE CHECK ENGINE LIGHT CAME ON AGAIN ON Y DASHBOARD, I BOUGHT AN OBDII DIAGNOSTIC TOOL, THE RESULT CAME BACK WITH 2 DIFFERENT POWERTRAIN CODES THAT WERE STRICTLY MANUFACTURER CODES. 1ST CODE WAS P1450 WHICH IS DEFINED AS UNABLE TO BLEED GAS TANK - EXCESSIVE VACCUM. 2ND CODE WAS P2196 WHICH IS DEFINED BY O2 SENSOR STUCK TRYING TO CORRECT 1ST CODE. THE P2196 EVENTUALLY CLEARED ON ITS OWN BUT THE P1450 BECAME PERMANENT. I HAD A DIAGNOSTIC MECHANIC TAKE A LOOK AT IT AND HE TOLD ME THE SAME THING, EXCEPT THAT THE MAIN CULPRIT IS THE PURGE FLOW VALVE, WHICH IS A RECALL ISSUE ON OTHER FORD FUSIONS. WHEN I PURCHASED THE CAR, I WAS SHOWED THAT THE CAR HAD NO RECALLS BUT THE "MYFORD" APP AND OWNERSHIP DIDNT TRANSFER TO ME RIGHT AWAY UNTIL 30 DAYS AFTER THE PURCHASE, WHICH IS WHEN IT FINALLY LET ME VIEWED THE CARS PRIOR SERVICE / MAINTANANCE HISTORY AND EVEN THOUGH THE CAR SALES LADY SHOWED ME VIN RECORDS WHERE IT SAYS THERE IS NO RECALLS AND IT HAD NO ACCIDENTS, RECORDS THAT SHE SHOWED ME 30 DAYS PRIOR TO ME GAINING ACTUAL OWNERSHIP THRU "MY FORD" WHEN PURCHASING THE VEHICLE. THE "MY FORD" APP STATES THAT IT SEEMS AS IF THE CAR WAS IN AN ACCIDENT IN THE PAST BECAUSE ALMOST $8000 WENT INTO REPAIRS TOWARDS TRANSMISSION AND OTHER MAIN COMPONENTS. CALIFORNIA SMOG CHECK RECORDS SHOW THAT THE CAR HAS ONLY HAD 1 TEST IN CA LAST SEPT 2023. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO

- Fontana, CA, USA

The engine of my car is subject to a critical design flaw. Coolant intrudes into the cylinders and is consumed at an unusually high rate which may cause severe overheating and can lead to fire. Ford Technical Service bulletin 22-2229 shows that Ford is aware of this significant issue but is leaving customers to discover if their car engine is subject to the flaw. They are leaving the customer to pay for the only viable and very expensive fix, which is complete engine replacement.

- Nashvile, IN, USA

The contact owns a 2018 Ford Fusion. The contact stated that while checking the coolant level routinely, the contact noticed that the coolant was significantly lower than expected. The contact stated that while the coolant level was low the vehicle was driving rough while driving at various speeds. The vehicle was taken to an independent mechanic where it was diagnosed, and it was determined that coolant was leaking into the engine. The vehicle was not repaired. The contact became aware of Ford Customer Service Satisfaction Program Number: 21N12 (Vehicles Equipped with a 1.5L GTDI Engine -?" Short Block Replacement After Coolant Intrusion) however, the VIN was not included in the program. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 130,000.

- Fremont, CA, USA

Coolant reservoir is empty with no visible leakage and engine is no longer working

- Rochester, NY, USA

Coolant leak into engine

- Nashua, NH, USA

See attached document for complaint

- Pine Bush, NY, USA

I have a 2018 Ford Fusion titanium 2.0. Upon start up thick white smoke was coming from the exhaust. Coolant level in resevoir dropping very low. Added coolant and five minutes of driving my check engine light comes on with code p0301 car ran sluggish and overheating light came on. I immediately pulled over and turned it off. Sure enough very low coolant in resevoir. No signs of leakage outside. I then took the car to a ford dealership for diagnosing. Sure enough I have coolant intrusion on number 1 cylinder. I reached out to FORD manufacturer and they will not assist with repairs/replacing the engine and all components that have been damaged due to the coolant intrustion. It will cost $9742.90 to replace all components and engine. My car only has 118013 miles on it. I am very disappointed with FORD knowing that they are aware of this coolant intrusion problem, yet do not want to fix their flaws. Enclosed is also a photo of the coolant intrusion on cylinder 1.

- Blackstone , VA, USA

The contact owns a 2018 Ford Fusion. The contact stated that while driving out of the driveway, the check engine warning light illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 85,000.

- Jackson, NJ, USA

The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 36 MPH, the vehicle failed to respond while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was driven to a local dealer to be diagnosed. The contact was informed that the engine needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,000.

- Corona, CA, USA

My car started with the Ck engine light coming on, then white smoke from the exhaust randomly, then my temperature gauge randomly going up then back down, my car then losing coolant but not leaking any coolant under my car when parked. Then it started acting like it was gonna stall while at a stop or in park. I thought at first I got bad gas somewhere. These are all things I-??ve never experienced since purchasing my car new in 2018. I took my car this week to the Ford dealership to get a diagnosis. They told me my car had some coolant intrusion that was a defect with my engine. They told me that Ford was replacing the engines but that my car didn-??t qualify because it was over the 84,000 miles. I couldn-??t believe it. So a vehicle I bought brand new( my first ever brand new vehicle) and I just paid off early in January of 2024 now needs a new engine. To say I was mad and disappointed would be an understatement. I only have my income as my husband passed away 9 years ago. I-??m not old enough to collect his pension as I was only [XXX] when he passed. I also took in my 2 nieces 6 years ago when my sister passed away. I can-??t believe Ford does not have to repair these vehicles. Why should mileage matter if it-??s a defect on their part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Whitmore Lake, MI, USA

At 100,000 miles the vehicle has experienced coolant intrusion in the engine resulting in the engine being seized. I was told by the Ford service rep that this is a known issue on this vehicle, but there is no type of warranty offered.

- Plano, TX, USA

Purchased my car on 1/16/21. In mid-2023, I was having issues with hearing water running in my dashboard. During this time no warning messages appeared. Soon after my car started shutting off without notice again with no warning messages. It would shut off while driving or when stopped. Then it also started running hot with warning messages. Due to this, I took my car to a repair shop and was told that turbo boost oil had leaked into my engine. I was told I needed a long-block engine replacement for $12,000. I have never been in an accident that would impact my engine. I kept up on the maintenance of my car. After research, I learned that this is a problem for Ford's turbo boost engine and that Ford was aware of the possible issue.

- Orlando, FL, USA