Coolant intrusion issue which is known to occur in this specific engine which is shared across many of Ford's automobiles. Customer Satisfaction Program 21N12 and 19B37 My car is just outside of the program guidelines- however it was in the dealership prior to it exceeding the program guidelines and I was never informed of the issue. Vehicle Model Year Assembly Plant Build Dates Escape 2017-2019 Louisville September 17, 2015 through April 8, 2019 Fusion 2017 Flat Rock October 1, 2015 through October 16, 2015 Fusion 2017-2019 Hermosillo October 6, 2015 through June 10, 2019

- Panama City, FL, USA

The contact owns a 2018 Ford Fusion. The contact stated that the vehicle jerked while starting. The check engine and transmission warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed and related the failure to Technical Service Bulletin: SSM 47849 (Coolant Consumption); however, the vehicle was not covered under the TSB. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 104,000.

- League City, TX, USA

I've got engine light on then send to Ford dealer. Diagnostic says Purge Valve Replacement, I was told that there was a misfire caused by coolant intrusion cylinder 1. They also told me that this was a KNOWN ISSUE a few years back and it needed a NEW ENGINE to fix the problem. I asked them several questions about why only telling me now since it's an ongoing issue and why is it that no one from Ford dealer all different state that I brought in my car to check safety issues and regular oil changes informed me about this? I just retired and the dealer asked me to pay for the repair of new engine plus labor. I can't afford and it's hard to accept that someone lying to get some money from me. I read an article from your website with the same issue that there is a recall but the dealer told me that this was only a KNOWN problem NOT a recall. Please see the link [XXX] Kindly help me to resolve this issue and help others. Let them send a recall again to every Ford owner/user to avoid accidents that can cause death. This is ongoing and my case with the dealer has still not been given an answer for almost a week tomorrow. I appreciate your help and hoping to hear from you soon. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Green Cove Springs, FL, USA

The contact owns a 2018 Ford Fusion. The contact stated while driving 70 MPH, the message "Coolant Hot" was displayed. The contact pulled over on the side of the road and notice that there was no coolant in the reservoir. The contact added coolant into the reservoir, but the coolant leaked out. The vehicle was towed to the dealer. The dealer diagnosed the vehicle and stated that the engine needed to be replaced and that the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 99,960.

- Shelbyville, KY, USA

The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the message "Coolant System Temperature Above" was displayed, and the vehicle stalled. An unknown dealer was notified of the failure. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine had failed and needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

- Las Vegas, NV, USA

Coolant leak into 4th cylinder head causing rough idle. Repair shop changed plugs and coil, and stated there was coolant in the cylinder. Stayed this is a known issue with Ford Fusion but no recall. My car only has 72000 miles.

- Indianapolis, IN, USA

There was a recall on my vehicle but I was never notified. When my car started having problems i was told i needed to purchase a motor. I took my car to the dealership Stivers Ford in Montgomery, Alabama and they performed a diagnostic which showed that there was a coolant leak due and my short block needs to be replaced. They said the recall would not be used because it is passed the date. This is putting the safety of myself and my children at risk. I need assistance with these repairs as I cannot afford an $8,000 repair fee. I called customer relations and was told that they would cover the charges but come to find out a week later after several attempts to reach customer relations, I was told that the agent closed my case. The agent did not call me to say anything. Please help

- Pensacola, FL, USA

My car overheated due to a head gasket leak, which released coolant into the piston cylinders, causing the engine to overheated, resulting in engine block damage. My car almost blow up!!!! This is a lawsuit against fords ecoboost engines. They need to pay for this fully!!

- 85054, AR, USA

I usually use an automatic starter to start my car so I did not notice when starting the car that it was shaking for a good 30 seconds after starting the engine until one day I got in my car and started it normally the whole car shook for about 30 seconds then stopped and the check engine light came on. I was on my way to dinner driving on the parkway and my engine started to over heat and I could not accelerate. I pulled over and googled what to do when your dashboard says "engine coolant over temperature", So I rolled down all the windows and blasted the heat. After ten minutes when the engine cooled off I tried to acclerate slowly and the car would not accelerate. I had to leave my car on the side of the road to let it cool down for hours, I went back to get it two hours later. Thankfully driving slowly I made it off the parkway and managed to get the car to a local shop. They informed me that the coolant had leaked into the engine causing the engine to fail and it needed to be replaced. I began looking into it and found that there was a recall on all 2014-2018 ford fusions for that exact issue. I called the dealership, and they of course tried to make it seem like it was my issue and I needed to have it towed over so they can look at it. The dealership has been absolutely no help for a faulty engine, If I didn't do research and look into the current lawsuit against the company they would have made me pay for the brand new engine $7000+. They are fixing the engine for no charge but refuse to give me a loaner car or pay for a rental car which is beyond me. I do not understand why I should come out of pocket for a rental car for two weeks when I pay for my car that I should be driving. Terrible customer service. I hope this helps anyone else having similar issues!

- Eatontown, NJ, USA

I was not informed of a recall. I started having issues with my engine about 4 months ago, it stopped on me in another city and state Montgomery, Alabama. I currently live in Pensacola, Florida. I have not been able to afford a new engine. I am a single mother on one low-income. I sent my car to a ford dealership and was told that i need a new short block on my engine due to the coolant leak. Well come to find out there was a recall that I was unaware. Now Ford will not cover my repairs at all. They stated the recall was over in November 2022. Now I contacted customer relations on Friday 8/4/2023 and was told they could fix it and I was awaiting a call from the agent that was assigned to my case and never received a call back. I called everyday three times a day for about a week for a supervisor to tell me on Thursday 8/10/2023 that the agent closed my case. I was not notified at all even after being told multiple times that customer relations would cover the repairs. All I am asking is for the car to be fixed. I would like for someone to contact

- Pensacola, FL, USA

What component or system failed or malfunctioned, and is it available for inspection upon request" -Engine/Coolant System How was your safety or the safety of others put at risk? -Coolant is being drained by engine. Subsequently, the coolant is going in to the engine, causing overheating, and potentially, a fire. Has the problem been reproduced or confirmed by a dealer or independent service center? -Yes, I have the repair estimate. There is a class-action lawsuit in California over this issue Case No. 2:20-cv-01796-TLN-CKD Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -Same as above Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Yes, engine overheating lights would turn on.

- Humble, TX, USA

The contact owns a 2018 Ford Fusion. The contact stated while driving 40 MPH and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. The contact was able to drive to the residence. The contact connected an OBD reader to the vehicle and retrieved a diagnostic code that indicated that cylinder #2 had misfired. The contact stated that he replaced the spark plugs himself; however, the failure recurred two days later. The contact stated that the vehicle was not drivable. The vehicle was towed to the local dealer, where it was diagnosed that the compression had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was 116,295.

- Rockmart, GA, USA

The contact owns a 2018 Ford Fusion. The contact stated while driving 35 MPH, the engine started to misfire. The contact stated that the check engine warning light was illuminated. The contact turned off and restarted the vehicle and was able to continue driving to her destination. The contact stated on July 28, 2023, while driving 35 MPH and depressing the accelerator pedal, the vehicle failed to exceed 35 MPH. The contact parked the vehicle because the vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 105,669.

- Urbana, OH, USA

The contact owns a 2018 Ford Fusion. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to a certified mechanic who after 3 days diagnosed and determined there was coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact spoke with the dealer and was informed that the failure was a known issue; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 127,000.

- Jacksonville, FL, USA

In July 2023 my vehicle started to display a shudder upon start up. The check engine light came on. I took the vehicle to my local mechanic who informed me that there was a cylinder 1 misfire. The spark plugs were replaced. Approximately one week later the engine light came on and I took the car to the local mechanic.. The mechanic said cylinder 1 was again misfiring. The mechanic examined the engine and determined that the newly installed spark plugs were corroded due to engine coolant leaks. I was advised that Ford Motors issued TSB 22-2133 for this problem recommending an engine replacement. I took the car to the local Ford dealership for a diagnosis. The dealership informed me that the engine coolant was empty and that the engine needed to be replaced and cited the TSB. Research showed that Ford Motors has known of this problem affecting the 2.0L EcoBoost engine for many years but has not taken steps to discontinue manufacture of the type of engine affected and continued to use it in other models and year vehicles. The sudden loss of engine coolant and resulting catastrophic engine loss is a serious safety issue where a vehicle, if continued to be driven, could overheat, catch fire or cause a serious accident if occurring on a highway at speed. Ford Motors should issue a recall of this engine and replace them in all affected vehicles. Presently, Ford will only replace the engine if after the problems occur and at the consumer's expense. Ford knowingly manufactured, used, and sold defective engines in many model year vehicles risking customer safety and causing consumers financial hardships to correct the problems with no guarantee that the problems will not reoccur.

- Ruckersville, VA, USA

Bushing that controls the shift gear pops out I am aware that other fords have a recall for this yet this one is absent from your list

- Hendersonville, NC, USA

I purchased a 2018 Fusion in January with 118k miles. 6 months later the engine light came on sometimes it wouldn-??t start. Misfires can cause fires and it was absolutely chugging gas. Took it to ford they diagnosed coolant intrusion and said I need the new updated cylinder block. Wasn-??t covered under my extended power train warranty I had with the car and it was almost a $9000 fix. I-??ve got a lemon on my credit now and ford needs to recall or compensate to this asap

- Tuscumbia , AL, USA

The contact owns a 2018 Ford Fusion. The contact stated that while driving uphill at an undisclosed speed, the check engine warning light remained illuminated with the engine temperature gauge showing that the engine was overheating. The vehicle was taken to the local mechanic who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 124,000.

- Cincinnati, OH, USA

Engine stalling while driving and stopped, excessive coolant consumption, hard start, white smoke from exhaust. My vehicle has stalled while driving on the highway at 70mph with my 7 year old child in the car with me, my vehicle has also stalled while sitting at a red light or stop sign, this puts myself, my passengers and other vehicle at risk of an accident. I called the dealership today to inquire about my issues and was told there was a FORD customer satisfaction report that was put out on the issues I was having, I Googled the issue and found the 21N12 or 19B37 which expired in November 20, 2022 or 84, 000 miles. The dealership suggested I reach out to Ford. I did this today (7/5/23) spoke with CSR Jerrica who stated there was nothing they could do. I never received the notice regarding this issue and also was told they use a 3rd party to send those out. My engine light came on over the weekend along with the wrench light. I have mentioned the stalling to the FORD dealer previously who stated there were no lights on and could not get the car to recreate the stalling so nothing was mentioned or done. They are now saying since I have issues this falls under the expired customer satisfaction they issued.

- Shelby, OH, USA

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the contact self-inspected the vehicle and noticed that the coolant level was low. The vehicle was taken to the dealer, who informed the contact that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to a second dealer, Southfork Chrysler Dodge Jeep Ram (17725 South Fwy, Manvel, TX 77578); however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 59,860.

- Pearland, TX, USA