Bought 2018 fusion used with 20k miles. Driving to work the check engine light came on. Took it to auto zone they ran codes and said misfire cylinder 3. Replace plugs and coil packs. Next day check engine light came on again. This time had rough idle at start up. Turned car off and contacted closest ford dealer. Upon inspection told me coolant leaking into head with no blown head gasket. Said to be common problem with ecoboost engines. Need to replace engine for over $7800. Not under warranty and Ford knows of issue and won't stand behind their product. I'm a single mom with no car to get to work now and no way to fix this. It would take me years to save enough to fix this car. Completely hopeless at this point. No car=no way to work. No job=no home or food. This is a common problem and well known issue but tough luck" How can this be right? How can I feed my children or pay rent? What am I supposed to do" This is not fair. You made a faulty product so you should stand behind it and make it right. This has literally destroyed my life.

- Independence, KY, USA

I was driving to work one day and my car's engine light came on and then the overheating light signaled and would drop and then signal again randomly one morning, with no sign of smoke or overheating. Unfortunately, I was crossing a bridge when this happened. My car started to slow down and eventually just stopped moving ON THE BRIDGE. I finally got it to a mechanic who thought that the codes ran could be fixed with a tuneup. Got a tuneup and the Engine light came right back on. He then looked further into the issue and found out about the eco engine issue. I could not drive my car for two weeks until ford could fit me in their schedule because they were booked two weeks out. I get it to the dealer and they tell me the car is leaking coolant into my engine and now my engine needs to be replaced and that this is a common issue but I must pay for this fix myself. This is wrong and completely unsafe to put people on the road in these cars knowing this can happen.

- Chester, PA, USA

The contact owns a 2018 Ford Fusion. The contact stated while driving 25 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion in the cylinder and the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 67,000.

- Columbus, OH, USA

Never had a problem with car no leaks nothing than starting to overheat checked coolant was empty refilled next day was empty again yet no leaks had it looked at all coolant is in engine block but no blown head or other way saw in other complaints lots with same car had same problem and said it-??s a flaw engine where coolant gets into cylinder still owe more money then car is worth now and can-??t drive

- Millersville , MD, USA

Cylinder 2 Misfire. Told engine needs to be replaced due to a leak. Car was completely dead overnight with no other symptoms leading up to it.

- Denver, CO, USA

Upon entering off ramp to highway, upon acceleration car shudders and goes into limp mode, can't accelerate and forced to try and pull over to stop vehicle and re-start. Very dangerous as it is random, can't re-create and has happened at highway speeds, very unsafe. Took it to dealer, Ford could not recreate and said there were no codes present and subsequently found nothing wrong.

- St. Louis, MO, USA

Electrical: My car-??s radio was going out and I took to Ford for a check while getting oil change. They said normal don-??t worry about it. At this time I was still in warranty. When taken to Ford the 2nd time, they -??reset-?? my SYNC & then the radio/touchscreen complete stopped working within 48 hours. When I told them, I just happened to be out of warranty then. Touch screen is completely blank! It will not turn on or allow controls for heat nor a/c. Cannot see backup camera nor can I hear the beeps. The USB plugs and outlets are also not working! This began in January 2020. I have a 7 month old at the time and it was a very cold winter. Engine: Fast forward to August 2020, my car just shut down in the middle of the highway and started shaking with my then 15 month old! Pulled over and had it towed to Ford. Ford told me it needed a new Engine and would cost $7500 to get it fixed. I had never issues before and each oil change received the multi point inspection and I was never informed of any issues prior to.

- Oxford, NC, USA

Head gasket failure

- Abingdon, VA, USA

Blown head gasket at only 85k miles.

- Abingdon, VA, USA

My check engine light came on. It was diagnosed as a misfire in cylinder 2. Today I was told the entire engine needs to be replaced

- Raleigh , NC, USA

The contact owns a 2018 Ford Fusion. The contact stated that after starting the vehicle and shifting into reverse, the vehicle misfired. The contact stated that the check engine warning light was illuminated. The contact restarted the vehicle however, the failure persisted. The failure became worse after driving for a while. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired however, the repair was pending. The manufacturer was not informed of the failure. The failure mileage was approximately 82,700.

- Roseville, CA, USA

Check engine light (#2 cylinder misfire) was generated, rough idle on start, cold start is prolonged, high temperature indicated, coolant quickly emptied on its own (within minutes, it was half full) and white smoke exiting the exhaust. NHTSA has a TSB related to this year model vehicle: https://static.nhtsa.gov/odi/tsbs/2019/MC-10169807-0001.pdf I believe this issue is related to the above link.

- New Caney , TX, USA

45,000 miles on the car. Engine coolant is leaking into the engine cylinders

- Hollis Center, ME, USA

Drivetrain warning light then a check engine light came on. Had the codes read (P2119) came up took to Ford shop and was told my throttle body actuator control system was stuck closed and had failed. My vehicle has just over 41000 miles on it. Luckily it is covered by the warranty.

- Hermiston, OR, USA

Purchased 2018 Ford Fusion titanium used in August 2019. In December 2020 my check engine light came on and I took it for service. Service told me that there is a technical bulletin on the ecoboost engine because there is a bad cast on the head. This causes coolant to leak into the oil. The only way to repair is to replace the engine. Ford refuses to stand behind their product and the cost of fixing it falls on me. The vehicle was moving when the check engine light came on and the car smelt of burning. White smoke was coming from the exhaust.

- Hilliard, FL, USA

Precursor 1: car had three short trips with brief breaks. And about 1 min in off/park before problems occurred. Precursor 2: engine did not fully start and vehicle gear dial wouldn't move out of park. Received a mesage about the brake. Thought this was caused by not depressing the brake pedal enough. Turned off engine, firmly pressed brake pedal and turned on engine, same problem. Tried a 3rd time, same problem. On, maybe 4th attempt the major problem occurred (vehicle engine not turning off). The not starting - brake connection problem had occurred in Aug 2019 and Feb 2020. Ford dealer could not identify problem in Aug. In Feb, problem accompanied by "parking brake failure" message and Ford replaced it. Not sure if it's part of the problem again. Major problem: On about the 4th attempt to start the car engine, the vehicle engine would not power down and was not driveable. Power on/off button was not responsive to touch, the small green light on power button blinked. Two warning lights appeared when this occurred--the battery light and triangular warning light with the exclamation point. Turned off radio and ac in response to lights. Could move gear dial from park to drive and back but there was no power to drive the vehicle. Engine continued to run for long time quietly seemingly on battery although panel didn't show it was in hybrid mode. Windows and locks worked. When opened door, the "door ajar" message appeared that appears only when engine is on. When tow truck driver arrived, he walked long distance from car with key--engine still ran-- and he was unable to power down the engine from inside vehicle too. Eventually resorted to disconnecting the small battery to turn off engine; however, that cleared out the codes from the warning lights and so there's no data for Ford to find other than the battery codes upon reconnecting the vehicle.

- Aptos, CA, USA

2018 Ford Fusion SE 1.5L ecoboost 66K miles- 8/27/2020 I was exiting the freeway approaching a stoplight when out of no where my car felt as if it were going to stall out, very rough shaky idle, and idling at 800 or less rpms. On green, I attempted to go and my car was having trouble accelerating, again feeling as if it was going to stall due to little power. The check engine light came on and was flashing then would stay lit, flashing every so often. Air conditioning would go in and out warm to cold and it was rough and shaky trying to get the car to go. I took it to autozone immediately where I got the P0302 reading involving ignition coils and spark plugs. We replaced all 4 plugs and coil packs that night and the following morning and the car was still idling rough and having trouble accelerating. Took car to a mechanic shop 8/29/2020 where it was looked at 8/30/2020. They told me it was for sure cylinder 2 misfire and that the spark plug was covered in oil (which was brand new coils, no oil when they were replaced just days before). Had the car towed to the Ford dealership I purchased it at 9/1/2020 and it was inspected the following day. The verdict was vertical scoring present on cylinder walls in consistent with piston and piston ring causing oil consumption and pressure loss; needs a new long block. This was nothing I had done to the vehicle, no previous issues with the vehicle, up to date on all oil changes and maintenance but my warranty had ran out. After much research, I discovered this problem has happened to many 1.5 L ecoboost engines and Ford is aware of the default in the engine. This was a problem with the engine before I took possession of the car. There is reprogramming of software to bandaid the problem but now this is my problem they want me to take responsibility for.

- Peoria, AZ, USA

Coolant leaked internally. Rough while idling. Loss of power while driving down the interstate.

- Mabank, TX, USA

June 15, 2020: I started the car and immediately, a mil light came on and the combustion engine idle was rough (RPM going up and down). Within about 30 seconds, a message saying "stop safely now" popped on the dash and within a few seconds, the engine stopped. I turned the car off and back on, but it did the same thing (stop safely now and engine stopping). The car was still in my driveway. Had the car towed to dealer, and after 8 days, the car was repaired (new map sensor) 6/23/2020: Drove home from dealer (10 mi) 6/24/2020: Started car and drove to work. Within 3 miles, same "stop safely now" message popped and the car killed the engine while I was driving on a major road. This was a dangerous situation as when the car does that, you have no brake assistance, no power steering and no propulsion. Had to get the car towed a second time.

- Shelton, CT, USA

Received a message that Ford that the coolant could be going into engine and could damage engine might need a part im in Florida since 1/2/2020 the car is on insurance mode not being moved or started so no damage can happen we will be back in N Y mid June, the car is a lease car and will I bstill be able to bring in for repairs without any cost to me which I cant control do to the virus in N Y C.

- Bayside, NY, USA