1.7

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
95,721 miles

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« Read the previous 20 complaints

problem #21

Nov 102023

Fusion

  • 47,000 miles
The contact owns a 2018 Ford Fusion. The contact stated that upon taking the vehicle into the dealer for an oil change, the contact was informed that the engine was empty of coolant. No warning lights were illuminated. The vehicle was taken to the dealer, who determined coolant intrusion had caused damage to the cylinder head, requiring a replacement. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 47,000.

- Wharton, NJ, USA

problem #20

Aug 152023

Fusion

  • 89,000 miles
The contact owns a 2018 Ford Fusion. The contact stated that after starting the vehicle, he observed excessive smoke coming from the engine compartment as well as the rear exhaust. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into the engine cylinder that caused damage to the cylinder head. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 89,000.

- Waterville, NY, USA

problem #19

Nov 022023

Fusion

  • 96,000 miles
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. The engine overheating warning light was illuminated. The vehicle was towed to the dealer, who determined coolant intrusion had caused damages to the engine. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 96,000.

- Roseville, CA, USA

problem #18

Sep 192023

Fusion

  • 69,900 miles
The contact owns a 2018 Ford Fusion. The contact stated that the engine was running rough while the vehicle was idling. The contact stated that the check engine warning light illuminated the following day. The contact stated that the failure recurred while the vehicle was idling. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine cylinders, causing the engine to misfire. The dealer related the failure to Ford Campaign Number: 22-2322 and informed the contact that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 69,900.

- Porterville, CA, USA

problem #17

Sep 272023

Fusion

  • 158,000 miles
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was shaking, and there was white smoke coming from the exhaust tip. The contact stated that after starting the vehicle the following day, she noticed an abnormal odor. The contact stated that while driving at an undisclosed speed, the temperature gauge relayed that the engine was overheating. The vehicle was taken to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 158,000. The VIN was unavailable.

- Winchester, VA, USA

problem #16

Jun 252023

Fusion

  • 188,000 miles
The contact owns a 2018 Ford Fusion. The contact stated while the vehicle was idling, the engine overheated. The temperature gauge increased to HOT. The check engine warning light was illuminated. The high-temperature indicator light was flashing, and the fan was engaged. The vehicle was running rough. There was white smoke coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed that there was a crack in the engine block and that cylinder #3 had a misfire. The engine block was replaced. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 188,000.

- Grafton, WI, USA

problem #15

Sep 052023

Fusion

  • 51,000 miles
The contact owns a 2018 Ford Fusion. The contact stated that while the vehicle was idling at a stop light, the vehicle started to shake. The coolant temperature warning light was illuminated. The contact then stated that while operating the air conditioning system, hot air started to blow from the vents. The contact stated that she was concerned for her safety. The vehicle was taken to an independent mechanic where it was diagnosed that coolant had leaked into the cylinders and the cylinder head was cracked; however, the contact then stated that she was informed by the mechanic of corrosion at an unknown location of the vehicle. The contact was unsure of what needed to be repaired. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and provided a case number. The failure mileage was approximately 51,000.

- Willis, TX, USA

problem #14

Aug 252023

Fusion

  • 90,000 miles
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the message "Coolant System Temperature Above" was displayed, and the vehicle stalled. An unknown dealer was notified of the failure. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine had failed and needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

- Las Vegas, NV, USA

problem #13

Aug 032023

Fusion

  • 122,000 miles
The contact owns a 2018 Ford Fusion. The contact stated the check engine warning light illuminated and the vehicle hesitated while attempting to accelerate. The vehicle was taken to the dealer to be diagnosed. The contact was informed that coolant was leaking into the engine. The vehicle had not been repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall on the VIN. The approximate failure mileage was 122,000.

- Lansing, IL, USA

problem #12

Jul 112023

Fusion

  • 129,000 miles
The contact-??s son owns a 2018 Ford Fusion. The contact stated that while her son was driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle decelerated while the accelerator pedal was depressed. The vehicle was taken to an independent mechanic where it was diagnosed and determined that coolant had leaked into the engine, and the engine needed to be replaced. The vehicle was not repaired. An undisclosed dealer and the manufacturer were notified of the failure and the contact was informed that the VIN was not included in a recall. Additionally, the mileage had exceeded any extended warranty coverage. No further assistance was provided. The failure mileage was approximately 129,000.

- Ukiah, CA, USA

problem #11

Jul 172023

Fusion

  • 127,000 miles
The contact owns a 2018 Ford Fusion. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to a certified mechanic who after 3 days diagnosed and determined there was coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact spoke with the dealer and was informed that the failure was a known issue; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 127,000.

- Jacksonville, FL, USA

problem #10

May 012023

Fusion

  • 124,000 miles
The contact owns a 2018 Ford Fusion. The contact stated that while driving uphill at an undisclosed speed, the check engine warning light remained illuminated with the engine temperature gauge showing that the engine was overheating. The vehicle was taken to the local mechanic who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 124,000.

- Cincinnati, OH, USA

problem #9

May 152023

Fusion

  • 126,000 miles
The contact owns a 2018 Ford Fusion. The contact stated while driving 25 MPH, the check engine warning light illuminated, and the vehicle started to misfire. The contact was able to drive to his destination. The contact stated he added coolant to the coolant reservoir. The contact took the vehicle to an independent mechanic and was informed that the hub gasket was leaking coolant fluid into the engine, causing the engine to overheat. The vehicle was not repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 126,000.

- Milwaukee, WI, USA

problem #8

Apr 192023

Fusion 4-cyl

  • 78,000 miles
The contact owns a 2018 Ford Fusion. The contact stated while driving at various speeds, the vehicle failed to accelerate while depressing of the accelerator pedal, with the check engine warning light flashing on the instrument panel. The contact had taken the vehicle to a dealer where he was informed that coolant was leaking into the engine cylinders. The manufacturer was notified of the failure and the contact was given a case number. The manufacturer later was informed that the vehicle would not be covered under warranty or recall. The vehicle was not repaired. The failure mileage was approximately 78,000. The consumer stated the vehicle had a coolant leak in the engine which caused corrosion and other damage to the engine.

- Tampa, FL, USA

problem #7

Mar 232023

Fusion 4-cyl

  • 100,556 miles
The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 30 MPH, the vehicle started to shudder with a large cloud of bluish smoke coming from the exhaust pipe. The contact stated that the vehicle was also shuddering and idling rough when started. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed, and the mechanic retrieved DTC: P0304 and determined that there had been a misfire in cylinder #4. The dealer recommended that the spark plugs be replaced, and the fuel system cleaned. The vehicle had been repaired. The contact stated that the failure had reoccurred and returned the vehicle to the same dealer who diagnosed and found that coolant had intruded into the engine block and recommended that the engine be replaced. The contact researched online and related the failure to manufacturer Customer Satisfaction Program: 21N12 Coolant Intrusion (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was 100,556. The consumer stated the vehicle is no longer in her possession.

- Princeton, IL, USA

problem #6

Jan 242023

Fusion

  • 137,000 miles
The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 55 MPH, she observed that a cloud of white smoke was coming from the exhaust pipe. The contact stated that the vehicle lost motive power and stalled; however, the engine started to misfire, and the vehicle was shaking abnormally. The contact stated that a message that the engine was overheating was displayed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had intruded into cylinders #1, #2, and #3. The dealer determined that the short block needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer had been informed of the failure. The contact was informed by the manufacturer that the failure was related to Customer Satisfaction Program: 21N12 - Coolant Intrusion (Engine and Engine Cooling) and that the repair had been a one-time free repair. The failure mileage was approximately 137,000.

- Roeland Park, KS, USA

problem #5

Apr 012023

Fusion

  • 109,000 miles
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light remained illuminated. The vehicle was towed to the local dealer who diagnosed the vehicle and determined that engine coolant had leaked into the cylinder #3, causing severe damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was no longer eligible for the Extended Warranty Coverage. The failure mileage was 109,000.

- Little Rock, AR, USA

problem #4

Jul 012022

Fusion

  • 110,000 miles
The contact owns a 2018 Ford Fusion. The contact stated that while operating the vehicle, there was a sound of liquid present inside the dashboard. The vehicle was taken to the local dealer who diagnosed that engine coolant was present inside the engine cylinders and the engine short block needed to be placed. The engine short block was replaced but later the vehicle began to drive sluggishly and would not properly accelerate. The vehicle was taken to a second dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 110,000.

- Winchester, KY, USA

problem #3

Feb 262023

Fusion

  • 94,000 miles
The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 55 MPH, the vehicle started losing motive power. The contact depressed accelerator and the vehicle continued to lose motive power. The contact stated that she observed a large cloud of white smoke coming from the exhaust pipe. The contact stated that the check engine warning light was blinking off and on. The contact pulled off the roadway and turned off the vehicle. The contact had the vehicle towed to a dealer where it was diagnosed and determined that coolant had leaked into the engine block. The manufacturer had issued a Customer Satisfaction Program Number: 21N12 (Engine and Engine Cooling), however the vehicle no longer qualified for the program. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 94,000.

- Lexington, KY, USA

problem #2

Aug 152022

Fusion

  • 112,000 miles
The contact owns a 2018 Ford Fusion. The contact stated that while operating the vehicle, the check engine warning light remained illuminated with a message stating "Engine Coolant Over Temperature" displayed. Additionally, the engine sputtered while the vehicle was being started and there was gray smoke coming from the exhaust pipes. The contact stated that the vehicle would not properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that coolant was leaking into cylinder #1, causing damage to the engine long block. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 112,000.

- Killeen, TX, USA

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